I got a fortunate upgrade to First Class. The trip was outstanding in every regard, with a particular shout-out to the crew, who were outstanding.
Boarding was very slow and unorganized. As a result we were delayed for 25 minutes crew is not friendly. food , entertainment and service was mediocre I bought in flight internet and paid $42.61 it did not eben worked after 10 minutes and no one helped I would like a refund on that please
The transfer was awful, everyone was running to catch the flight, there was no information on the process. We git to the gate and the boarding was late and had to stay in different lines but there was no guidance. The flight was late and uncomfortable, probably one of the worst flights I have been on. The luggage was sent to a different terminal and still did not make back to us.
The awful part was the customs delays at ZRH. The good part is the flight was delayed long enough to accommodate. The flight itself was fairly comfortable.
Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
Crew was wonderful, snacks were so good and quite a variety for free, food was mediocre, big selection of movies and they kept lavatories pretty clean throughout the flight
The seats are very small, that is all the staff did a good job.
The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience
First class flight crew was barely available. They came through 3 times while we were on the plane for nearly 4 hours.
United did nit provide any updated on flight crew not bein available until boarding time started. It was bad. Itws alate night flight and there no proactive communication and iha d an important meeting that i missed due to thus
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
For the Singapore to CA flight, nearly 16 hours long was miserable. We sat on the tarmac for one hour to burn fuel. The flight attendant girls were mean. They would yell at people who stood up to try to stretch their legs. One time the drinks came thru and the lady judged us and made a comment about how much sugar was in apple juice when we ordered it once. She was rude and inappropriate. The entire flight was frustrating. You'd think a long haul like that the airline would try to make you comfortable. I just don't understand why the ladies were so snappy. I have never experienced rude flight attendants like that. It was the longest flight I've had to sit on before. We were not impressed. Raymond on the other hand was amazing! By far the best person working that flight!
premium economy is expensive but worth it for the comfort and food on a long flight
Even though the incoming flight was delayed by 20 minutes they managed to get us to SFO 15 minutes early.
Boarding, time to take off, in flight offerings, and staff were all great. I recommend using UA for this short flight.
United Premium Plus or Premium Economy was almost twice the price as regular Economy, but the value is much worse. The seat is a bit wider and more comfortable. but not by much. The food was not good, felt like cheap fast foods on a little bit of silverware. The flight attendance service was the worse, not much attention to passenger, no helping of any kind. All in all, United Premium Plus is not worth its price, and was much worse than its Asian or Europe counter parts.
Everything went very smoothly I loved having the earphones and the blanket and the staff was just super friendly
On time departure and arrival at LAX - good inflight entertainment - all basic seats on every airline right now begin to feel small after 10 hours!!
OK overall. Flight was delayed Crew on flight was good
I love the direct flights. It saves a lot of hassle and allows immigration and customs in Ireland, making arrival much easier.
The space between seats was reduced even further. Could not even open the tray table fully and got compressed the moment the front guy reclined. For a long haul flight it was extremely uncomfortable.
Unfortunately the flight was delayed for 50 min. Just as we were about to board so that was a drag. The boarding was average. The bag check in process was new to us and efficient. And the flight itself was smooth- basically no turbulence.
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.
the room on the plane was good but that is because flight not sold the other three seat and I had room. the food in terrible.
Excellent long haul experience really enjoyed using Dublin pre-immigration
Inflight food quality is definitely declining. Only one hot food was served and rest of were boxed meals. That’s not how was done before. Better to fly Asia or Qatar carriers for better service.
The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.
I have very bad experience with United because Vince two weeks that I did not receive my luggage yet
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
Best flight attendants ever! Very customer and service oriented, courteous, professional and helpful.
Never happened. Flight was delayed. Had to be re rojyed
The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!
I was very happy with everything, thank you for the smooth flight ✈️
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
