If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
the fight attendants were great and i appreciated that they had season 1 of The Wire from HBO as a viewing option
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
I slept the whole flight so I can't tell you about the food and there was no entertainment offered. Crew was very nice, seats were comfortable in business, and boarding was easy.
I haven't flown Swiss in a long time. I was disappointed that after paying $14,907 for 3 business class seats, we still had to pay another $200 for a single business class seat. All the window seats used to be single seats. Now it's every other one and if you want a single seat it's extra. Also, The double seats do not have pods or any privacy. We landed in Chicago after a long 10 hour flight and our connecting flight was on United. Because we do not have status on Swiss, we were not allowed to use the United lounge, even with business class seats. My father is on crutches and we had a 4 hour layover. No lounge was also disappointing. All of my status is on British Airways so I will go back to flying BA. We flew Swiss because my father did not want to go through Heathrow. On a positive, the crew were super nice and accommodating for my father who had recently had hip replacement surgery. Food was okay. I"m not a good person to critique the food, I never like airplane food.
-Swiss airlines online check in app crashed multiple times -Zurich airport does not have very many bathrooms accessible to people with disabilities - closest disability accessible bathroom to departure gate was 1/4 mile away.
I took this flight to be able to fly with Swiss instead of Air Canada from Geneva.. The AC planes have a better outfit in Business class than Swiss, but the service aboard Swiss is really best, first-class, as is the food and beverages. Though using the same plane model (A330-300), the interior setup of the cabin starts to show its age, but IMO the planes are better serviced by Swiss than AC. I had in my recent trips with AC way too many technical problems that led to delays or even complete cancellation of my flight.. Their fleet is aging (average 20+ years) and the maintenance has taken a toll compared to years ago. Cutting costs in every corner has to be paid sometime by someone, and it's the travelers at the end that pays for it. Unfortunately for me, flying directly to Zurich puts a much longer after-fly trip on me than Geneva.. so I might go back to direct flight YUL-GVA, even if I don't like flying with AC.
We're talking about a short-haul in-country flight.. there is no confort, no food, just the bottle of water. The seats are squeezed like hell and I was in the back-end of the plane, with one spare row left for the crew and to store excess bags that could not fit in the overhead bin.. Speaking of carry-on, some passengers should be better screened as their bags were simply too big to fit in the overhead bins.. ! How can this happen, and it was an A310, with 2 columns of 3-seater rows.. There is a pseudo-Business class, which is simply a section in the front of the plane where the same seats are occupied only 2 out of 3, on each side, leaving more rooms for the passengers and their bags. That's it.
We are glinting with united , but over all very disappointed
better announcing at the gate prior to boarding and better organization of various gps
This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Beijing PEK to SFO. I had an economy seat on this flight. The seat comfort was acceptable. My main complaint is with the FA’s lack of personality and absence from servicing the plane, specifically restroom care (I wish I could share a pic of the restroom that I captured) and care of travelers—drink cart/availability of drinks. I'm amazed at the level of service on other International travel where a passenger is most often appreciated.
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
I feel bad, but Swiss airlines is not an airlines I will ever fly again. Their cabins are basic, seats are extremely uncomfortable, crew is a hit or a miss with service. What's worse is how they make you feel they are there to make money and not make your travel needs be met or make your travel a pleasure. They charge for 2nd bags, seat selection and felt like a budget arinines frontier/spirit airline attitude and approach. Their business class is from the early 2000s, basic. Additionally, planes going to India, are old, falling apart and not maintained. Even the crew mentioned this is typical of the airline having older planes going to India. Panels detached and loose or stuck with duct tape, seats scruffed up and dirty, seatbelts roughed up. The scariest thing was when I saw a window panel next to where I was sitting loose and dangling. The crew mentioned it's only cosmetic and assured the integrity of the plane was inspected by the maintenance crew. This is where they confessed about planes going to India being old. I UNFORTUNATELY would NOT recommend Swiss airlines to anyone and will NEVER fly with them again!
The ANA crew and their members were all extremely nice and caring. Shout out to the crews for working on Christmas and New Years. Y'all the real MVP
Awful. Worst airline I have ever been on. Crew were among the rudest people I have ever dealt with. United staff members were rude and disrespectful. My flight was delayed, causing me to miss a connecting flight. I understand things happen, but when staff start lying about what actually happened, that is when I have an issue. Just be honest, really it isn’t that hard. I’m being very honest with this review and I don’t find this difficult what so ever. In fact, because of United Airlines, my Christmas holiday was off to a really rocky start. As someone who has traveled across the world, it has only been United that I have had a truly awful experience.
Boarding always seems a bit chaotic. Seat spacing could leave more for leg room.
Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
This flight didn’t happen because AA agents didn’t let us board the flight
Plane was pretty clean, staff was friendly and helpful, flight left about on time arrived early. Took a long time to board and get off the plane - carry on items didn't have enough room so people had to move all around to find places.
The service and food needs to improve to catch up with other international flights
Would have been good to have a meal since it was a 5.5 hour flight
We boarded after several delays due to mechanical failure and a gate change. The seat cushion in the exit row was very compressed and offered no cushion, making the four-hour journey reasonably uncomfortable. The WiFi worked for a few people, but for most, it did not, and you cannot get entertainment unless you can connect—American Airlines flights do not have seatback screens, and you must use your mobile phone.
AA is always pretty solid. Was on time all the way around today so can’t complain!
Great thanks - a whole row to myself. Good food but film selection not great.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
I liked the duration speed while in the air but that is is for positive things to say. The service was over 3 hours late, staff not very friendly (probably because they were also late to the destination), uncomfortable seats and disappointing food options
They did not provide free WiFi, It could be purchased for, I think, around $25, This seemed excessive.
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Reliable, great value, but not outstanding in any aspect. This is similar to the experience you get in most international carriers like Etihad or Delta.
Flight got diverted because of an emergency and the crew were fantastic and probably saved that passenger’s life. While in emergency landing some measures could have been taken to prevent additional delays. In general not great experience with BA. I used to fly BA years ago all the time, very disappointed by the whole experience, seats were tight, bathrooms tight.
Business class area too small and chair and equipment not comfortable .
Lost my luggage in London Was double charged for luggage
Boarding could have been better organized. The one member of staff disappeared for a while so boarding by group relied on honesty.
I never made this flight but the staff helped to get me rebooked (see previous review)
No land services during boarding, specially while moving from terminal to another
Even the carry-ons were not allowed and upon getting down, we had the wait for the longest time for the baggage to put on the jet aisle. We had a short connection which British Airways kept changing and made out entire experience poor. I would never fly BA again.
