Overall good. Good communication from the captain on delay, cozy seats, nice staff, and a perfect landing.
I don't know what it is. But it seems that flights from Ontario to Seattle are always delayed. This one was delayed 3 hours. I guess I should just expect it from now on.
Lovely crew and organized. Flight landed early, even better. Seats could have been endowed with more like Room.
Display what groups are boarding on the monitor...was unclear unless you listened closely and continuously.
I am a novice flier, I had a 4 hr layover in Seattle, I check my email and my Alaska app often and there no notifications. When it got closer to boarding time no one was there. I went to the information booth and a wonderful woman named Rana told me the flight gate had been change. I had an anxiety moment, I had to take 3 trains to get to the other side of the terminal, which made me frozen with fear, thankfully Rana took me the whole way otherwise I would have never made it . I am disappointed there were no notifications on the app or online. But I can’t say enough about the Help Rana gave me. If there is any way she could be awarded an appreciation acknowledgment it should be done. Thank you
Connection in Seattle was almost a disaster. Departure gate was changed but Departure display was never updated. Quite a few people were waiting at the original gate and had to run to new gate after it was discovered online. Display never updated.
Instant upgrade to First Class based on my One World status. Better than AA.
I had to cancel my flight for health reasons. They gave 0 options to get my money back or credit me another flight. Makes no sense, but they are greedy
no entertainment which was ok with us. Great crew, great ascent, rockier landing, empty air lane so very comfortable. fun pilot
Overall a good experience, just a bit of a cramped and old aircraft
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The seats are uncomfortable, feels like a small seat pad on plywood.
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
I actually received a notification from kayak on email but not one by text from Delta when my departure gait changed and I almost missed my flight
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
New boarding doesn't make sense. Filling front first is slow.
Delta flight was great from the check in all the way to arrival. However, I had a very bad experience. I requested a wheelchair and the wheelchair employee that went to pick me up from the plane in Boston to bring me to the baggage claims told me I have to pay him. I was under the impression that it was a free service and I usually give tips but the person forced me to pay and since I said no because I was upset with his demand when my daughter walked in to pick me up he demanded payment from my daughter who paid him thinking maybe now it is a charged service.
Horrible. Grateful to be alive but spent 13 hours at airport only to return back to my familys house and flight changed to next day. They tried to fix a part on plane, had no back up plane and after 10 hours , reattempted the flight and it STILL wasn't fixed. We got a meal voucher and rescheduled flight but there should be some other compensation for the 15 hours spent in airport
The flight was great. The crew were a little terse about the size of my bag. It fit fine.
My seat was changed at the last minute and I was moved to the last row, right next to the bathroom despite selecting my seat well in advance. I was also made to check my carry on due to space but when I got on the plane there was significant empty overhead space. Picking up my carry on from the luggage carousel added time to my trip which had already been extended due to delay.
