Flight was over an hour late, and we got notified every 15 minutes, beginning right at boarding, that it would only be 15 more minutes until we finally left about 75 minutes late. Of course, no compensation was offered.
The registration was chaotic. The kiosks didn't work for most people, and most had to do registration and receive boarding slips with a person. It took about an hour to get through he process, and I was worrying that I will be late to the flight. However, the personnel was great - courteous, professional, and was able to work through the problems.
I needed to board early and that was no problem. The snack was just ok. Alaska is an EXCELLENT airlines . . . luggage fast and easy.
Alaska Airlines needs more bag tag kiosks and bag check-in stations in Seattle. A single entry point for the bag tag kiosks would be helpful. This alleviates lines forming at each individual kiosk, which causes traffic jams for people passing through.
It was raining and cold and we had to walk outside to board the plane. And to have yo stand outside to wait in line to board. It seems they could find another way to send a few people at a time so passengers are not outside in the elements. Then to not have my luggage show up at my finally destination. Not happy with the whole experience.
THere was no WiFi and therefore no entertainment on the flight, but everything else was fine. The flight got in so early we had to wait for a gate to be clear.
I paid $49 to select my seat---6A a window seat just behind first class. When I started to get on the plane I was told that my seat had been given to someone else and I now had a middle seat. They finally gave me an aisle seat. When I told them I wanted my $49 back, I was told I would need to call alaska and fight with them to get my money back. And when i was on the flight people going by kept hitting me with their bags. I have tried calling alaska twice to talk about a refund but never got thru to the right person!
Check-in was easy, I did it from the app. Boarding was easy, the crew was great. Santa Barbara airport had a disabled plane so we had to land in Burbank to refuel. They kept us well informed, and everyone was great. A very entertaining person from the Burbank airport got on and told a few jokes.
It went very quickly even though we were late in leaving Fresno.
Like I said before the internet was shut off so there was little to do on this leg of the flight.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
Seats are much much more comfortable than United, which is what I usually fly
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Rough day of travel all the way around. Wrong info given to us multiple times and mistakes in their booking making our trip 10 hours longer than planned. I’m bummed because I fly Delta all the time and love them. Mistakes happen. Just bummed that this was a rare trip our whole family was traveling together.
