I think they can provide the better food/snack option for the 4 hours flight. Drinks are fine.
The dear was very limited in space. I could put my water bottle in seat basket. Also, there was no inflight entertainment in the delta app?
Typically I give delta excellent reviews. Our flight was delayed 2hrs, I was one of the fortunate ones who were able to get to my connecting flight. Also, annoying that on the connecting flight boarding personnel make me put away a small bag into my carryon. It small enough to put in back pocket seat, why hold me and the line up to just push it into my carryon.
Everything was great. Great service, excellent communication, and early arrival
Delta flight attendants poorly managed the boarding process and overhead storage. My bag was checked last minute and no claim ticket was provided. My bag is now lost. Complete incompetence by all flight crew involved.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Customer service at the gate in the flight was exceptional. On time. Aircraft and seat was decent. Thanks Delta. 💗
It was terrible, if they ran flights on time it would make a big difference.
Great flight. On-time, comfortable, clean aircraft, and offered snacks pre-flight to plan for a potentially turbulent route. I wish there was Wi-Fi an all Delta Aircrafts but for a short flight this is not much of a problem.
Delta seems to be improving in many areas, except they are super bad with the food available. Bring back normal food service on long flights.
I would like a glass of wine or some kind of alcoholic drink.
it was great! Boarded on-time, reasonable leg room, pleasant staff, decent food. The only thing is we were directed to Terminal 2 when the gate was actually in Terminal 1. Smooth ride. Landed early. Got off plane easily and quickly.
Very long delay but we just made the connection. The requested wheel chairs were not there so I had to assist/carry BOTH of my parents to the gate while carrying their bags so we could make the connection. The plane had no entertainment system and NO WIFI, legroom zero. Restrooms on ALL of flights were dirty and one restroom did not even work properly. I was surprised to see COPA like this since my flight with them in 2013 was incredible, the seats were amazing and the food options were spectacular. Of course, I see this kind of service on many airlines now, with services and hospitality at an all time low. The worse part of the trip was seeing my 90 year old parents go through hell on these flights and having to try and rush to a gate to make the next flight. Never again
So many hours of flying without salty food is a shame and the fact that they want to sell it to you seems like a rip-off
Copa definitely offers better service and price than other airlines.
This airline makes you check in in one terminal and then you have to walk to the other terminal. Its messed up
Copa crew is almost never great in terms of service.
Captain and Crew were excellent. The Boeing 737-800 was showing its age. In flight entertainment system was sluggish and my Business Class seat on the outbound flight had some mechanical issues. Only real problem was the location of the Gate in Panama PTY. It was a 40 minute hike from Security to the Gate. There should have been some sort of warning about the distance.
landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.
This was my first time flying Copa but I'll definitely be back! Great service, professional agents, and delicious food for a fair price. Thanks for a great trip!
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
The bag drop personal were not helpful. There was no food on the flight. Boeing aircraft, lousy as always. Everything else was fine.
Asked several times dairy free options and was ignored. Was told chips was the only thing I could have that I should have put it on my profile “which it is”. Very unprofessional. WiFi didn’t work have the flight. Overall a very bad experience.
Smooth boarding. I liked the pilots communicated potential turbulence upcoming.
Plane still had screens for watching movies. Good selection too.
The care and attention for my flight was great. The seats were not as comfortable.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.
They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process
The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.
The meals were mediocre and the alcohol selection was poor. I enjoyed the selection of movies and other entertainment.
Multiple maintenance delays and the missed and rebooked connection changed gates at least 6 times including one which had us walking 20 minutes to another terminal and then back again. Seated our family of three in different middle seats throughout the plane and then there was an empty seat next to me. Very long travel day which I would have never agreed to if I knew the itinerary would be changed at 5 am, 2 hours before takeoff.
Its usually good but this flight was just mediocre. It WAS, however, on time, and got us home early. We had asked for a special meal. The one we got was not what we had requested and the staff said there were no extras so we my family essentially went without food on this 10 hr flight. Not the end of the work. Breakfast was a dry cold bun with some salad leaves and a slice of tomato. That’s it. Skipped it too and ate at home. I expect better from American.
We were offered Flight Change due to overbooking. We accepted and chose an earlier flight. We went to Rebooking center to make the change but agent told us no changes permitted on our Basic ticket. AA should not have made the offer to change our flight.
It was great! Boarding and taking off on time, good crew—thank you!
The plane was very warm and the crew turned on the lights for the entire snack service.
The flight was as good as it gets when flying. On time departure and arrival plus no lost luggage.
Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.
Checked in the minute I was allowed and still wound up in group 8 for boarding.
great experience. minimal lines at BWI. at DFW they got a long haul 787 boarded in 30 minutes
We were not aware carry-on bags cost extra until we arrived at the airport so, we were charged $240.00 for two small carry- on bags! There was a substantial fee for drinks and snacks. No wifi, or other entertainment was available. Waiting areas were crowded and uncomfortable.
COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.
please see previous response; it covers the whole travel trajectory.
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
Be very careful of the initial low price because Avianca wil bill you for a carryon of $120 or a checked bag for $120. Also, be careful with connections because the customs entry process is slow and the connecting terminal is not close.
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
Felt very cramped in the back of plane. There was an hour delay for take off sitting on the runway, but we did arrive on time. They charge $120 for carry on bag and backpack at the airport its ridiculous.
I was surprised that they didn’t offer drinks at least even though it was an international flight.
Same experience, very poor food, drinks or entertainment while flying. There are some products offered to buy but only using debit or credit cards . No friendly for seniors or people without cards.
Avíanca now has cero entertainment, food and even water for their travels in economy. We spend all 6 or more hours ignored or we are offered products to buy using only credit card .
