No headphones given for inflight entertainment. I missed my flight from the previous day and the customer service agent tried to extort an additional $100.00 US from me for missing my flight. Really?!
It was reasonably comfortable trip considering its duration (7 hours). Crew was very good and friendly, seats very more comfortable than other planes. Only negative comment would be that the bathroom light did not get its full brightness 🙃
The flight was delayed about 4 hours without any explanation. No wifi or entertainment at all on planes. Had to pay for checked bags I was allowed according to reservations.
It was good, plane is a bit older so seats are somewhat flat
Great from check in all the way to the end. Very happy with Copa
Copa stranded us ans then tried to charge us thousands to leave Panama.
Well the airline was fine. The only thing is I was charged for a checked in luggage. But when I reserved the ticket it showed a check in bag allowed. Who can I get in contact with for reimbursement.? The airline said I had to speak to whoever I booked ticket with.
Friendly flight team and seamless travel from one stop to next.
At JFK the Security line was extremely long and few checkpoints open.
Seats are getting smaller and smaller...and as hard as a rock , mediocre entertainment
The flight was quick and to the point. The crew just did their job w/o excessive talking and everything was just perfect.
Two flight changes before the scheduled flight. On the day of the flight, the flight was delayed, which caused the connecting flight to be missed. Then, I was directed to another airport (CUN) and traveled to Tulum. American gave a $12 voucher for lunch. The least expensive item on the menu at a Mexican restaurant was $9.99. Driving to Tulum was a bad auto crash, and traffic was delayed two-plus hours. The bottom line is that we should have been at the hotel at noon, but it ended up at 11:30 PM.
Bigger seats. Board back to front! Disembark front to back!
Customer service in first class does not exist on American Airlines
Customer service for American Airlines first class is at an all time low.
Good communication at the gate and very nice crew in the flight
Seating was horrible. Small seats. Access to flight information and extras very iser unfriendly. Kept losing internet after paying for it. Staff in madison was as unprofessional and unhelpful.
AA had a nationwide tech glitch today and after two connections snd hours of delay, I arrived 7 hours late to my destination
The meals were mediocre and the alcohol selection was poor. I enjoyed the selection of movies and other entertainment.
The flight was good. The only reason I did not say “excellent” was the delay
