Very good flight and crew Food was a surprise on a short flight
Biggest issue was that they only had two restrooms in the back of the aircraft. Too many people for only two restrooms. The trash was overflowing and there was paper on the floor too. Long lines in the isle to use it. Food was also a bit meh. They don’t offer snacks with drinks, so you might want to buy a snack to hold you off on a longer trip, since the meals are very small.
Great! The airline is very spacious and the crow was good.
It was first time fling in copa airline. In general I am satisfied except bag size. I got a email from copa with 17-10-6 for carry on bag. In airport the check in show 22-14-10 . However that mistake means $100,00 in over cost.
Boarding groups were called up in Spanish only. Luckily I know some of the language. They gave out grilled cheese sandwiches and a cup of fruit. I was very disappointed. I could only eat the cup of fruit because the only other option was vanilla pudding. The entertainment system and seating were great though.
Everything was smooth and crew was very polite and friendly.
The flight was 6 hours delayed due to equipment problems, I had to spend my night in the airport terminal in tight quarters. A bag of chips was all they offered, Then I missed my connecting flight and waited another 2 hours. All in all that trip took me almost one day.
it was great! Boarded on-time, reasonable leg room, pleasant staff, decent food. The only thing is we were directed to Terminal 2 when the gate was actually in Terminal 1. Smooth ride. Landed early. Got off plane easily and quickly.
I like that they served a mail, I’m not sure about the in-flight entertainment. I didn’t really check. staff helped me with my luggage. Smooth boarding smooth takeoff smooth flight
Copa definitely offers better service and price than other airlines.
Only complaint is that the entertainment system wasn’t working on our seats and some others.
Very slow boarding, 1 hour late - uncomfortable chairs and crew barely speaking english even at the airport!
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
Flight never happened because of previous flight delay. Sent back to the stays on a flight 10 hrs later without making to my final destination and still waiting full rugindo for it. So yeah not a good experience
4 hours delay, awful food and missed all my connections because of the delay to be rebooks for a flight 10 hrs later back home and never actually make it to my final destination
The Flight was delayed in 2,5 hours. 1 hour inside the airplane then we passangers were not allowed to receive food as the local regulariam determines (for delays bigger than 2 hours)
It was fine. no food or entertainment , but was only a 40 minute flight.
Routine and on time flight with pleasant stewards and decent food. Nice experience!
The crew was super friendly and respectful, they made me feel well all the fly , thanks delta
The crew was amazing. The best in the last times. Great group of people.
Multiple maintenance delays and the missed and rebooked connection changed gates at least 6 times including one which had us walking 20 minutes to another terminal and then back again. Seated our family of three in different middle seats throughout the plane and then there was an empty seat next to me. Very long travel day which I would have never agreed to if I knew the itinerary would be changed at 5 am, 2 hours before takeoff.
It was as expected for such a short flight. No complaints
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
The flight encountered a delay exceeding 4 hours. The food voucher issued was valued at $12, insufficient to cover our meal expenses. Consequently, I was unable to take my medication, leading to a drop in blood sugar levels and exacerbating my anxiety.
Crazy seating issues. We got seated far apart. Offered middle seats at a premium rate. Why is a middle seat now the expensive seat? Baffling.
The boarding process was a nightmare and though we were traveling business class, we were in Group 2 and the organization was terrible. The Business Class on this flight was crowded and did not feel clean and nice. Overall, I would not travel Business again on the American Airline flight through British Airways Not nearly special enough for the considerable cost .
Not too impressed with them to be honest. They had forgotten my gf meal, despite the fact that the app had notified me that it was sorted. Apparently there is a ‘glitch’ in the system, according to one of the stewardesses, and has been for a while. Also the legroom in economy is way too small (and I’m a slight person) and are very uncomfortable. An extra Internal flight I booked via the app, had not even given me the option to order a meal, so was unaware of that and left without food on a 9 hr. flight !! Don’t think I’ll use AA again after this.
The flight was uneventful. What was a problem was I was delayed getting home one entire day because the flight from Sacramento was delayed. That made getting to my connecting flight impossible. I had to stay another night at the hotel and incur that expense as a result.
VERY disappointed at the agent checking in my luggage. I know that the weight limit is 23 kg, a little over 50 pounds (50.71 pounds). Yet the agent kept repeating "50 pounds". So I said, the limit is 23 kg, and she had the audacity to say 'no, it is 22 kg!" Imagine my surprise. Was she ignorant or was she poorly trained? Not sure. The boarding process was pretty good. The speakers were loud enough so I still could hear them despite inconsiderate passengers continuing to speak while the announcements were going on. During the flight, the teenage girl sitting behind me kept pressing her feet to the back of my chair. I turned around several times, yet she did not get the hint. I did not make a fuss since I sense I had a bad streak that night with AA, so I just did the best I can to lean forward and not let that bother me.
Seats were very uncomfortable. I paid extra for a seat with more leg room, the seat was no different than a seat at the back of the plane. Flight attendant was rude.
Lounge for business was closed. Boarding was rush and stand by. Seat for business is just the middle seat blocked and some more leg room.
Flew with our two children. Paid $380 to check two bags (one was overweight). They then left the bags behind on Sunday, December 21st, with all our family’s clothes and family Christmas presents. When we arrived at our destination they told us the bags had not arrived, and they thought (but didn’t know) they were still in Boston, but that there’d be a flight the next day and the bags would arrive the next day. The next day we found out there was no flight, now we’re hoping we get our bags before we fly back out. Meanwhile, trying to get any engagement or accurate information is a waste of time. The folks at the call center are just gatekeepers, who can’t connect with any departments that actually do things to solve a problem. Getting information is made deliberately difficult. My biggest regret is that I’ve had a number of awful experiences with Avianca traveling between the US and Colombia, and still let myself get suckered into buying these tickets because the schedule was great. Never again.
We were not aware carry-on bags cost extra until we arrived at the airport so, we were charged $240.00 for two small carry- on bags! There was a substantial fee for drinks and snacks. No wifi, or other entertainment was available. Waiting areas were crowded and uncomfortable.
So so, you feel like you have to pay for everything each time
COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.
please see previous response; it covers the whole travel trajectory.
I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!
Be very careful of the initial low price because Avianca wil bill you for a carryon of $120 or a checked bag for $120. Also, be careful with connections because the customs entry process is slow and the connecting terminal is not close.
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
The connection time is too short to pass through customs and once you do clear customs the connecting flight is in another terminal that is not close.
Terrible. 1st and last flight on Spirit. Check in process was a nightmare. Despite arriving 1.6 hours before flight we had to be pulled from the ridiculously long line to “self check” our bags which took 10 min and required assistance. Seats are very uncomfortable , don’t move, no pockets, no entertainment, no wifi Basically like taking a time capsule back to the 70s. No thank you.
Arrived at 3:45am & found a long line where Spirit employees were standing at the counter but no one was working. Worried if I’d make the flight. Line started moving about 4:15 and got to check my bag at 4:30, realize my flight was at 5:25. Lines thru security were long, got to flight and walked right on. Spirit was cheapest when selected but not after $70/bag and $30/seat - extra $200.
Over 2 hour delay due to “weather” but all other flights were taking off with no issues. We felt lied to the entire time as well.
LA to Seattle was a smooth process. Seattle to LA was delayed more Than 6hrs
Purchasing tickets on their website is upsetting, they take the consumer for a ride...I wanted 2 tickets for me and my friend but we only had one carry on between the two of us. It was impossible to only pay for one - I had to pay for 2 carry ons and blew $50! Shame on their sleazy business practices! The seats in the airplane are shockingly uncomfortable! In the future I will only fly Spirit if I have no other reasonably priced choice. The flight and the crew were good. But still: Go Southwest Airlines!!!
Terrible. Rude flight attendants. Uncomfortable seats. Nickel and dime every service. No in flight entertainment. First and last time to fly spirit.
Way better than I expected. The plane was so clean- the seats seemed brand new; although not super comfortable as they were lightly cushioned.. The crew helped me lift my bags up to the overhead bin which not many airlines do. I knew there would not be internet or food/snacks but you could buy some if you wanted .
Spirit airlines is very bad airline staff doesnt know how to treat passangers they didnt allow us in the flight we reached 45 minutes ago from flight departure but they denied nd said you are late Very disappointed i never reccomend spirit airlines
They charge you for everything. Even water. They accepted my dog as a service dog in my reservation. Then they asked for a DOT form that was impossible to provide. I had to pay $175 for my service to fly with me, that would protect me from death if I ate peanuts. They did not however, serve peanuts on the plane.
Traveling on Spirit Airlines was awful. It was by far the worst airline we ever traveled on. There is no food service at all unless you paid for it. Even a cuppa coffee or a water was $5 . I’ve never been in a seat so close to the one in front of me. There was literally 10-12 inches from my face to the seat back in front of me. We actually all had to laugh at the size of the tray table. Never see a tray table so small, and I don’t even see the point of it. By booking through Spirit, but after I paid for checked luggage, water, coffee, I would’ve been better off going with our usual airline where everything was included. It actually would’ve been cheaper and way more comfortable. We joked that we were actually surprised they didn’t give us tokens just to use the bathroom. My daughter even knows she would never travel on Spirit again, and she’s not high maintenance at all. Aweful
