They were all very kind, but misinformed. We came from Idaho to Spokane, Washington and were told that my husband and I could get passes to sit with William until his flight took off. (William has special needs.) When we got to the airport we were told only one of us could sit with William, so my husband and I were separated for 2 hours as I sat with William. What is WORSE . . . is I asked for a meet and assist in Portland and they NEVER showed up. NOR did they call me to tell me they hadn't met him. William's grandmother in Portland is disabled and can't walk into find him. Fortunately, some kind citizens helped him to find the meeting point with me on the phone in terror. I have a heart condition, complete with prior heart attack, this type of customer service is UNACCEPTABLE.
They are a terrible company. They cancel flights for little to no reason.
Worst part is being squashed in a seat ( I am not fat) and unable To get comfortable
It was alright other than the changes in the Alaska Lounge. That and the migraine I had were disappointing. Other then that everything went well.
Took forever to get on board. Flights was one hour late.
Amazing. They work with my disabilities with such kindness, attention, wnd diligence. They make it easy for those of us who need a little more extra care.
Everything was good. The flight attendants were great. I was disappointed that there wasn’t any screens on the back of the seats to watch movies, tv, etc. I only had my phone to watch movies on.
They always change the schedule. My original flight got canceled. They put me up in the air flight. I had to stay seven hours in Seattle. That is bad.
I had a great travel experience with Alaska. The agents and cabin crew were all so pleasant and helpful. The plane was clean and comfortable. The connecting flights went smoothly even with some minor delays. All in all, it was nice not to be upset with the journey. I say that because over the last few years all my travel has been on Delta and American, and always involved cranky employees and flight issues. I wish Alaska flew everywhere I need to go. Will definitely fly Alaska every time I have a choice. Thanks for helping me look forward to traveling again.
Flight delayed due to engine issue. For 3+ hours still not on flight
The gate was too far away for the connecting flight
Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.
Compared with other carriers business class for an overnight was not worth the extra expense.
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
Easy to board. Flight was super crowded though so I didn't sleep well on that cross country red-eye flight. The aisles seem ot have gotten narrower and the seat smaller whn luggage and people are getting bigger so it would be AWESOME to have more space and breathing room in general ;)
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
We boarded but then sat there waiting on some missed connection people to get on so we sat for about 15 minutes for that. Then we sat again because the passenger manifest was wrong and they had to figure it out before we could leave. That took about another 20 minutes or so. The crew was working hard to figure it out so it’s not their fault. It ended up being a system glitch where someone was upgraded to first class while another person was also in the same seat and it just created a mess that took a little while to figure out. They literally went to every person on the plane asking their names to see who was sitting in the wrong seat. I also hate the entertainment that must be watched on your phone or tablet. Just give us setback screens. It’s so much better. Almost every Delta flight has this now and it is so nice to have them. The crew did a great job. I have no complaints from them. They were very hard working, even with the mishap and a disgruntled passenger.
Mostly the experience was good except for the flight changes made by UA which meant longer layover in DC
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
The flight was late and we missed this connecting flight. American Airlines refused to put us anywhere for the night for their snafu. We had to find our own accommodations in Miami, and it was expensive for a crappy hotel.
The trip was very smooth and they provided great customer service
The plane was late and then sat on the runway for almost 45 minutes before taking off.
Wonderful as usual except for other guests that were unruly and not kept in check by the Crew.
The flight was initially delayed, then cancelled. American Airlines says the cancellation was weather related, though the actual weather was not bad in both Washington and Providence and between. There were very few cancellations that day. In fact, AA2120 from Washington, DC to Boston flew with a minor delay at about the same time. So, the weather somehow affected only this particular flight AA5230. The next available flight was the following morning. The American Airlines refused to reimburse accommodation (hotel at DCA)
I have long legs, my foot was out in the aisle and when a flight attendant came walking by and I didn't notice, instead of saying "excuse me" or anything like that, she kicked my foot. Extremely rude
One bottle of water and a package of cookies for comfort plus. We had to literally beg a flight attendant for an extra bottle of water later in the flight due to feeling dehydrated.
Fine. On time, cabin service was fine, bag arrived. All good. Flying into DCA so did not collide with any helicopters, which is also good. Horrid incident that could have and should have been prevented.
Free wifi was available, but only some time, being at least 30 minutes into the flight. it would have been better that an announcement had been made about the delay.
Cabin was roomy enough to easily slide my carry on under the seat in front of me!
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
We did not know about the bag fees until check in. They are way too high. It’s insane. We also had a huge delay and everything costed extra which was very annoying.
Boarding was somewhat confusing in that the wrong messages were being displayed at the gate. It was somewhat annoying that I got off one flight and straight onto another (from the same gate), but in between they re-checked my hand luggage and made me get rid of my water (which they charge for on the plane). I was sitting in their 'Plus' seating, but the leg room was still too small to be able to sit square. The food options on the flights are pretty cheap quality (but not price). They got me from 'A' to 'B' on-time and for a relatively good price, but the experience itself was below average.
We were not aware carry-on bags cost extra until we arrived at the airport so, we were charged $240.00 for two small carry- on bags! There was a substantial fee for drinks and snacks. No wifi, or other entertainment was available. Waiting areas were crowded and uncomfortable.
So so, you feel like you have to pay for everything each time
I paid over $200 for seat selection for these flights and I was still stuck on long international flights in seats that do not recline and do not have the head support cushion. At this point basically all airlines have those for all seats, and this really took me by surprise and made me not ever want to travel on Avianca. The Kayak agent who called me for the seat selection (Donovan) was courteous, but it seems the system for this doesn't work. I was offered seat selection, for the $200+, but without being able to see what I was selecting, with no guarantee where I'd be...and then I still ended up in terrible seats. On my way to, and especially after, a very intense business trip, the seat situation really soured my experience.
I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
Worst airline , charge for everything even for water, seat space is very bad
I book a filght for me and my daughter from Miami home to Las Vegas and getting her checked in was awful the lady at the baggage check in was horrible!!! She was the rudest person I have ever encountered in my entire life!!!! My daughter dose not speak Spanish and so I was trying to translate for her but the woman would not let me so my daughter was 100 💯 confused because she could not understand what was going on or being said at all horrible absolutely horrible and rude extremely stressful worst experience ever!!!!!!! And then we were actually told by other air port staff not to complain because if we did sprint would make sure we miss our flight ✈️ that they do it all the time 😧
Not good. No updates regarding the flight status until after the fact on the delays and then a cancellation.
If kayak actually provided me this flight and didn’t just send me notifications about it
Worst Airplane ride I ever have taken... My purchased seat was changed without my consent
Surprising everything went well. Nice attendants and fast getting on and off the plane. Overall, was happy with the experience.
I was surprised by a mandatory bag charge when I checked in at the airport. "Carry-on" wasn't an option eventhough all that I had was a small pilot case. I paid $79 so my bag could fly with me.
Not efficient. Missed my connecting flight over improper operation of spirit crew.
I couldn't understand the crew when they announced it was a new plane and there was therefore no wifi, huh? Seriously lame for 2025!
My experience was very nice. However, my Spirit flight 409 from Las Vegas to Tampa… the gate Associate Tissa was extremely unprofessional and boarder line rude. While in line I found out that my Uncle died… in that moment Tisza asked if I would help in car of an emergency as I paid for an exit row seat. I stayed “I will”… Tissa didn’t hear then implied that I didn’t understand English, yelled that I needed to speak up and other things. Associates like that will cause Spirit airlines to lose customers.
They kept delaying us and not providing any information which cost us hundreds of dollars . We had an event to get to and missed our even that we had paid for along with lots of wasted time and money booking nee flights.
