I upgraded myself to Business Class at the last minute so I had a DREAMS window seat. Seeing as I've never flown Business before everything was novel and fun for me and it made the 7 hour flight much more enjoyable for sure.
It was reasonably comfortable trip considering its duration (7 hours). Crew was very good and friendly, seats very more comfortable than other planes. Only negative comment would be that the bathroom light did not get its full brightness 🙃
The flight was delayed about 4 hours without any explanation. No wifi or entertainment at all on planes. Had to pay for checked bags I was allowed according to reservations.
It was good, plane is a bit older so seats are somewhat flat
Great from check in all the way to the end. Very happy with Copa
Copa stranded us ans then tried to charge us thousands to leave Panama.
Well the airline was fine. The only thing is I was charged for a checked in luggage. But when I reserved the ticket it showed a check in bag allowed. Who can I get in contact with for reimbursement.? The airline said I had to speak to whoever I booked ticket with.
Friendly flight team and seamless travel from one stop to next.
I loved my experience. Very safe, Very informative and very friendly.
Flight attendant -José? - was over the top friendly and professional. Beautiful new plane with lie flat seats in Business (worth it!)
Although the flight is goof and the crew is good, the way the airline charges you for every service is ridiculous.
Plane never left the ground. Mech issues - entire trip was rerouted through united.
They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!
Everything was good except the check in. Could not do it online neither on the machines in the airport. Needed special assistance from the airline desk clerk
No entertainment but not expected. Unless you are referring to monitor that you can use. Then Al, was fine on all flights.
Friendly staff, It was the first flight out for our plane, so had to be deiced from the frost. Only delayed a few minutes,
Staff encountered friendly and helpful. Flight delayed 1 hour due to mechanical issue, but made it through Atlanta immkgration and security in plenty of time,
reliable, relatively relaxed, helpful and kind staff and clean airplanes. No need for more.
Please guy check the food I almost end up to the hospital
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
We did not know about the bag fees until check in. They are way too high. It’s insane. We also had a huge delay and everything costed extra which was very annoying.
So so, you feel like you have to pay for everything each time
I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
The connection time is too short to pass through customs and once you do clear customs the connecting flight is in another terminal that is not close.
Boarding, crew and food. Seats are too small Love Avianca
Horrible. I have been trying to speak to a representative to know why I was over charged but I get redirected to AI Vianca everytime with no results. Is there an agency that oversees airline gouging? I will never fly or recommend Avianca to anyone not that you care.
Felt very cramped in the back of plane. There was an hour delay for take off sitting on the runway, but we did arrive on time. They charge $120 for carry on bag and backpack at the airport its ridiculous.
Same experience, very poor food, drinks or entertainment while flying. There are some products offered to buy but only using debit or credit cards . No friendly for seniors or people without cards.
