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One location in Panama City Beach
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2.0 Poor
Anonymous, May 2021
Cons:
They charged me for smoking in the car when I did not. Charge was $400. Very unhappy.8.0 Very good
Anonymous, Mar 2021
Cons:
Returned a day earlier and no refund for that day.2.0 Poor
Anonymous, Jul 2020
Cons:
They could not fulfill your booking.8.8 Very good
Alan, Feb 2020
Pros:
Easy access to counter. staff was very helpful.Cons:
Seats in the Buick Encore were uncomfortable. Adjustments were not adequate.One location in Panama City Beach
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10.0 Wonderful
susan, Jan 2024
Economy
2.0 Poor
Anonymous, Mar 2021
Pros:
Staff are hard to reach, not very knowledgable, and not very professional. They like to argue and leave you feeling like they have no intention of helping you. They need to be re-trained, other rental companies have much better staff. By a long shot.Cons:
Your computer system is horrible for keeping track of reservation information. Your staff needs a huge attitude adjustment, they are rude! Your reservations are too inflexible to allow me to make necessary changes. Your reservations does not keep track of the request to drop off at a different location. Your phone system is inadequately staffed, and the staff in my pick up location never answers their phone. They do not like to work.2.0 Poor
Katie, Jul 2020
Cons:
The car we reserved was not available. We were told it would arrive the next day and it didn’t. This delayed our trip and ultimately forced us to make a reservation with a different company at a much higher cost.One location in Panama City Beach
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9.2 Wonderful
Edna, Oct 2020
Pros:
Staff great...drop off easy.Cons:
I forgot to ask for a nonsmokers car .It was a great car.2.0 Poor
Peter, Sep 2020
Pros:
TerribleCons:
The office did not accept my interim license despite the website saying such licenses were accepted. I was stranded in a strange city with no where to go. In my hour of need, I was betrayed and staff were not helpful, if not rude. They take a reservation, but they do not hold a reservation. Seinfeld got it right. These rental companies will be shadows of their former selves because they do not understand something so simple as do not betray your customer. Do not lie to your customer. Do not strand your customer in a strange city with no optionsOne location in Panama City Beach