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8 locations in Queens
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Reviews
2.0 Poor
Anonymous, Aug 2024
Intermediate SUV
10.0 Wonderful
Anonymous, Jun 2024
Minivan
10.0 Wonderful
Anonymous, Oct 2023
Intermediate
2.0 Poor
nadina, Apr 2021
Pros:
The car was clearCons:
Customer service, getting my car at the reserved time.4.0 Mediocre
Anonymous, Mar 2021
Pros:
They was not friendly there was no consideration for the lack of understanding for how they work.Cons:
Information on how there car service rental work. I was visiting another state the rental was for me to return with having to fly back. I was told by a rep I needed a return ticket which was confusing.2.0 Poor
Gina, Feb 2021
Pros:
Clerk was helpful until I noticed a mistake in the booking and then she said she had no way to correct it.Cons:
I had booked a one way car rental for La Guardia with a Drop off at Logan airport. When I called to ask if I could pick up the car a day earlier the customer service rep, said "yes" and also that I would save $25 . When I got there the clerk told me that the reservation said I was returning it to LaGuardia. I said that wasn't what I had told the clerk and she refused to honor the lower rate and if that wasn't enough she would't even give me the original price but said now I'd have to pay $80 more than my original reservation. I walked out and got another car from Thrifty. They made the mistake and they should have honored the price quoted. At least the original price, so I. don't think I will book with Enterprise again.One location in Queens
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Reviews
10.0 Wonderful
Michael, Aug 2024
Full-size
10.0 Wonderful
Anonymous, Jul 2024
Economy
2.0 Poor
Anonymous, Jul 2024
Premium SUV
2.0 Poor
Anonymous, Oct 2023
Pickup truck
4.0 Mediocre
Anonymous, May 2021
Cons:
The shuttle from rental place to terminal took over 40 mins from return time to finally having a bus to take us to terminal. About 4 folks including myself missed out flights. The terminal is only 1 mile away. It was lunch time, I guess it was more important to have lunch than take care of the 20 folks waiting on the shuttle to terminal8.0 Very good
Conrad, Apr 2021
Pros:
Staff were very friendly and helpful.Cons:
Please push for more fuel efficient large cars!!One location in Queens
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Reviews
10.0 Wonderful
Matt, Aug 2024
Minivan
9.6 Wonderful
Corley, Nov 2020
Pros:
I had to call both Lynchburg and Queens National locations prior to pickup, and though my issue was not able to be resolved ahead of time, Cody in Lynchburg and Elena in Queens were extremely courteous and helpful. At the time of pickup, the counter staff was helpful and my pickup was smooth. The gate associate was personable and helpful as well.4.0 Mediocre
Yvonna, Sep 2020
Pros:
The staff at the National pickup in Queens gave us the wrong information about adding another person. They insisted that my travel partner was not covered on the insurance and were very dismissive and unhelpful about how we could resolve the issue. Upon going to another National car service location at Newark airport (far out of our way to our travel destination) we finally received some helpful advice from the clerk there. I was very upset that the National Car service location in queens was not more informed on the issue and helpful. It seemed like they just wanted to clock out and didn't care about nay type of customer service. I WILL NOT be renting from National againCons:
The customer service and transparency on terms.10.0 Wonderful
Rosie, Jul 2020
Pros:
Easy pick up/drop off, friendly staff, clean car.8.4 Very good
Anonymous, May 2020
Pros:
Drop off was easy. Staff were very easy to talk to and accomodating regarding vehicle type and availability.Cons:
The line to get to the counter before pick-up was very long, and like all car rental places, very slow. There was a bit over an hour waiting in line.4.4 Mediocre
Diane, May 2020
Cons:
Hidden fees!!One location in Queens