My problem was with the onward connection between London Heathrow and Washington IAD. The flight was several times changed.
Free food and drink! Got a late start due to mechanical problems w a luggage loader.
On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.
More than 3 hours delayed. And they knew about it the night before already. I had a laugh when the captain said - don’t take out your frustration on the staff. Before take off Business class seats had very little space. My knees were digging into the seat in front
the old seats really need to go. they are not comfortable and outdated by many years. I waited over 40 minutes for my bag, unacceptable!
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
The lack of organization at the boarding gate was shocking. It was impossible to determine where the line was and it was hard to understand the announcements. It was so confusing that my wife wanted to get on the wrong flight. I am also annoyed that BA is adopting the sleazy policies that the budget airlines invented of charging extra for even the first checked bag or choosing your seat.
Flights were in time, everything was organized, food was really good!
These 777 planes really shouldn’t have 3-4-3 seats in economy. Very little leg room and the aisles were tiny. It was very uncomfortable for a 7 hour flight. (These same planes used to be 3-3-3 for seats until 2018).
Aircraft delayed for two hours due to a technical issue with the rear emergency exit door slide not working.
