Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
We had a nice flight. Boarding was easy, our seats were comfortable and the on board service was pleasant.
Service was great, boarding and exiting went smoothly, and the flight was very pleasant.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a not a great airport.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a hell hole of an airport. It is the new LaGuardia. Everything Cobbled together. Security gates closed. Terri directional signage
I used to fly SWA all the time. I know the crew has their little acts that are often fun, and entertaining. On this flight one of the crew was just not nice. Very surprising.
Crew was pleasant; flight was on time. Paid extra for early bird check-in and still got B boarding.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Forget beverage, they didn't even have water for half the passangers?
When we checked in our luggage, we had to use the tray, but include this tray is extra weight. I think you should not use the tray.
Flight kept getting delayed. Multiple children forced to stay awake for a flight that took longer than expected.
Flight was cancelled while everyond was on the plane, ready for take off
Paid for first class received 3rd class treatment. No WI Fi, no in flight entertainment, noin flight beverage service. Had to go OUTSIDE in rain to board aircraft using a stairway
Boarding, crew, and duration were great. The lack of built-in entertainment is a turn-off, especially in this day and age. I’m also tall, so comfort is always an issue. More legroom without extra cost for taller passengers would be great.
My flight was delayed. But it was during holidays so you kind of expect things like that to happen. I am not a frequently flyer so I am OK with that. But none the less, once the flight started, it seemed to me like it went fast. 😊
Extremely poor, 1st time this has happened though. Traveling during the holidays, didn’t receive an update that our flight was delayed 3hrs. Lost our place in Airport Spot Saver to go through crazy long line at TSA, gate change and then another hour delay (makes it 4hr delay for a 2 hr flight to Las Vegas), stayed on tarmac for almost 25mins after landing. So 6.5hrs from Seattle to LAs Vegas. Could have went to Cancun instead.
From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
The app is very bugy, did not work well. Other than that it was ok.
The flight was delayed an hour and it was not disclosed to the passengers until it was time to board. There was no in-flight WiFI available and such poor communication overall. Unfortunate that I was going to miss my connecting flight with poor communication on alternatives.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
Wish movie and music choices changed more often. Mostly same from a month or two ago when I last flew.
It was good. Just that the seats could not be reclined. The people behind were not ready to let the chairs be reclined
Plane left & arrived early- 5 Crew great. Wi fi - paid for 2, only 1 worked - so so. Waste of $. Coolie was good
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
It was fine. The flight attendant appeared to be in a bad mood but everything was fine.
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
Excellent staff helping my 96 year old senior promptly with her oxygen needs
