The take off and landing were smooth as was the flight. The service was great. Bathroom was clean. Thank you
Our travels originated in Spokane to Portland, we left about 1/2 hour late, we had only 45 mins to catch the flight home. In mid flight the flight attend approached us saying that we are going to land after our plane home is going to start boarding. And not only my wife and I are on that plane, but 3 others. We ended up landing about 40 mins the plane started to board, they let us off the plane first, but when we got off the plane and started to go to the next gate, there was no one to guide us or aid us in how to get to the next gate! With that being said, the next gate was VERY, VERY far apart! We practically had to run to the next gate, which was at the end of the terminal. It was not like we took a different Airlines for both legs, but it was the same Airlines.
The plane was delayed for over an hour because of a family who didn't speak English, and didn't understand what was asked of them. While I understand the delay, I thought it was unfair to keep us all waiting for over an hour to get to our destination and a better approach should've been exercised.
Finally get a snack n drinks! Just like the good ole days!
The website said ear phones were provided in first class. They were not. But a lot of programs had captions
I didn’t make it because Alaska schedule my flight too tight, I had to run to the other side of the airport, and no one helped me get off the plane early or held the plane for me… so I missed it and it was Alaskas bad, not mine
The flight took off two hours late and involved a gate and plane change. It might have better if they had announced a problem from the beginning, not when we were boarding. Annoying, but better to be safe.
Overall flight was very very good. It was on time, plane was clean, staff was great, free WiFi was wonderful, especially for my young boys and did not have to wait tiling at baggage claim. The free snacks could have been better for children under 10, They did not like the biscuits/cookies and the pretzels were stale.
Talk about boarding with ALOHA. The attendants at the counter and the flight crew were so cheerful and happy, it was good to go home with that little bit of friendly aloha I seem to not get on other flights. I have not flown Hawaiian Airlines for quite some time, but this was better than most of my flights back to the islands. I loved the comfortable seats, the updated videos that were so culturally integrated with necessary information. For example, how many times do you have to watch a flight attendant give the same ol spiel on how to use your seat buckle. Instead their modern video of actual flight attendants on a beach talking about how you should you operate your buckle. Or how about the kane dancing hula in the loi'i patches and talking about where the exits are on the plane. It was fantastic and entertaining. I also liked the fact that I was offered a breakfast sandwich that was quite tasty. Nowadays you have to spend $10 on anything inflight and it just gets so ridiculous with prices it was nice not to have to pay for a snack. I also liked the fact that for a nice sugar rush, Honolulu Cookie Company cookies were given. How is that for advertising? Love, love, and loved it even more. As a local I sure felt the spirit of Aloha on this trip coming home and I would never say no to flying Hawaiian Airlines again.
My experience was great! The crew is great always happy and friendly :) thank you Alaska!!
