Gate agents were informative and friendly… flight attendants were as well. Had a fun time chatting about their legacy AirTran experiences as a former fan of the airline that Southwest acquired.
Flight was awfully bumpy and landing was a bit jolting. I was in the restroom when snacks and drinks were served and was not asked if i wanted any. I had to ask for water finally.
Wi Fi was horrible kept cutting out the whole time and too expensive
I really like open seating. I hate that I've heard this is going away. This is one of the unique things that makes Southwest my goto choice.
Boarding was a little late, but made up for it. It was quick to taxi to the runway, since it's a smallish airport.
Excellent! Only question is how we check in at exactly 24 hours in advance and end up at the end of the B boarding group
Multiple delays and gate changes. Arrived at final destination 6 hours late. All rental cars had been taken.
Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
It was 2 hours 45 minutes late, for no apparently clear reason.
I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
The flight from San Diego to San Jose gate 28A The two persons working there didn’t even turn on the display board. The display board saying to Sacramento. When I asked she was rude and showed the board . Then he realized And changed. Every one was confused because we are running late to catch that flight coming from IAD. Very irresponsible staff.
Great crew, great boarding, old B-list movies, no free meal service, child kicking my seat back all flight long, early arrival, then 40 minute, confused wait for bags.
Appreciate efficiency and early arrivals. Missed video on such a long flight (DCA to SFO).
Paid for first class, but the flight attendant for first class did the minimum required. She really ever came to pick up the trash, and never asked if we needed anything. Every person had to ring for the flight attendants if they wanted any extra drinks. When I went back to use the restroom, she was just sitting on her phone.
All 4 members of my family found the seats terribly uncomfortable. 2 of us suffered from back issues the next few days.
When we checked in our luggage, we had to use the tray, but include this tray is extra weight. I think you should not use the tray.
From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
The crew forced all group F passengers to check bags because they said there wasn't enough overhead space, but when we boarded there was TONS of space. I was pretty annoyed by that.
It was great, I just wish the seats were more comfortable
I flew from San Francisco to Honolulu on Alaska Airlines codeshare with Hawaiian Airlines, with a Hawaiian Airlines plane and crew. The flight was well organized, including boarding and deboarding. The crew was professional. Unfortunately, the charging ports at my seat and the seat next to me were broken. The Hawaiian airline terminal was a pleasant surprise compared to the rest of Honolulu airport.
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Kind staff. Snacks are small but that’s the new normal.
The young man who was our flight attendant in first class was lazy and did not do his job well at all. Never offered drinks upon boarding - actually I take that back... said "are you okay with water" as if I do not want to get you anything else, only passed the snacks around once, got my drink order wrong and then never offered a second round of drinks. He was the worst I have ever seen on Delta and we fly a lot.
Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
Flight left early and arrived early. the whole trip was excellent.
Seats were really tight and the seat belts did not give enough slack.
I like in St George and prefer to fly out of CDC than SGU. Hopefully, they will continue the flights out of Cedar
Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
Liked nothing. As per previous segment it was delay delay delay.
I completely missed my flight because the first leg was longer than planned. I had to sleep overnight in the airport because no accommodation was provided and then sent to Trinidad in the morning with an anticipated 7 hour layover before my flight to Georgetown which was now with Caribbean Airlines. I tried twice with customer service to see if they could put me on an earlier flight which had seats available but was told it wasn’t possible.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
EVen warmer in the plane it think it was 24+ degrees
The flying experience was great. The flight was on time with no boarding issues during a peak travel period. The short cut baggage drop and process was not smooth and efficient at Dulles.
Had a hard time finding my assigned seat. No attendants to assist.
Fast checkin with the self serve terminal, good communication at the boarding gate.
Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.
The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Almost everything was outstanding. First, we boarded on time and the flight crew did a great job getting everyone seated. Then the pilots took their time and care to make sure the plane was full de-iced three times as there was a bad ice storm a few hours earlier. The plane ride was smooth and comfortable and even the economy seats had decent room and comfort. Flight Attendant Lisa went above and beyond to make sure I was comfortable - she is outstanding. The only thing wrong with the flight, and it is something which needs to be addressed, is that the gate to gate time was over 6.5 hours and not one meal was served. The only thing offered to eat were two small cookies for a transcontinental flight - unacceptable. Charge me more but give me a meal for a long flight. Thankfully Lisa found something for me.
The only thing is if Wi-Fi is available after you land and taxi to the gate. It takes forever to get to the gate, and having the Wi-Fi continue would be great to bide the time at least 5 minutes before you arrive at the entrance. That is my only comment; otherwise, everything was good.
I got bumped due to weight restrictions even tho there were empty seats on my flight. I got put on an other flight with a stopover. My flight that originally was going to take 5-6 hours ever up being 14+ hours and my luggage arrived to my destination without me because I was made to check in my luggage on my original flight when I was deemed ok to board only to be asked to deplane. Worst flight experience.
Amazingly comfy flight - I had upgraded for a reasonable price and it was worth it. The food also was good.
Checking in at the counter was very disappointing. The lady had a very bad attitude and smart at me. She had no smile, did not greet me by name, or acknowledge me as a valued customer. Poor reflection of the airline.
Had to wait on pilot and crew to depart and had to wait to arrive at the gate because they only had 2 crews working. Delays, delays....Planes just keep getting smaller and tighter and they nickle and dime for everything. When will an airline actually wake up and make flying more enjoyable?
Angela was the best fa ever. She made that 8 hour flight a breeze
Kayak boarding information contained inaccuracies that would have not existed if booked directly with American. Paid for preferential boarding, was last to board.
I had two wonderful flights - very relaxing and got me there early!
Cancelled and rebooked twice in one day with a drop in seat class. Not good at all.
