The take off and landing were smooth as was the flight. The service was great. Bathroom was clean. Thank you
From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
Our travels originated in Spokane to Portland, we left about 1/2 hour late, we had only 45 mins to catch the flight home. In mid flight the flight attend approached us saying that we are going to land after our plane home is going to start boarding. And not only my wife and I are on that plane, but 3 others. We ended up landing about 40 mins the plane started to board, they let us off the plane first, but when we got off the plane and started to go to the next gate, there was no one to guide us or aid us in how to get to the next gate! With that being said, the next gate was VERY, VERY far apart! We practically had to run to the next gate, which was at the end of the terminal. It was not like we took a different Airlines for both legs, but it was the same Airlines.
The plane was delayed for over an hour because of a family who didn't speak English, and didn't understand what was asked of them. While I understand the delay, I thought it was unfair to keep us all waiting for over an hour to get to our destination and a better approach should've been exercised.
Finally get a snack n drinks! Just like the good ole days!
The website said ear phones were provided in first class. They were not. But a lot of programs had captions
I didn’t make it because Alaska schedule my flight too tight, I had to run to the other side of the airport, and no one helped me get off the plane early or held the plane for me… so I missed it and it was Alaskas bad, not mine
The flight took off two hours late and involved a gate and plane change. It might have better if they had announced a problem from the beginning, not when we were boarding. Annoying, but better to be safe.
Crews ADA compliance ecellent. Sensitive and kind observation involving several passengers on plane Plane clean and fresh includsing lavatories
I flew from San Francisco to Honolulu on Alaska Airlines codeshare with Hawaiian Airlines, with a Hawaiian Airlines plane and crew. The flight was well organized, including boarding and deboarding. The crew was professional. Unfortunately, the charging ports at my seat and the seat next to me were broken. The Hawaiian airline terminal was a pleasant surprise compared to the rest of Honolulu airport.
