I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Good and consistent Printer in lounge did not work for me :(
Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.
Main cabin seats are uncomfortable for long flights. Food is mediocre at best. Cabin crew is good. Pilot was nice enough to tip the wings for viewing the Alps.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
My Flight was cancelled and there was no other options available for me to Travel on that date and my options for the next day was all connecting flights that would have me in the airports all day before reaching my destination
The plane was old, first class was not up to other airlines. The seat controls were touchy, not always responding to touch. The center overhead compartment was small. The entertainment was not good, part of plane had it other part did not. The experience would make me think twice before picking Delta for future travel
You cancelled my flight and made me Sleep at the airport.
Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
The first flight was an hour and a half late leaving, thus missing my connection. The second flight Departure was two hours late Leaving.
Never nice, United Express partners always do an amazing job.
The flights were great. Although late departing Cancun, the staff at the airport did a great job in rebooking us on a later flight leaving Newark for Ottawa. With the delay, we would not have made our original flight. They also pulled our bags and retagged them. Wonderful job.
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
Checked my bag despite paid the seat upgrade and there was plenty of space available in the overhead bin.
Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.
I was lucky to sit in a seat with legroom in economy . The airplane felt like it was 100 years old, seats were very basic, barely reclined. Food was alright , staff was ok but not the friendliest. But all in all ok trip, perfectly on time
Fabulous! Plane was full a couple of months ahead of time and there were no seats available for purchase. Not the airlines fault but maybe they should offer more flights on that route! Thanks
Plenty of overhead space but forced to check my carry-ons both legs
The flight from CLE to JFK was fantasti! Pilots and cre were informative and accommodating.
The flight was very smooth, crew were fantastic but food was lacking.
The best thing about AA is that the onboard entertainment allows me to watch on my iPad. This was not working. USB ports were not working and the flight attendant said they often don’t work. The flight attendants, one in particular, were uncaring. I was very disappointed.
I liked the onboard entertainment that allowed me to watch on my iPad.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
No explanation of why there was no snack and drink service (unless requested) when there was service in the other direction.
The First class experience was really good!! Customer service was excellent.
Easy trip, left on time. Very impressed. Great pilot who talked to us
Service was excellent with the staff they all did an fantastic job well done 👏. But the entertainment with the wifi service was very bad couldn't login to read or watch a movie. An also I couldn't get any rest because there was some ppl making noise talking along with kids was misbehaving. Also I prefer person u there head phone while using there devices . But it was a very smooth flight. Thanks you all 😀😀
Flight was fine, food better than anticipated and flight attendants were helpful and friendly.
Our headphone plug is broken, we can not enjoy our entertainment, especially traveling with 5 year old who like to watch movie
It was good but I wished if they could have sign do not disturb if we did not wanted any meals . I was tired and slept through the entire flight and woke up just before landing .being hungry Too late to ask for something to eat before exiting the flight . Left feeling hunger 🙁
I was at the airport 10 hour early. I would have loved to drop luggage in advance but this was possible only 3h before the scheduled time, however BA was so kind to move me to the earlier flight as it had space available at no extra cost. Thank you!
Pleasant, attentive and efficient flight attendants. Boarding process and seat selection easy. No internet on transatlantic flight. Extremely uncomfortable, rigid seat.
The seats of the Boeing 787-10 Dreamliner were ridiculously uncomfortable. I was on 10 flights during this vacation and this plane was super uncomfortable both times I was on one whereas all of the others were perfectly fine. Additionally, these planes do not have any air vents that passengers can control, the climate is entirely controlled by the crew which made for an extremely uncomfortable temperature for the duration. The flight attendants tried to make everyone happy with the temperature but several people you could tell were excessively warm and just wanted a bit of airflow.
Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business
Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.
I was disappointed with the quality of the food for an international flight also I wasn't given a toiletry bag which is customary in international flights.
They had about 20-25 people overbooked. Including me. Why is this?? I was put on a flight to NC an hour later with a 4 hour layover. I was supposed to be home at 1045am instead i was home at 7:30pm. An extra day to pay for dog care.
Premium Economy was average for class. Seat comfort was just okay. Crew was attentive. Checkin was fine and moved quickly. Boarding process in Rome was not well organized.
It was horrible the woman next to me was sick and I asked if they would change my seat and they said that they didn’t have any available. I sat next to this women for 9 hour and now I am sick .
We booked and purchase our seats in February for a September flight. We choose seats then also, did the online check in on the app the day before and all was fine. At the airline check in they charged our seats and we were not even sitting together after paying for business class seats. They separated us with no explanation and would not change them back. I was very upset. On the return flight, they tried to put us on standby! When again, we purchased seats in February for this flight. The plane was old and smaller and the business class seats were not comfortable like the flight from NYC. Flight attendants were hard to find once the first meal was served, luckily the flights were smooth.
Not boarding 60 minutes late. after getting bumped to this flight because ITA do not hold a flight for five minutes as the fight to the connection was 45 minutes late
Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.
Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min
Very frustrating trip. From Rome to boston , and i missed the next flight to new york
Everything was fine except the food. They really need to work on the quality of the food.
They are nice personal and as sky silver medaglia member love Delta air and partner
I’m disappointed with ITA Airlines. I feel their planes are outdated. I upgraded to Premier economy and there was very little “Premium” about it. I flew on SAS in Premier economy and that is a great experience. I do not recommend this airline.
