It was so bad experience they wanted just charged passengers for any reason.
Boarding process was poor and slow. Should fill the plane up from the back like other good airlines
Delta was great. West Jet was not. I booked my flight in Sept (well over two months ago), but was told there were 2 reservations and NO tickets for me, my husband and 16mo daughter. We were unable to go ahold of West Jet over the phone and the kiosk was unhelpful so we had to buy completely new tickets in order to get home that day. I’ve called West Jet twice since and sat on the phone for over an hour without speaking to any representatives.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue. Moreover, the lack of a digital boarding pass forced an extra trip to print one, and the overall digital experience was poor. WestJet's website could not figure out one of my flights existed.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue.
flight was delayed and stewards were preoccupied and not helping passengers. The pilot was very communicative which was great. The window was dirty as were the back of the front seats with chewed gum and slime on it. I hope this helps.
Flight diverted but info was really poor, ev3n with airport staff. The cats desi was a km away ,
Require more comfortable seats. More frequent water/beverage service. I would like better food choices. Overall, very mediocre. I now only fly WestJet when there are no other schedule options - no longer my first choice.
Agent checking me in was great. Plane was nice. Problem was with the handling of my fragile check in. They damaged my steel drum, waiting to hear back from them to see if they will take any responsibility. Think twice about travelling with something fragile, they don't seem to treat it any different than normal luggage
I had a problem checking in as I didn’t have the correct code. I had to phone BudgetAir.com. They charged me an additional 174US for some tax or something in order to provide me with my booking number. I will never use a third party seller again. Absolutely criminal activity. But I did get to where I wanted to go
Two issues. The plane was old and dirty. The armrest looked like an old car that had the vinyl rubbed off. The Seats in these aircraft are about as hard and uncomfortable. I want to tour Italy for a month and I want to buy a one-way ticket to Thailand but I will not sit in the seats these planes have. It is seriously stupid how hard they are.
The flight left a bit late, but arrived close to time expected…With the flight being close to full the crew did well serving drinks to all in a very timely fashion. The flight was a pleasure…
We were offered flight credit to change our flight but for a flight leaving before ours. We went to rebooking and they told us with a Basic ticket they wouldn’t change it because changes aren’t permitted with that fare. Time consuming process - AA should not make that offer in the first place!
Check bag location is full of rude employees who are unwilling to assist with issues after talking to AA on the phone and relaying messages. The boarding was good. While on the flight it got really hot. Asked flight attendant if there’s a way to drop the temp and make it more comfortable as we are flying from DC to Miami so flying from cold to hot weather. No changes made. Stayed hot and uncomfortable on the plane. When asked again about the AC being down the flight attendant said no the WiFi was down but not the AC. I mentioned it was still hot. No changes.
There was a delay that affected all passengers with connecting flights.
Missed our connector because our first flight was delayed, it was a miracle that we managed to get a second flight. Luggage was lost. People were rude. Flight was delayed and overbooked. Terrible experience. Worst flight I’ve ever had out of hundreds of domestic and international flights. I’ve been on a more comfortable 20 hour flight from Guam than the two hours it took NC TO FL.
Boarding was very smooth and arriving in Miami it was fast getting off the plane
Great flight from Charlotte to Orlando. In flight wifi and entertainment was not working til 25 minutes were left in the flight would be my only complaint.
I love to flight american however my carry on had to be sent with regular luggage and it was broken. Don't appreciate that. If when I buy a ticket says I can take a carry on and a hand item there should be space for mwsy stuff and not be basically forced to send the item even if it's at no charge. A.A. needs to work on that. Everything else excellent.
Even though there was space, they made me check out my luggage. It was very annoying. That’s the reason I bring a carry on so that I don’t have to check out my luggage!!!!
