Flight was late creating alot of stress getting to my connecting flight which was also delayed - fortunately worked in my favor, but made for a very late arrival time.
Great service, great options, flight was bumpy so didn't get second beverage service and everything was communicated very clearly and courteously. No notes: everyone did great! Also loved the fun Hawaiian drink options (non-alcoholic).
I understand bottom line but..... You have to get more room in the seats. Why not give full cans for the drink service, little things go a long way. Thank you
Didn’t like anything. Alaska boarding process takes too long and is poorly managed. Flight crew unorganized and too lax not very professional. I fly very frequently (weekly) and this as the worst overall trip I have ever taken.
Very nice staff, plane was delayed-they gave some snacks about 30 min after delay due to mechanical issues (which I appreciate them checking the plane)
It was good. There was a mistake made in Seattle. Somehow we were bumped out of our seats as if we weren't on the flight anymore. The woman at the gate caught it and announced our name to come up and she fixed it.
Due to an aircraft maintenance issue we switched planes but the catering/food didn't make iot on the new plane. On the way home the in-flight entertainment/wifi was not available. Throughout these difficulties the staff and crew were fantastic to deal with!
Bumpy landing and no food per turbulent weather but no fault of flight! Everything fine.
Staff was great. Flight was cramped, and flight to Spokane was delayed.
Flight was delayed about 45 min and they never offered an explanation. Peruse, staff were friendly and competent and the flight was safe.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
The WiFi didn't seem as fast as it normally is
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
The crew was wonderful and attentive. The seats near exit row were restrictive. Offer healthy snacks please
Delta is a premier airline so my expectations are most always met.
Seats are much much more comfortable than United, which is what I usually fly
Zero updates from the pilots for 30 minutes in the tarmac
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
This was the second flight this week with flight attendant Marcus I’m not sure if his last name is Lane or Lang but this guy is awesome. He funny, attentive and his service is 5 stars. Marcus makes business travel more enjoyable !
The flight from HON to Hilo caused a few problems, but we were helped by the checking agent at Hawaiian Airlines with tech assistance. My wife & I are in our 70's and not QR code savvy. But we are learning.
They couldn’t get my bags on the flight because it was heavy but they had me pay for it already. Noe they are saying it will take 7 days for me to get my refund.
TV monitor is not working properly. Long flight needs some entertainment but it didn't work. Food snack should be healrhier compare to what we have given.
Plane was delayed due to issues at the airport. Otherwise the experience was good. The staff was nice. The drinks and food were good for economy. The wifi was fast.
I loved the clean plane, complimentary sandwich, chocolates and drink choices. I loved how far the economy seats recline. I love the free starlink wifi.
I liked the ease of boarding. Didn't like the food. Snack choices were poor, expensive and not much food provided within the snack packs. Crew could be friendlier for a more Aloha experience.
The service was great and the crew was so friendly and attentive!
When I scheduled using Kayak I couldn’t I couldn’t select my own seats and the seats I got were undesirable. I’ll choose to schedule with the carrier directly in the future if I choose Hawaii Air in the future. The Staff was excellent under the circumstances.
Flight attendants were friendlier than on previous flight from HNL-BOS
Crew was great as always. Food not good. Getting people on and off would be much faster if all bags were checked except small ( fit on lap ) carry on. Dogs on planes need to be only real service dogs. It's getting out of hand !!!!!!!!
Good experience but the snacks are not gluten free, so I cannot eat them.
Between Las Vegas and Dallas was okay But, once in the Dallas airport, notice, I have disability and ask for a wheelchair, they leave in a middle of nowhere, the personal in charge try to push me on a cart where I couldn't sit because was to high. Then they don't care about me, they bulling, till I start to yelling and crying, ask to everyone around, who can help me. The man in charge make a despective movements and said you are to loosing the fly. The last name in his batch started with an H, I did not have the full name. A nightmare. After all, a woman in charge was walking very slowly and asking me for a tip cause she was helping me to reach the fly. For years, AA has been the preferred airline. The personal in charge of the disabled people are discriminate me. Thank you Kayak.
Excellent! The gate agents were kind enough to rebook me on an earlier flight saving me from a 6 hour layover. Even my luggage made it despite the fact that the connection was technically too narrow. The flight itself was very comfortable, roomy, and clean. Plenty of space for my carryon items with plugs to charge my phone. After a long international flight of 14 hours, this was an excellent way to end my travels!
This was an overnight flight. There was no meal service in first class, just a simple snack basket was offered along with beverages. There should have been some type of continental breakfast prior to arrival in PHL. As an Executive Platinum American Airlines Advantage member, I received no name recognition from the first class flight attendant. When disembarking at PHL, the flight attendants were more interested in their cell phones than saying "thank you" to the passengers as they disembarked.
Flight boarded from Gate 39 at OGG, the farthest gate in the terminal. There were no Hawaiian themed amenities for the flight. The first class service was mediocre at best; I received not special welcome or recognition as an executive platinum member of American Advantage program. The flight attendants were more concerned with their cell phones than saying "thank you" to the passengers as we disembarked. Fortunately, the flight arrived at LAX a few minutes early.
I was a little disappointed of not having an android charger. Only one it was for an iPhone. I've flown American in the past and had access to one.
The flight was quick and to the point. The crew just did their job w/o excessive talking and everything was just perfect.
Flight was late and missed connecting flight. They could have better accommodated, but instead did an overnight and had to arrive the next afternoon.
The boarding crew was incredibly helpful getting me on an earlier flight
I didn’t like anything, being platinum pro get you absolutely nowhere and does not increase the customer service treatment whatsoever anymore. My flight was canceled and they put me on a flight eight hours later that would’ve got me back in the middle of the night. They could’ve easily move me up to an hour Prior on an earlier flight. My second flight was unreasonable to take, the third flight was also canceled due to mechanical issues like the first flight. I don’t know what’s going on with American, but they are falling apart, after seven flight changes I finally got home, Unreasonable.
