Loved everything! This flight had premium economy and I didn't see an option to upgraded to premium economy OR buy premium economy tickets. How come?
Some Crew were distinguishably fake in their interactions with passengers.
We was missed the flight They doesn’t lest us fly next flight without payment They charge me 606 hundred dollars What is very unacceptable,our first fight ticket was almost 2000 dollars, again paid 700 it’s hurt … airlines need to do something please
Excellent staff! Flights were delayed due to technical issues after everyone was boarded and we sat in the flight for almost 2 hours before taking off. Not enough vegetarian food was available despite pre-ordering. The staff did an exceptional job dealing with both the problems neither of their making.
Better entertainment; the lack of it made the very long flight even longer
POOR CREW BEHAVIOR. RESTRICTIONS ON FOOD. FEELS LIKE ECONOMY CLASS.
very nice experience…….we had a comfortable fly with emirates…this is 6 th time flying with emirates….i recommend friends to fly with emirates…….
I am going to be just factual, not bad mouthing nor complaining, but this was my experience. With 3 pieces of luggage, I was told the flight from Mumbai to Dubai was cancelled due to flood. This was told not by the airport board which still showed the regular time of departure, but general stuff at the airport. No Emirates stuff around to direct the transfer passengers of the cancelled flights. By the departure counters with crowds of people, one by one, angry, frustrated, urgent conversations were going on. No announcement were made, no postings being seen, just private conversations. I still have 5+ hours of layover, so I let more urgent people settled first. However, the fact that no communication of when, what and where I should go was very unsettling. Basically no time limit waiting means, no meal, no sleep, no step away, no planning, no change plan, no telling of the family what to do. Nobody was able to tell you anything but asked you to wait, no chair, no space, no facility to freshen up. That went on for 10+ (from 5) hour without warnings and accurate communications. Email received from Emirates asked me not to go to Dubai at all, or boarding at the time that was passed. In other words, communication were very untimely, after the fact. That created more confusion instead. After changing several of boarding time, we were given the gate # and a boarding pass. However, the boarding pass still have the original time of boarding, so again, not knowing walking 30 min in the airport to the gate would make you late or not, therefore, still dare not to eat a meal. The flight arriving to Dubai was uneventful and I gave a 4/5 rating. I just thought the layover at Dubai would just cut short from 8+ hours to 2+ hours. At Dubai airport, I saw people sleeping on cardboard, knowing, these people got stranded but they dared to sleep because they know when to board and I didn't. Or these kind of delay are just so normal that people know what to do to pass time. Then the worst service and crazy thing happened. The boarding time on board for LA and at gate A9 was clearly 8:50AM. At 8:40, surprised by not having any boarding activities, then one single staff showed up and said to a few passengers that the boarding would be delayed without a time frame. Since only a few people know, I asked another Emirates staff at another counter, who simply said basically non of his business. I was shocked with that indifferent attitude. Yet every boards I saw show the same boarding time. What kind of system failure was that to prepare delay situation! How confusing and unnecessary chaos and anger that provoke. That poor staff had to repeat himself so many times, answered questions that he had no power nor information to provide nor solved. One an only one stuff to show up for 10 min, leaving the counter non-staff with board showing 8:50AM boarding. This was purely irresponsible from top to bottom of the entire airline operation staff. What kind of leader in a service industry would allow this to happen to their customers. Without explanation, after changing 3 times the boarding times, again, means you should not go to eat a full meal, because, when you found a mob at the gate. People who were stranded for 2 days were afraid of not getting a seat with a full plane. That would not be happening if the airline provide adequate guidance to each person, instead of just having 4 staff yelling at the gate at the same time to "control" the crowd, threatening no boarding and delay boarding. Finally, I was on board, hungry and tired, not sleep for 36 hours. I was denied with a snack of fruit. By the time meal was served, it was an hour later. Half way of the trip, I felt sleep in fetus position and did not want to move, happy I finally could have some shut eyes time. However, when I got up to the bathroom, I felt very light headed. Having sleep deprived, constipated for 3 days, dehydrated, I knew it could happen since my blood pressure usually was low closed to 90/60. Any lower then that, I could have syncope. Sure enough, I was on the floor just 10 feet from my seat and 5 feet to the bathroom. However, nobody called for help. I asked for warm water and juice to hydrate, came only with cold and icy drinks which I wouldn't take. I asked for blankets, one was given. Yet my shivering, needs to cover my head and multiple requests did not hasten to take the two blankets that are at my seat 10 feet away. I waited 10 min for that. While 2-3 staff surrounded me, nobody did the vitals until after 15 min, just the spirometer only of which did not work due to my cold fingers. The first reading was 86 and oxygen was suggested. But another supervising personnel came, fussed over another reading, ignoring my comfort and needs. Seemingly the reading of spirometer was the priority. By then, no oxygen needed. I had this fainting experience before, and I knew how to help myself. However, I was not being listened to but to be told this and that. Finally, I got better and returned to seat. One kind flight attendant said she would check back with me in 15 min. She did not come back. I felt asleep in that fetus position again and this time I woke up with a bad cramp at my left leg. Yet I needed to go to bathroom, the cramp was too bad to walk. So I stepped back to seat. When I tried again the second time, the other front leg got cramp. This time I dare not move but massaged myself. For all these 5-10 min, I called for attention. Attendants passed me by because they were carried with heavy load of blankets and stuff. Nobody answered the light. Then came landing and off board. I was asked by two attendants how I felt. I smiled and said "fine".
The customer service was very poor. I didn’t get any accommodations for my cancelled flight. I was without any sleep for 36 hours.
The customers before boarding the plane from Dubai was HORRENDOUS. The entire Emirates staff had a stick up their bum. The guy at the check in booth was rude. I don’t understand.
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
Service excellent would chose Singapore airlines as my first choice
The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.
We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
My groups frequent flyer star allianceUnited airline miles was not accepted. The Singapore premium economy bag had to be requested, it was very lacking- no toothbrush. I paid more than double than economy but could only use the bathrooms sharing with economy which was hardly available and had to wait in line. Is the 2X $ worth it just for a larger seat???? It is questionable. Seats were not that comfortable. My husband’s seat had white stains on it- had to wipe it down. Our headphones did not have covers on it. Food- way too much.
The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.
Excellent- a lot of food Disappointed with the premium economy pouch- did not have toothbrush and tooth paste or socks. Other airlines provide them
A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.
Overall good experience, convenient Changi Airport, even the layover was long.
Singapore Airlines from Mumbai was late, we were rerouted to Copenhagen and then to Los Angeles. As senior citizens, we should have been given a hotel voucher for a night and fly out the next day. I hope Singapore Airlines should give us a credit in good faith if they want us to fly with them. I doubt it, but you never know.
bad… no veg food was provided eventhough i pre ordered special meal
Excellent service provided the flight crew. Food and drinks were very good.
Cathay has a great reputation, though it's baseline economy seating is nothing to write home about (and SE Asia flight passengers sometime lack 'routine stateside' etiquette). On the other hand, food was great, flight attendants were nice, and price was very good~
I was really impressed with the experience it was my first trip overseas. Nice staff
Not enough food for everyone. . Always run out of food when we ask
I was amazed at how clean Cathay Pacific planes were compared to our US domestic airlines. Everything was great all but the food service I was just okay with. Shorter flights with other airlines usually provided more meals and snacks that I have been on. Almost a 16 hour flight just two meals and no snacks with Cathay Pacific. Even ran out of what I wanted for one of them. Other than that top notch!
The crews were smiling all the time with soft tunes when they spoke; the food was excellent. Thank you!
They charged me $900 to board my flight I already paid for just because I missed my previous flight. I do not recommend this airline by any means.
As a solo traveller, I always prefer to have an aisle seat, but the flight was so full, there weren’t any available. I understand that the seatbelt sign sometimes has to go on if turbulence is anticipated but after the second food service, it was on continuously for about an hour and a half and there didn’t seem to be any turbulence at all! With seats reclined, my fellow passenger in the aisle seat asleep and the seatbelt sign on I felt very trapped, extremely uncomfortable and in desperate need of the bathroom. The positives were that the staff were very friendly, the entertainment was great and we actually took off on time and arrived in HKG earlier than expected.
Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants
Do not overbook flights and kick out confirmed ticketed passengers :-(
Wasn’t allowed to continue with the purchased tickets because I hadn’t been able to go on the first scheduled leg.
Do I need to repeat my complaints about my lost carry on bag?
Noice cancelling headphones would be better since it’s a crowded plane And kids behaviors are unavoidable
More facilities to transport to the gates......felt too much walking distance
Just happy I flew Qatar Airways awesome no wonder they are #1 in the world right now! The food was just delicious, very courteous, professional crew.
It was good no problems made it on time for the next flight overseas!
It was a really long flight from Doha to Philadelphia and it was overall a good one. The one area that I would comment on is that there is a lot of single-use plastic and disposables in the meal service for American Airlines. It would be great to see more circular options in the meal service to reduce the amount of waste.
Suddenly Flight has been change by Qatar and there’s no information is there of us from Bom to Doha and counter person is behaving like Qatar owner next I will not buy Qatar and I will not suggest anyone to fly in Qatar
The crew was fantastic and the over flight was perfect as well.
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.
Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.
Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight
In never flown this flight, because my flight coning from Barcelona was delayed.
Only 1 time food and drinks together was offered, for total 5 hours duration drinks and snacks was never offered. For some people food choice was not available, only veg was available. No entertainment option was there. Crew members were mostly back of the flight asking each other for KitKat and chips to share between them.
Etihad flight sector is a local . .give the same quality upto destination
Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.
Lovely crew - comfortable journey despite it being an older plane.
Online was good boarding also but a child was crying all the way with no intervention from crew member.
