Everything was excellent except for the hot cabin during the two trips. Why would you keep the cabins cool hot?
The ehole fliht went smoothly. No delays. Bur the food was not good.
Wonderful. I love ANA airlines. It's the best so far. My first pick when I travel now.
Loved that leg room was great for economy, and food was definitely better than other American airlines, great selection of movies. My mom is happy.
Just okay. Staff is accomodating especially at the check in counter and gate. Boarding was just fine. Leg room was cramped at economy. No entertainment, wifi is so-so. Cola in can given by cup, but rest of can was not given. At least give the whole can.
Flights were late on every leg of the trip. Seating was narrow and uncomfortable, and food was below average. I complained directly to the crew, and ANA, and was offered no offset or compensation.
I have never been a big fan of airplane meals
We purchased premium economy seats 9 months ago and got bumped to economy when we tried to board the plane. It was a huge fiasco while they struggled to find us seats. I tried reaching out to Kayak to see how we can get refunded for the extra money we spent on premium but have heard nothing back. It was a 14 hour flight and were disappointed that we lost our seats after selecting them 9 months ago.
Flight was overall OK: lovely staff and smooth travelling. The only downside was no food was available on a 3.5 hour flight over lunchtime. Luckily we had realised this in advance and brought our own bento.
The whole flight in Economy was great, the crew were just amazing and the food was great as well
I was with one of the last zones to board. It was kind of annoying to finally get called to board and my whole section was already on the plane. Clearly they boarded with previous zones. So by the time I got on board, there were no spaces for my luggage above my head. I had to put my luggage 4+ rows behind me, which meant that I had to wait even longer to get off the plane, since I had to wait for those rows to clear the aisle before I could retrieve my luggage and exit the plane. This also held up the plane cleaners, as they couldn't service my row until I cleared it, so they were all standing there waiting for me, while I'm standing there waiting for the other passengers to clear the aisle. Anyways, I wasn't in a rush this time, so I just waited, but I could see that being a problem in the future. Now, I could have checked my luggage, of course, but coincidentally, a friend of mine on the same flight got their luggage damaged (wheel completely knocked off) and was told by the Baggage Attendant in the airport that Delta doesn't "cover wheel damage" on luggage. This was disappointing to hear. I'm glad I didn't check mine through. If it were my luggage, I'd be highly frustrated to hear that. It makes me not want to check my luggage in the future.
The dear was very limited in space. I could put my water bottle in seat basket. Also, there was no inflight entertainment in the delta app?
Typically I give delta excellent reviews. Our flight was delayed 2hrs, I was one of the fortunate ones who were able to get to my connecting flight. Also, annoying that on the connecting flight boarding personnel make me put away a small bag into my carryon. It small enough to put in back pocket seat, why hold me and the line up to just push it into my carryon.
Logan airport construction meant that boarding was chaotic crowded and delayed
Everything was great. Great service, excellent communication, and early arrival
We were forced to wait nearly 50 additional minutes before leaving the terminal.
Free Wi-Fi is good. That’s all - food mediocre, unfriendly crew, poor communication after trying to file a claim for my lost bag, which Delta didn’t even know was lost until I told them.
Delta flight attendants poorly managed the boarding process and overhead storage. My bag was checked last minute and no claim ticket was provided. My bag is now lost. Complete incompetence by all flight crew involved.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Customer service at the gate in the flight was exceptional. On time. Aircraft and seat was decent. Thanks Delta. 💗
We arrived early and finally made it to our gate almost an hour after.
The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.
We were delayed 3x and because I didn’t purchase my tickets directly from United Airlines I was told I Have to take care of it myself so I called Underpricer and they helped me but before I changed my flights I took the risk of sticking by what my tickets were and was lucky to have gotten on the original all flight with only 15 mins before take off. not sure if I will do this again
horrible website for checking in- no option just to write the passport number; ludicrous
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
Nothing, whole flight was a nightmare, was forced to check my carryon bag at the gate, staff was rude and unprofessional
David went above and beyond to make our flight the best that it could be
Was a pain having to leave the plane and reboard but glad the plane was fixed
How badly can you screw up baggage claim? We were told to go to baggage claim too for our bags from this flight. Another flights bags were there. They finished up. More bags from a different flight arrived. Our bags did not Finally the baggage claim belt stopped working and and are flight was still listed on the arrivals for that baggage claim 2. And then nothing It turns out that they had been delivered not only the United baggage claim but far away on a Delta baggage claim No I never told us. It was only the people looking around who had been on the flight But I’m sure there was plenty of time for the employees to raffle through the bags and steal whatever they wanted
Easy to board and fly, no frills. Yummy ramen on board.
It was for the most part a 10/10 they said they had entertainment options but all they had was old movies for streaming from the mid 2010’s so like 10 years ago
all good for a very budget flight - well priced and excellent service. Will fly again
Couple of the crew members were really nice and the rest are really rude and didn't help when we needed help, food was not worth it at all and most importantly there's no even entertainment system other than a very interruptive and slow internet and some movies.
I appreciate the economy price of the tickets. The long flight made the comfort level on the lower average side. Wi-Fi connection was not consistent but working. Overall, I would fly again with zip air but next time get the flat, premium seats with the amount of money I would save otherwise.
Comfortable seats and lucky no one was in middle seat. No water on the plane. Plane was on time and staff was fast.
You get what you pay for and nothing more. Wanted a cheap flight and that’s exactly what I got, though it’s human nature to wanting to feel like you got a good deal as well. There was none of that here. I was cheap and they were too. Got to my destination safely and that’s all that really matters.
Nice service. I wish it could provide hot water on the flight.
internet didn't work. No offer of drinks or snacks.
Flight was seamless. Free wifi helped pass the time. Food was okay, just make sure you pre order or pick something up from the airport
Frustrated with the check-in experience. Too much 'we say, they say' going on resulting in extra fees for me and 35 minutes at the counter.
The meals were mediocre and the alcohol selection was poor.
My seat was very worn. Otherwise I had an excellent flight
Boarding can be more efficiently done by having the back row passengers board first. This way, the other people do the have to wait for front row passengers to load their luggage in the overhead cabins. Food is simply pathetic for the price I paid. Cleanliness is simply poor; my seat was full of crumps.
Always a great flight on AA. PHX to DFW and vise versa is always going to be a pretty full flight but the crew handles it phenomenally.
also wi-fi never worked attendant said satellite coverage is spotty over water ..... but we were over land!
Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!
They give you slippers, which I loved. I wish they gave us more treats and snacks for the long flight.
16 Hours delayed, NOT because of the cybersecurity Microsoft issue, but because we were one flight attendant short, then when the missing flight attendant showed up two hours later, the flying shift of our pilot had expired, so, now no pilot. American Airlines is the new Spirit Airlines, actually, that is not fair for Spirit, they are probably better.
Worst flight in terms of service and food. Attendants were inexperienced, no preflight drinks, did come and give us hot towels until well into the flight. The left the Curtin open between main cabin and everyone from the main cabin went to the fist class bathroom. Food was awful! Had the golden chicken and was too lemony and inedible. No offer of coffee after. Awful!
