They canceled our flight and left us stranded to figure it out
There was no air on the plane and it was very hot.
Liked that we left on time for each flight. Snacks not the best, but we're okay.
Waited for our plane from HNL so we didn't miss connection. AMAZING Service for that, then really clean plane. Nice airline attendants.
The free snack options are pretty pitiful for a 2.40h flight.
The incoming flight was delayed so boarding didn’t happen on time. Upon landing in Munich, we couldn't pull up to a gate so we had to disembark on the tarmac and be bussed to the main terminal. This caused a mad rush for me and others who were making connecting flights to get to our new gates, and my bag didn’t get over to the new plane in time.
Flight departed owing to SFO TSA delays as well as incoming flight running late I know these delays are commonplace but when you’re flying long haul international the least that could be done is priority being given to customers in this situation I raced to the gate the plane was still there but NO UNITED AIRLINES STAFF in the surrounding area could seemingly provide effective support This coloured my view of flying with UA The actual flights were good
Lufthansa and United Airlines messed up with our reservation and they canceled our flight to Los Angeles. We ended up stuck in Frankfurt with two little kids. They sent us to San Francisco, but their flight was full and they wanted us to sit separated (even our 3-year-old was supposed to sit separated from me or my husband!!! Isn't it illegal???). Then the flight from San Francisco was delayed and we had two little sleepy kids, we were also told we needed to pick up our luggages. It was just horrible. I paid for a direct flight from Frankfurt to LAX and ended up going through hell. I am very upset and going to submit a complaint.
Crew was good. Check-in and boarding was terrible. Family wasn’t seated together. Online check-in wasn’t available.
Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic