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Deparature was late, which is annoying but the arrival was fine and the baggage came early.

The flight attendants were talking the entire time on the back and I couldn’t even take a nap. Super annoying

WiFi was not working from pos to Mia…. As well as they rushed us to the gate as if the flight was already here and leaving shortly when the plane never even arrived and took off until the scheduled time so then why rush us to the gate and have us thinking we will miss our flight.

3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it

Free WiFi and movies were not free - everything required signing up for future billing. Boston bound crew were very courteous and gracious.

Flight left more than 5 hours late. American's policy did not allow flight to be fueled or bags to be loaded due to intermittent lightning. We were on the plane for hours before having to deplane. They then changed the departure time to an earlier than expected time. We re-boarded and had to wait another 1.5 hours on the plane before it finally took off. Flight crew did not serve any food or drinks while airborne.

a321 seating in business class transcontinental - international not up to snuff, no foot rest, entertainment unexciting

There was a serious delay of almost 2 hrs to departure.. it would have been to be told what caused the delay. Apart from the delay, boarding and the flight itself went smoothly.

entertainment choices, i.e. movie selection not very good. Also, I asked Iberia if an hour flight connection time in madrid was enough for a European flight and they said yes. It wasn't. We made our flight because our ongoing flight was delayed due to airport congestion.

Horrible airline! They always got something messed up with their planes. 3 hour delayed made us missed both out flights. Had to wake up early in the morning next morning to get another flight!