The flight crew made the trip pleasant considering they had to work in conditions similar to a sardine can.
Having enough fuel to get to our destination seems like it should be a given when you board a plane. Not in this case, delayed hours to refuel.
Friendly & on Time .Need to make sure the Hana Hou magazine is in front of each seat
Most of the crew was wonderful but I had one bad experience with a crew member. When realizing my seat did not have an outlet compatible with my phone charger that I would need for transportation upon landing I asked an older, blonde heavily madeup member (I am describing her as I did not get her name) if there were chargers elsewhere I could use she said no, that not even the flight attendants had access to any. This however being my second flight of the day with Hawaiian airlines on a similar plane knew that chargers were available in extra comfort seating. I asked another passenger if I could use their plug and they agreed. She twice berated me for this and when I asked her to please stop talking to me about it she yelled that she was writing me up and ran down the aisle and did not return. I found this behavior disturbing. The other passenger was not bothered and this didn’t appear to be a safety hazard to anyone but it seemed to enrage her that used a plug that was not next to me.
I would like diabetic options for food. Seating was a little tight. Everything else went smooth
Good service because of wheelchair. Tight seats. Some announcements were hard to hear or understand. No directions for working the seat video or meanings of the icons. Coming into the country and changing planes was terrible with long lines and few desks open at the end. I had to go through twice because they found my tiny knife with fingernail scissors and file, when they scanned my checked luggage, and in order to keep it. I had to go through that long line a second time. Going home the luggage was checked all the way through
The check in at Kansai Airport was horrible. Check in didn’t begin until 1745 at which time the line was already at least an hour long. Given the time of year more consideration should’ve been given to the larger volume of travelers. Also there was an unnecessary sheet of paper that we needed to fill out when there’s kiosk machines available. As if that wasn’t enough, I was seated next to a teenager that seemed to have a panic attack or nightmare and was awakened when he began tapping my shoulder, then hugged his mother who was seated two seats away. I couldn’t sleep for the remainder of the flight after that.
Service was so slow. I didn't get enough food and drink.
WiFi was not working thus the entertainment system did not work! Over 5 hours with nothing.
The extra leg room seat I paid a premium for was not at all what I expected. Everytime the person in front of me reclined the seat my food fell off the tray. The person behind me kept putting her knee in my back.
