Nothing special.. they could have provided something to eat without a charge
Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business
For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands
Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.
I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.
Flight & service all top notch but online check-in a poor experience. Clearly a glitch on their website which prevented completion via my Android device. Also no easy way to provide this feedback to the airline so they can fix it!
Staff was fine. But plane offers very few free services.
Entertainment system caused delay. But order was restored within one-hour into the flight. Service was good.
I did not go. I rebooked my ticket. Despite that you keep sending me emails and now this survey about a trip that you should know by now did not happen. Very bad, impersonal customer service. Shows you have no idea what's going on with your customers and that you're just spamming with automated, careless communications
The flights from EWR to Stockholm and from Copenhagen to JFK were great. Love everything from SAS
First off, numerous things were misrepresented. When we purchased the Economy Plus tickets the fare allegedly includes access to lounge. At Logan Airport where the signs points to, there is no longer SAS lounge. We were directed to Delta lounge, which is located at the other end of the terminal. When we got there, Delta reps told us that it is for SAS business class passengers only. The advertised seat selection 30 hrs prior to departure did not work online. When I called SAS, they told me that it was more than 30 hrs before our connecting flight in Copenhagen, although it was less than 30 hrs before the departure for Copenhagen. Customer service representatives would not provide any assistance. The tray table in my seat was not fully unfolding to be able to place the food tray on it. Therefore, I had to keep it on my laps.
It was a rather short flight. The meal given was a sandwich which did not look appealing at all. Unlike other European airlines, SAS did not leave the middle seat empty for the higher fare paying customers. Luckily since the flight was light, I could move to another row with no other passenger.
This is my fifth time flying with SAS and I love it
They charge for bottles of water which is crazy period we hit turbulent weather and it's in a good job period
Good and drinks could be better. My checked baggage was damaged
