Very smooth flight. Superb crew, great food and service. Slept most of the way. Excellent airline.
Great but I am not sure why I was placed in zone 4 for boarding despite being an Infinity Member??? Can you explain online. Thanks
friendly and professional cabin staff... seems cold and a bit aloof...
Good. Please add a non- applicable category to your questions.
The staff was marvelous. The entertainment options were terrible, old or 2nd rate movies. I was unable to entertain myself for 18 hours-it made it seem even longer. Note: I thought about upgrading but your information about what was included was unclear. Are the seats bigger? Are there current moves? What kind of food do you get? Would the upgrade compare to Delta? Just saying the upgrade is better didn’t convince me and I regret not flying Delta.
EVA air was nice. It was the first time I’ve flown with them. The poor entertainment choices for 2 long flights will make me think about choosing them next time. I didn’t know if would effect me so much but I couldn’t sleep and it added to the stress. The food was terrible for me but I couldn’t find how to inform them about my diet when I bought my ticket.
I think the business class service has declined as compared to how it was years ago. I am not a fan of the hello kitty graphics. Boarding was long and not well organized. The lounge in Taipei was not very good, the food was very poor. Did not live up to many international business class lounges.
Amazing crew, excellent food, business class seats seem a bit dated but are super comfy even for a very tall person. If continuing onto Taipei, the stopover in Bangkok is a bit annoying (queue at security) though the lounge is decent.
Plane is new and I was upgraded to first class so all was great.
Only one Hindi movie from LAvto Taipei and same movie from Taipei to Singapore Really horrible and we call it entertainment???
Flight attendant took good care of my mom as she boarded on and off the aircraft from her wheelchair. I did not care much for the food nor the movie options Available. I appreciated the increased legroom available in economy. This was one of the main reasons we chose the airline. Overall, the good value and I would fly again.
Cabin crew were excellent in taking care of my mom as she boarded the aircraft from her wheelchair. Did not care much for the food served.
I stopped flying with United back in the nineties. Today's experience reminded me of why.
ANA was fine. LAX has some major problems. I needed a wheelchair and BKK and Narita were very good. I do have to remember NOT to tip in Japan. LAX however, was poor. first the attendant wasn't able to push me. The next person left me stranded in several locations. They would just leave me where ever they felt like; No logic to these locations. finally when we cleared immigration, they (there were several people who didn't seem to care about their job) left me in a large room with a baggage carousal. I tried to locate my luggage to no avail. meanwhile my connection was getting closer. I finally talked with Emir from ANA and he showed me to my carousal which was located a few rooms away from where LAX personnel stranded me. Emir also found a good wheelchair attendant to take me the rest of the way. Without Emir from ANA, I would still be stranded, given the amount of care shown by the first wheelchair attendants.
Great airline all together - triple 7 for a short flight was a plus - lots of room
Seat width can be a bit wider. not nice that they charge extra for the window seats. online check in can be greatly improved. in other words, their online interface is bad.
I was very happy with my flight on ANA. The crew were excellent and very helpful throughout the flight. The food was also very good. The seats were comfortable and had excellent legroom. The headphone jack position was annoying, but that is a minor nitpick. The movie selection in the IFE was good, but the TV selection was lacking. Adding English subtitles to the Japanese movies and videos would have been very useful.
The ehole fliht went smoothly. No delays. Bur the food was not good.
Wonderful. I love ANA airlines. It's the best so far. My first pick when I travel now.
Just okay. Staff is accomodating especially at the check in counter and gate. Boarding was just fine. Leg room was cramped at economy. No entertainment, wifi is so-so. Cola in can given by cup, but rest of can was not given. At least give the whole can.
Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
Could had been better if they include in their menu some western food.
They 7 seats in one row for Business class while most business class for other airlines are 4 seats in one row. the seat was narrow. the Toilet was so smell, dimming light, no water out of faucet. Terrible.
Difficult to access advanced check-in online. No way to understand why it wouldn’t work. Call center not answering. Email for answers took days to respond, Kind service at the airport and on the flight made up for disappointing service before flight.
Courteous and helpful employees. Comfortable seats and temperature of aircraft . Did not need squid in my salad but glad to have the menu information advising me of what it was
Everything was great, except the Wifi, but that's understandable.
The plane was dirty, there was trash in the seat pocket in front of me.
Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.
They woke us up 2.5 hours before the flight was over? Why? If I'm on a long haul flight I want to sleep as much as possible. Also, didn't mention the mattress pads in business class so missed out on using those. The western meal of truffle, salmon pasta was the awful. Had a different fish dish on JAL that was great but that pasta was a mish-mash of too many random things that didn't make sense plus dry fish. Staff was friendly and helpful.
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
This was the second flight this week with flight attendant Marcus I’m not sure if his last name is Lane or Lang but this guy is awesome. He funny, attentive and his service is 5 stars. Marcus makes business travel more enjoyable !
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Everything was ok!! Just bags came up a little be late.
Tasty snacks. On-time departure and early arrival. Luggage arrived quickly at the carrousel. The only negative was a man behind us that was heavily inebriated. He was served 3 double drinks during the flight. There was no telling how much he had before the flight. He was so out of it that he spilled a drink and broke the heavy liquor glass on the floor. I don't believe he should have been served so much alcohol on a two-hour flight.
Kind staff. Snacks are small but that’s the new normal.
The young man who was our flight attendant in first class was lazy and did not do his job well at all. Never offered drinks upon boarding - actually I take that back... said "are you okay with water" as if I do not want to get you anything else, only passed the snacks around once, got my drink order wrong and then never offered a second round of drinks. He was the worst I have ever seen on Delta and we fly a lot.
The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Oh my gosh, I loved my experience with United! they made me want to travel more often.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
The bag drop personal were not helpful. There was no food on the flight. Boeing aircraft, lousy as always. Everything else was fine.
Asked several times dairy free options and was ignored. Was told chips was the only thing I could have that I should have put it on my profile “which it is”. Very unprofessional. WiFi didn’t work have the flight. Overall a very bad experience.
Smooth boarding. I liked the pilots communicated potential turbulence upcoming.
Plane still had screens for watching movies. Good selection too.
The care and attention for my flight was great. The seats were not as comfortable.
