The staff was marvelous. The entertainment options were terrible, old or 2nd rate movies. I was unable to entertain myself for 18 hours-it made it seem even longer. Note: I thought about upgrading but your information about what was included was unclear. Are the seats bigger? Are there current moves? What kind of food do you get? Would the upgrade compare to Delta? Just saying the upgrade is better didn’t convince me and I regret not flying Delta.
It was a good flight. I would highly recommend it to family and friends.
The employees were professional and efficient. I consider myself a traveler but have trouble with the international fare served on airplanes. I admit Americans buy their food in the supermarket and we typically don’t eat the ligaments and cartilage. I know that is whiny but as I age, I dislike it more. At least things weren’t covered in cheese. The desserts are terrible! My neighbor didn’t eat her bread so I asked if I could have it. First time for everything but had been traveling a total of 27 hours and was hungry.
The night flight was only 2/3 full, which is always a plus. Room to stretch out for sleeping. Gracious stewardesses, attentive, and slim/attractive (which is rare these days). Good food, and curtesy wine.with meals. Comfortable seats and decent leg room (economy class)
Plane is new and I was upgraded to first class so all was great.
On time service. Seat comfort and the crew service very good .
Only one Hindi movie from LAvto Taipei and same movie from Taipei to Singapore Really horrible and we call it entertainment???
Food was ok. Could have been better. Entertainment was limited, especially for kids.
The flight from Taipei to LAX was the first time we encountered rudeness from the crew. From the gate agents to the in flight crew. We had received such wonderful service going to Bali and on our Bali to Taipei flight that it shocked us when the gate agent was rude and then the rudeness continued on the flight to LAX.
Overall great experience. All four members of my family were seated together without paying extra to reserve seats. Everything was on time. Food was great and healthy. Media entertainment was good. Rock music could be added as a listening choice. No issue with baggages. Flight attendants were friendly and helpful. I would recommend EVA to friends and family.
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Crew was nice. Flight was timely. Seats could be better as well as the food considering it’s first class.
Left on time and arrived early this extending our 31 minute transfer. Bags made it also!
Good and consistent Printer in lounge did not work for me :(
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Delayed in taking off because no flight crew. The in seat entertainment was working properly.
Bottom seat cushion is almost non existent. Very uncomfortable seat.
Coach seating is debilitating, neither my husband or I can walk the following day
It was NOT pleasant. Started from checking our luggage to the last time getting off the plane. The crew was not friendly, the food was horrible and the seats were too close to each other that I got a bruise on my knee.
Late departure due to large number of wheel chair patrons. Used to having a box of snacks to select from in comfort plus. The flight attendant just rattled off what was available and asked us to pick. Felt rushed and uncomfortable. Seat was great. Prefer having the screen on the seat in front of me instead of having to pull it up from the seat side. Lots of room for my carryon under the seat in front of me.
The flight attendants were unhelpful. It was a packed flight, and usually a flight attendant would help find a spot in the bin for your carry on or shift things around. Neither made any effort to do so. Also, I had to then check my bag. I was told it would be on the carousel in YYZ, but it came up on the jetway. So lucky I saw others standing around for their bags. I would have walked straight past this and on to the carousel. They could have at least told me that they had given me wrong information. Very unsatisfactory.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
They canceled our flight and left us stranded to figure it out
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Plane still had screens for watching movies. Good selection too.
The plane’s radio wasn’t working. This delayed the plane for an hour and a half. Then we all broaded and taxied down the runway only to get called back because the radio was still not working. Had to get off the plane and then find another plane making the trip 4 hours delayed. Maybe a different plane should have been chosen sooner?!?!?!
The departing flight from Newark to Charlotte was fine. It was the returning flight from Charlotte to Newark that was awful. We had scheduled an 8:35pm return flight time. We got delayed TEN times all the way to 5am in the morning! We were told over 4 different excuses as to why the flight kept getting delayed. First it was the flight crew needed to rest, then it was something technical with the plane, then it was something with air traffic control, and finally it was because they couldn’t find a captain and had to wait until the morning so the captain could get some rest. It was terrible sleeping overnight in the airport. They offered a $12 meal voucher. That was it! And the only place open in the middle of the night was Dunkin’ Donuts who didn’t even accept the voucher. They should have cancelled the flight much earlier on in the evening instead of just stringing us along hour by hour with more delays. Not professional and unacceptable. There was no refund for inconvenience. I probably will not be flying American Airlines again.
This leg they tried and did well with what they had to work from.
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
The flight was as good as it gets when flying. On time departure and arrival plus no lost luggage.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
Packed commercial flight was as comfortable as can be expected
My seat was very worn. Otherwise I had an excellent flight
I'm not a valued flyer so I'm always in the last group to board...that sucks, always
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.
United agent at FLL excellent - due 55 min conx at ORD rerouted us on an earlier departure via DEN and got home 5 hours earlier than expected
Hated charging my devices. The location of the outlet was inconvenient. And no USB connection. So outdated.
I was very good. Service was great. Seating selection was not too good.
Was nice to have plug in and TV screen on seat back. Didn't have either on rouge flights. Staff was excellent.
The space in exit aisle seat was great. Having the entertainment controls in the middle of the armrests is a joke. Your or the passenger next to you will unintentionally push the controls, mainly the sound bar.The placement of the controls need to be on the back of the seats or on the inside of the seats. This crazy placement may only be on the Boeing 737 series but need to be addressed.
Both fights were delayed. Food could be better comparing to other international flights
United was on time. Once I got to the terminal it was fine. The transfer from another terminal was terrible. I had to go up some back stairs that were filthy.
I found the personal kind and caring. The Problem was not enough people to serve the the customers. The flow was restricted the crowd frustrated by the wait times. Air Canada seems to hire good people but they need backup in order to provide the service we pay for.
The Montreal to Barcelona flight was cancelled half hour before boarding. We had to struggle for hours to find an alternative route through a very long route with 6 hours of transit time in Munich. It wasted almost one full day of our long awaited vacation. We are extremely disappointed.
Fly was cancel, change airline, fly was delay not get back to Mexico until this morning at 5am worse travel experience ever my luggage is lost, I quiet honestly requesting refund of my travel, not to mention have to spend more in food and Uber from the airport to my home was supposed to be a 12 hr day turn a nightmare.