SeaTac was a mess first class check-in not clearly identified Temporary signage needed since only one door into Alaska check-in area directed you to coach baggage check.
We could not find a parking spot in the garage so we left airport to find a parking lot. We were late and afraid we would miss our flight. We were greeted at the new Alaska check in and I was really upset. She got two people to put us in wheelchairs and we flew through the airport and security. Then all the way to the N gate and on to the plane. Somehow they hadn’t taken off. These two individuals deserve a medal for getting us to our flight and onto the plane. It all started with the wonderful greeter at check in. I wish we’d gotten her name and the two who got us there.
When I made my transfer from my flight from Missoula to Seattle to Seattle to San Jose, the gate was at the opposite end of the airport, which I thought was inconvenient since there were so many gates for Alaska right where I landed that everything was good
Cabin was a bit cold. Didn’t seem like they turned up the heat until we were half way. All personnel were wonderful.
Really appreciate the water offered in addition to the beverage service.
On this flight, seemed like attendants just went up and down isle collecting garbage and recycling. I must have heard it 10 times, which was annoying. Serving a snack/beverage was appreciated. Collect rubbish twice, not 10 times, chanting up/down isle calling out "garbage....recycling......garbage.......recycling........." etc. All else was fine.
I described the issue I had with getting to the flight in my previous comments.
There was a engine problem, so we had to deboard and wait on a new plane but that just happens sometimes, and crew was very efficient and nice.
Cathay Pacific is an excellent, well-maintained airline. While I too would love to fly first, or business class, I did not. I actually had the dreaded middle seat in the middle row, and yet, since I am an inquisitive traveler, I introduced myself to my row mates and had nice chats with both until lights out. Pro tip: Bring a donut travel pillow no matter where your seat is! The flight was smooth, the restrooms clean and the staff courteous and efficient. I gave the comfort level a 4 because of the reasons listed above. The airline meals... let's face it ... it's airplane food but CP does a good job in making it as edible as possible.
I was not able to figure out how to get the entertainment. But the flight was smooth and quick.
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
Bottom seat cushion is almost non existent. Very uncomfortable seat.
Coach seating is debilitating, neither my husband or I can walk the following day
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
It was NOT pleasant. Started from checking our luggage to the last time getting off the plane. The crew was not friendly, the food was horrible and the seats were too close to each other that I got a bruise on my knee.
Late departure due to large number of wheel chair patrons. Used to having a box of snacks to select from in comfort plus. The flight attendant just rattled off what was available and asked us to pick. Felt rushed and uncomfortable. Seat was great. Prefer having the screen on the seat in front of me instead of having to pull it up from the seat side. Lots of room for my carryon under the seat in front of me.
Did not get a vegetarian option in 1st class and the video was not working.
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
I had a guy behind me kneeing me in the back due to his limited leg room and the stewardess kindly relocated him. I was very grateful.
Flights were great. Food was great. More information about the requirements for plane transfer in Canada would have been helpful. I almost missed it.
Bad food. Not on time. Delayed almost 3 hr. Bad experience.
Your staff on the flight back to Calgary were very friendly and efficient .
The crew was rude especially to my young children. My 7 year old son sat next to the window and was drenched on take off. Later told it was condensation. Crew was not apologetic. My 8 year old asked several times for pretzels, which the crew said no to every time. This was a long and expensive flight. Do better west jet.
Delays happen but communication and care were very low on what ended up being a long day.
they forgot to load our luggage onto the plane and we were without it for half of our trip to Paris. Didn’t seem to have much interest in getting it to us expeditiously.
Flight was delayed four hours! No on board entertainment fir a four flight. Minimal food
Loved everything, especially during check in, very amazing people, they were so patient with me cos my bag was overweight. Loved their service. I’ll be using them again.
Had to buy headphones. Which is sad. I did not so I listened to podcasts and slept. Free beer is excellent a d those pretzels are great too. Overall I feel Air Canada slightly exceeds Westjet for overall experience. But still more can be done. Like allowing guests to view a movie for free.
Flight was cancelled due to problems with the aircraft . Not much else to add . Itinerary was changed from yeg to Yule direct . Fine .
Both my flights from Calgary to Montreal were pleasant. I should also mention my gratitude to the two ladies at YYC who helped with my check in and went out of their way to assist me.
Flt was Vanc to Toronto. You don’t serve food and child behind me kicking the seat. Otherwise good.
Both fights were delayed. Food could be better comparing to other international flights
Due to the approaching strike I have to admit Air Canada personnel showed empathy and compassion.Thank you for an enjoyable flight
I found the personal kind and caring. The Problem was not enough people to serve the the customers. The flow was restricted the crowd frustrated by the wait times. Air Canada seems to hire good people but they need backup in order to provide the service we pay for.
Lots of selection for entertainment. Fight was comfortable. However. The flight was delayed multiple times. And the delay caused us to miss an important mwwting.
The Montreal to Barcelona flight was cancelled half hour before boarding. We had to struggle for hours to find an alternative route through a very long route with 6 hours of transit time in Munich. It wasted almost one full day of our long awaited vacation. We are extremely disappointed.
Fly was cancel, change airline, fly was delay not get back to Mexico until this morning at 5am worse travel experience ever my luggage is lost, I quiet honestly requesting refund of my travel, not to mention have to spend more in food and Uber from the airport to my home was supposed to be a 12 hr day turn a nightmare.
