Only complaint is that the entertainment system wasn’t working on our seats and some others.
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
Routine and on time flight with pleasant stewards and decent food. Nice experience!
It was a long and boring flight with no entertainment and no meal only a drink and very bad bag of chips
The seats are getting smaller and smaller. Very uncomfortable trip. More than in other airlines
Check-in was a total disaster, almos a full hour in the line
My experience it was okay but have many thinks to be better. For example the food, the comfort.
For bus boarding, group 1 should have been sent on a separate bus ahead of the general boarding. It would have been nice.
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
We were not aware carry-on bags cost extra until we arrived at the airport so, we were charged $240.00 for two small carry- on bags! There was a substantial fee for drinks and snacks. No wifi, or other entertainment was available. Waiting areas were crowded and uncomfortable.
So so, you feel like you have to pay for everything each time
COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.
I paid over $200 for seat selection for these flights and I was still stuck on long international flights in seats that do not recline and do not have the head support cushion. At this point basically all airlines have those for all seats, and this really took me by surprise and made me not ever want to travel on Avianca. The Kayak agent who called me for the seat selection (Donovan) was courteous, but it seems the system for this doesn't work. I was offered seat selection, for the $200+, but without being able to see what I was selecting, with no guarantee where I'd be...and then I still ended up in terrible seats. On my way to, and especially after, a very intense business trip, the seat situation really soured my experience.
Be very careful of the initial low price because Avianca wil bill you for a carryon of $120 or a checked bag for $120. Also, be careful with connections because the customs entry process is slow and the connecting terminal is not close.
The connection time is too short to pass through customs and once you do clear customs the connecting flight is in another terminal that is not close.
Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin
I was surprised that they didn’t offer drinks at least even though it was an international flight.
Kiwi is the worst, I couldn’t flight for work, Kiwi kept 100% of my money (they didn’t even return the taxes) I will not buy with kiwi again
Charging for WATER on a SIX hour flight in repugnant. Enough said!
There was no entertainment but everyone just used their phones.
The app told us that carry on luggage was included but we were made to pay for it again at the check in counter, making it a very expensive flight. Not happy
I was charged 168 soles for kids stroller. We have travelled across the world and have never charged for the stroller. Horrific airlines and the staff was extremely rude. They wouldn’t let us board unless we pay the extra baggage cost. Never ever flying this airline and I would recommend the same for the others.
Avoid this airline. They are unprofessional. The captain left several passengers on ground due to covid restrictions which were never communicated. As a chilean, I am ashamed that this low level airline comes from my country. Remember this horrible brand and avoid it... Jetsmart
Cons: "The plane was cramped. It was difficult to fit even small, personal items under the seat, especially if you want to put your feet there, too."
Pros: "They rescheduled the flight to 12 hours prior and I wasn’t notified and showed up at airport and didn’t have a flight got stuck kiwi said they wouldn’t help me were so mean had to buy new flight wasting thousands of dollars"
Cons: "Everything"
Cons: "Several safety issues onboard: luggage put in unsafe places, seatbelt sign missing during landing, restroom doors flapping open during flight. No free water. No towels or toilet paper."
