I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
We had a nice flight. Boarding was easy, our seats were comfortable and the on board service was pleasant.
Service was great, boarding and exiting went smoothly, and the flight was very pleasant.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a not a great airport.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a hell hole of an airport. It is the new LaGuardia. Everything Cobbled together. Security gates closed. Terri directional signage
I used to fly SWA all the time. I know the crew has their little acts that are often fun, and entertaining. On this flight one of the crew was just not nice. Very surprising.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Forget beverage, they didn't even have water for half the passangers?
Can not wait for seating change to reduce the amount of pre boards - it’s disheartening the abuse. And then then deplaning
If your boarding Military, it should be with ore board, and with my spouse, so rude and stupid to not let us board together and before a group. All the other airlines clearly understand Military courtesy, this is why I Rarely fly SWA and Always fly Alaska
Our travels originated in Spokane to Portland, we left about 1/2 hour late, we had only 45 mins to catch the flight home. In mid flight the flight attend approached us saying that we are going to land after our plane home is going to start boarding. And not only my wife and I are on that plane, but 3 others. We ended up landing about 40 mins the plane started to board, they let us off the plane first, but when we got off the plane and started to go to the next gate, there was no one to guide us or aid us in how to get to the next gate! With that being said, the next gate was VERY, VERY far apart! We practically had to run to the next gate, which was at the end of the terminal. It was not like we took a different Airlines for both legs, but it was the same Airlines.
The flight was a disaster. It arrived 4.5 hours after the scheduled arrival time due to emergency refueling in Boise. We were with our 6 month old.
I needed a wheelchair due to a fall over Thanksgiving and everyone was incredible, especially the Alaska gate agents and crew.
The people were nice. I did not make my flight and they immediately gave me the next one out.
This is the first time I fly with Alaska and it was a great experience. No delays, friendly crew, arrived on time. It was just a two hour flight from Burbank to Portland.
You need another option on certain questions - ones that not applicable.
Boarding was made fun by the gate attendant. He announced very clearly each board group and had some funny descriptions of each group. He played with the children, acting like he couldn't see them. Just a very welcome boarding process. Once on the plane, mother nature took over and we were locked in for about 45 minutes standing by for take off on the runway. Every plane has the same issue. Once in the air, the flight crew took very good care of us. Lots of communication with smiles.
Alaska is always good. Happy polite employees, great airlines. I can’t say that about some of the others !
Flight was initially delayed 1 hour, but said come to gate at scheduled time in case plane shows early. Then the flight was delayed several times over for a total of 3.5 hrs for 1.5hr flight. The only compensation was $12 to get a water and some chips. Cant seem to fly anymore without some issue.
Airline boarding experience could definitely go better, though that's not limited to Alaska Air. Couldn't get logged in to the plane wi-fi.
It was terrible, if they ran flights on time it would make a big difference.
Delta seems to be improving in many areas, except they are super bad with the food available. Bring back normal food service on long flights.
I actually received a notification from kayak on email but not one by text from Delta when my departure gait changed and I almost missed my flight
New boarding doesn't make sense. Filling front first is slow.
Delta flight was great from the check in all the way to arrival. However, I had a very bad experience. I requested a wheelchair and the wheelchair employee that went to pick me up from the plane in Boston to bring me to the baggage claims told me I have to pay him. I was under the impression that it was a free service and I usually give tips but the person forced me to pay and since I said no because I was upset with his demand when my daughter walked in to pick me up he demanded payment from my daughter who paid him thinking maybe now it is a charged service.
Horrible. Grateful to be alive but spent 13 hours at airport only to return back to my familys house and flight changed to next day. They tried to fix a part on plane, had no back up plane and after 10 hours , reattempted the flight and it STILL wasn't fixed. We got a meal voucher and rescheduled flight but there should be some other compensation for the 15 hours spent in airport
The Pilot was one of the best I've had, very informative about turbulence and got us to our destination early
My seat was changed at the last minute and I was moved to the last row, right next to the bathroom despite selecting my seat well in advance. I was also made to check my carry on due to space but when I got on the plane there was significant empty overhead space. Picking up my carry on from the luggage carousel added time to my trip which had already been extended due to delay.
There was plenty of overhead room but half of the passengers were told they had to check their carryon bags. My partner and I checked in as early as possible and our seats were split across the aisle.
Flew first class so everything was great. But maybe because the flights were red eye, no meals were served, just chips. I flew Alaska Air 1st class at 9PM (2 hour flight) and they served beef short rib sliders!
It was good. Just that the seats could not be reclined. The people behind were not ready to let the chairs be reclined
Plane left & arrived early- 5 Crew great. Wi fi - paid for 2, only 1 worked - so so. Waste of $. Coolie was good
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
It was fine. The flight attendant appeared to be in a bad mood but everything was fine.
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
Excellent staff helping my 96 year old senior promptly with her oxygen needs
The crew and flight was amazing. I haven't flown United in years but plan to switch to you being my main airline
As usual, United scheduling is completely misleading. A 54-minute layover at O’Hare is too short to make a lot of connections, especially since the flight landed “on time” but had to wait on the taxiway 15 minutes for a gate to open up. Then it takes another 10 minutes to exit the plane before one can run to another concourse to catch a connecting flight.
Multiple maintenance delays and the missed and rebooked connection changed gates at least 6 times including one which had us walking 20 minutes to another terminal and then back again. Seated our family of three in different middle seats throughout the plane and then there was an empty seat next to me. Very long travel day which I would have never agreed to if I knew the itinerary would be changed at 5 am, 2 hours before takeoff.
It was as expected for such a short flight. No complaints
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
Packed commercial flight was as comfortable as can be expected
My seat was very worn. Otherwise I had an excellent flight
The flight encountered a delay exceeding 4 hours. The food voucher issued was valued at $12, insufficient to cover our meal expenses. Consequently, I was unable to take my medication, leading to a drop in blood sugar levels and exacerbating my anxiety.
Not too impressed with them to be honest. They had forgotten my gf meal, despite the fact that the app had notified me that it was sorted. Apparently there is a ‘glitch’ in the system, according to one of the stewardesses, and has been for a while. Also the legroom in economy is way too small (and I’m a slight person) and are very uncomfortable. An extra Internal flight I booked via the app, had not even given me the option to order a meal, so was unaware of that and left without food on a 9 hr. flight !! Don’t think I’ll use AA again after this.
The flight was uneventful. What was a problem was I was delayed getting home one entire day because the flight from Sacramento was delayed. That made getting to my connecting flight impossible. I had to stay another night at the hotel and incur that expense as a result.
VERY disappointed at the agent checking in my luggage. I know that the weight limit is 23 kg, a little over 50 pounds (50.71 pounds). Yet the agent kept repeating "50 pounds". So I said, the limit is 23 kg, and she had the audacity to say 'no, it is 22 kg!" Imagine my surprise. Was she ignorant or was she poorly trained? Not sure. The boarding process was pretty good. The speakers were loud enough so I still could hear them despite inconsiderate passengers continuing to speak while the announcements were going on. During the flight, the teenage girl sitting behind me kept pressing her feet to the back of my chair. I turned around several times, yet she did not get the hint. I did not make a fuss since I sense I had a bad streak that night with AA, so I just did the best I can to lean forward and not let that bother me.
Seats were very uncomfortable. I paid extra for a seat with more leg room, the seat was no different than a seat at the back of the plane. Flight attendant was rude.
