From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
The app is very bugy, did not work well. Other than that it was ok.
The flight was delayed an hour and it was not disclosed to the passengers until it was time to board. There was no in-flight WiFI available and such poor communication overall. Unfortunate that I was going to miss my connecting flight with poor communication on alternatives.
Broke the wheels of my luggage. Should be more gentle with other peoples belongings. Very upset about needing a new suitcase before Christmas.
orgiginal scheduled flight ( 2.5 hours connection) was cancelled, was given option to rebook between a 1-hour connection or a next day flight. Missed connection flight, and decided to book last minute with an other airline.
Short flight. Delayed because of ??. Had a water served . Staff was nice.
Crew members were helpful and responsive. However, the toilet in the only main cabin bathroom didn’t work properly.
Upgrading my seat online was a breeze, boarding was easy, and we had such great tail winds that we ended up getting in 20 minutes earlier than planned.
Flight was delayed because overhead bin didn’t close. The most insanely stupid thing I’ve ever heard.
Was flying out of a small airport so that I could avoid long lines. However, Alaska Airlines wanted me to check in two hours in advance. I was there fifty minutes ahead of time, but because I didn't check in the Alaska Air app deleted the trip all together. By the time I was able to speak with someone and get a new boarding pass twenty minutes had passed and they wouldn't let me board the flight. Poor communication through the app, gate agents were unhelpful, and overall felt like Alaska Airlines doesn't care whether they do a good job or not. Will avoid as much as possible. Southwest Air seems like a better airline.
It was terrible, if they ran flights on time it would make a big difference.
Delta seems to be improving in many areas, except they are super bad with the food available. Bring back normal food service on long flights.
I actually received a notification from kayak on email but not one by text from Delta when my departure gait changed and I almost missed my flight
New boarding doesn't make sense. Filling front first is slow.
Delta flight was great from the check in all the way to arrival. However, I had a very bad experience. I requested a wheelchair and the wheelchair employee that went to pick me up from the plane in Boston to bring me to the baggage claims told me I have to pay him. I was under the impression that it was a free service and I usually give tips but the person forced me to pay and since I said no because I was upset with his demand when my daughter walked in to pick me up he demanded payment from my daughter who paid him thinking maybe now it is a charged service.
Horrible. Grateful to be alive but spent 13 hours at airport only to return back to my familys house and flight changed to next day. They tried to fix a part on plane, had no back up plane and after 10 hours , reattempted the flight and it STILL wasn't fixed. We got a meal voucher and rescheduled flight but there should be some other compensation for the 15 hours spent in airport
My seat was changed at the last minute and I was moved to the last row, right next to the bathroom despite selecting my seat well in advance. I was also made to check my carry on due to space but when I got on the plane there was significant empty overhead space. Picking up my carry on from the luggage carousel added time to my trip which had already been extended due to delay.
Among the poorest flights I’ve had with Delta in a while. Entertainment system failed completely on a 7.5 hr flight. Crew seemed distracted and not the normal friendly crew. Flight overbooked it seemed… very crowded.
There was plenty of overhead room but half of the passengers were told they had to check their carryon bags. My partner and I checked in as early as possible and our seats were split across the aisle.
Flew first class so everything was great. But maybe because the flights were red eye, no meals were served, just chips. I flew Alaska Air 1st class at 9PM (2 hour flight) and they served beef short rib sliders!
