I didn’t like anything, being platinum pro get you absolutely nowhere and does not increase the customer service treatment whatsoever anymore. My flight was canceled and they put me on a flight eight hours later that would’ve got me back in the middle of the night. They could’ve easily move me up to an hour Prior on an earlier flight. My second flight was unreasonable to take, the third flight was also canceled due to mechanical issues like the first flight. I don’t know what’s going on with American, but they are falling apart, after seven flight changes I finally got home, Unreasonable.
Everything was on time, we arrived early, everything worked well.
Almost everything was outstanding. First, we boarded on time and the flight crew did a great job getting everyone seated. Then the pilots took their time and care to make sure the plane was full de-iced three times as there was a bad ice storm a few hours earlier. The plane ride was smooth and comfortable and even the economy seats had decent room and comfort. Flight Attendant Lisa went above and beyond to make sure I was comfortable - she is outstanding. The only thing wrong with the flight, and it is something which needs to be addressed, is that the gate to gate time was over 6.5 hours and not one meal was served. The only thing offered to eat were two small cookies for a transcontinental flight - unacceptable. Charge me more but give me a meal for a long flight. Thankfully Lisa found something for me.
Terrible. Extremely expensive. Monitor wasn’t working the whole flight 11 hrs and American didn’t offer anything. Change of seats, wifi etc. I’m expecting q compensation from the airline
It was okay. I opted to pay for an upgrade to an exit row, but this might’ve been the worst exit row experience I’ve ever had. - The fold out table was janky and didn’t fold out properly. - The seats felt squished together as I was the aisle seat in the group of three, but the guy in the middle felt like he was constantly leaning on me. - Everyone who walked by brushed up against me, or knocked my entertainment screen, to include the food and drink carts. Didn’t get one apology or excuse me. - The community flight tracker screen was right in front of me and was sooooooo bright I could barely catch any sleep on my 13hr flight from Seoul to DFW. Not the best experience at all…
Excellent customer service at check in at Austin flight to DFW and excellent customer service from Karren in terminal B at DFW.
Everything was ok except that we had to de-ice the plane which took about 20 mins. I realize this is a safety issue, but it caused us to miss a connection in Charlotte by 15 mins which meant a four hour layover. I think the thing that bothered me was American Airlines knew we were only 15 mins late, so couldn’t they have waited for us? There were about 10 of us that had to take alternate planes. I remember recently waiting 15 to 20 mins for passengers connecting with flights we were on. Just wondering why they couldn’t do the same for ours.
American switched my flight to a 5 hour layover then cancelled my whole reservation with no notice and refused refund. Won’t fly with them again.
3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it
Another American flight delay. Gate staff was gratuitously abusive of anyone expressing frustration. This will be my last American Airlines flight
Purchased a business class ticket and got a economy seat with center seat blocked they call it business. 3100usd ticket on a flight where economy costs 500usd The biggest scam insult have had on a regular airline. Avianca should be in the low cost category and kicked out of Star Alliance. I want the difference to be credited. Ets see what Avianca does. No reply so far. Avianca = low cost airline. Beware
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
Excellent flight and one of the smoothest landing I’ve ever experienced
There isn't much space in-between seats and even water needs to be paid for during the flight.
We were not aware carry-on bags cost extra until we arrived at the airport so, we were charged $240.00 for two small carry- on bags! There was a substantial fee for drinks and snacks. No wifi, or other entertainment was available. Waiting areas were crowded and uncomfortable.
So so, you feel like you have to pay for everything each time
I paid over $200 for seat selection for these flights and I was still stuck on long international flights in seats that do not recline and do not have the head support cushion. At this point basically all airlines have those for all seats, and this really took me by surprise and made me not ever want to travel on Avianca. The Kayak agent who called me for the seat selection (Donovan) was courteous, but it seems the system for this doesn't work. I was offered seat selection, for the $200+, but without being able to see what I was selecting, with no guarantee where I'd be...and then I still ended up in terrible seats. On my way to, and especially after, a very intense business trip, the seat situation really soured my experience.
The connection time is too short to pass through customs and once you do clear customs the connecting flight is in another terminal that is not close.
Boarding, crew and food. Seats are too small Love Avianca
Worst airline , charge for everything even for water, seat space is very bad
