Very terrible/ never will I fly this airline again. Poor service in the plane. They cancelled a flight without booking another. All the way around it was too awful.
Attentive and kind staff. Decent boarding for wheelchair bound partner, off boarding is a little lengthy due to waiting for everyone to deplane before aisle chair can arrive. Not sure if there’s a better option.
No healthy food choices. There was no in flight entertainment .
Despite several unexpected stops and delays due to health conditions of the passengers, the flight was smooth and comfortable. The pilots and flight attendants did a great job of controlling a hectic situation and still being attentive to the customers.
Several delays without clear communication on timing. Very late beverage service during the flight.
There was plenty if room for my carry-on in above-seat bins, but they made me gate-check it on both flights!
The plane was dirty, the seats were tiny, wasnt my favorite airline tbh
good, no complaints but nothing to rave about. It was fine
I was disheartened that AlaskaAir would not accept my service dog and not only was I not able to have him on my lap for my anxiety but they charged $100 and made me keep him in a carrier - zippered up so not even his head was exposed. This is a disservice to people with disabilities and will never fly with this airline again.
For first class, it just was not very comfortable and the food was mediocre. Staff was fine.
Everything could and should be better. We are paying for, it's not a favor, it's a service and should involve quality, responsibility and respect.
WiFi didn’t work most of the time. The usb chargers would work only occasionally for 5 mins and wouldn’t charge after that. Had to keep trying repeatedly at each of the seats in the row.
We departed and landed early which was a nice surprise. The boarding process was slow.
Same experience as the flight from Norfolk to Atlanta where people are boarded in zones that don't make sense. People behind you on the plane will get on before you and they take the luggage space on your row.
Delta flights recently are always delayed AND at jfk tney get the gates further away (need To walk 20’ to get to them/all the way at the end of the terminal). Not sure whats happening but price doesnt match experience!
Was forced to check in my small carry on, even though I informed the crew it has very fragile items inside
Flight was suspended mid air for over 1 hour and it was late
The flight was great as well as the airline staff
Comfort seating was on the tight side. Maybe it was a smaller plane(?)
Very convenient considering that is a non-stop flight, but the Aeromexico still has old model planes, so the entertainment was very poor and the space for carry-on luggage was very limited.
I'm a United 1K member and have ben for 10 years. The gate agent had no control over the boarding process and had us passengers queued for hours as delays were announced. On the plane, the overhead air nozzle was broken so col over was powering through on me and the passenger next to me. Not a great experience for a million miler on United. Feel free to contact me. Josh Smigel - DM426089
These airplanes should be illegal. The seats are two tight, it is a safety issue. Wheelchair support was ridiculously slow. We almost missed our flight.
This flight is a quick way to get to Chicago, but a bit expensive.
The flight to Houston the agents were not very helpful
The rear seat on the second leg should be illegal. There’s no way you should make somebody sit that close to the washroom. Very awkward.
Lounges are packed and very poor, food is really bad, for business class in an airline is well below expectations
It was a more comfortable seat don't get stuck in middle, makes for uncomfortable situation
I had a good time. However, I paid for the wifi and it was in and out the whole flight.
Flight delayed. Connecting to night flight was stressful but made it. Jusr in time. Ran.88Flight was fine.
It isvvery small flight. No leg room . No space to put my personal item at feet.
It was cancelled at the last moment and the customer services seemed unnoticed to this change and hanged me off the phone the first time I called.
Staff especially Alan Hernandez was a great help with arrangements for my partner and me sit together. This made the trip do much more enjoyable. Thanks so much.
One of the flight was delayed an hour. We then boarded a new flight. We were told to unboard after some other time. To wait for the next flight for another hour. I paid for a short flight that turned in to half a day of travel.
No entertainment, charging, nor wifi on board but I napped for basically the entire time so it was alright. Was allowed to switch seats because the flight was not full but everyone was assigned to the back. Comfortable seats and we got moved to the emergency exit so the extra room was nice.
Painless trip. Only downside: No entertainment system (which we know with Viva & Volaris) and very small seat space. I'm petite and felt squizzed. I'm not sure how most overweight passengers do.
I was charge $90 for my bag more then the fight crazy!! And the plain hit a couple of birds on the take off bird strikes we returned back and had to change planes bad customer service everyone has an attitude problem!!! Bad experience!!!
The bad thing is they didnt send me the deatils about how much alowed bagage ehight 1 carryon or cheacking bag Also they just send in spanishlanfuage i couldnt understand emails
The boarding process was ridiculous. The boarded groups into a walkway just before the aerobridge (about 20 mins late), whilst we watch the crew stroll casually onto the plane, running late. And then they made us line up on then aerobridge with no aircon for 10 minutes before we boarded. Staff are just as ghetto as the customers. Wouldn’t fly again
They closed the gate over 25 minutes before departure and I didn’t get to board.
No empathy for my situation, arriving at the check-in counter 5 minutes after the deadline to deposit baggage due to a very delayed incoming intercontinental flight. The attendant simply stared past my shoulder and picked up the microphone to announce a "reminder that all passengers must arrive at least one hour before the flight" before speaking to the passenger behind me. I understand that there are rules above deadlines but at least show some damn empathy. It was Christmas morning and I'd been travelling for 20 hours for goodness sake!
The flights were on time, the ground crew and on board crews were kind and efficient. The free snacks for Premium+ were good, similar to US First Class snacks. The plane were clean and bright! Complaints? The seats were worn and the seat-back pockets were missing. Overall, I'll book again with Volaris. Ignore the negative social media posts, understand what your fare includes, buy the add ons you need. We had no problems with our personal items and carryons.
Overall a good red eye. Crew chatted very loudly the whole time making it difficult to sleep.
It’s a 2 1/2 hour flight so good and comfort was not my real concern. Safety, easy, fast was what I was looking for. The crews were great, plane was clean, boarding from CBX was fantastic! Definitely traveling this way again.
The money you save flying volaris is not worth it
Is was a good short flight with some turbulence! I would fly Volaris again.
We had boarding passes for the next flight but we could not catch the flight in the small airport just because volaris closed the boarding at the counters an hour before for which we had to sepnd almost 3+ hours to catch next flight. There are hardly anyone who can speak english, but thank God, we have found an young man who could not only speak English but helped us book for the next flight. The air crafts are noisy and scary sometimes to hear that squeeking noises during the take off and during the flight. They do not even offer a cup of coffee for free in flight. The prices are super high and the services are zero. That’s pretty much for this airlines in summary.
Unfortunately it was not a good flight got canceled had to be at the airport all night long to get a different flight to another airport my first flight with Volaris was very bad. Poor services
The boarding , and it would be nice if they would let us know head of time about flight changes
The fly was 2 hours delayed and the plane was old and dirty. A very umcorfotable flight, which I won't recomend to anyone
The flight was delayed by two hours. I had paid for extended leg room. Due to the delay, the plane was different and I didn't end up having extended leg room. I finally was able to reach Volaris on Whats App and they gave me an airline credit. I wanted a refund to the credit card since I hardly ever fly Volaris. Other than that, it was a very comfortable flight.