Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Coach seating is debilitating, neither my husband or I can walk the following day
Extremely dosappoontined and frustrated. Refused entry to lounge in Detroit despite having Delta AMEX Reserve linked in MyDelta phone app as revommended and also having proof of account. No pillows were available for overnight flight to AMS and breakfast was not served in Delta Comfort.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
The airplanes were so old and out-dated it was terrifying to fly on them.
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
Like all flights, the seats are small and not comfortable. My first leg was delayed but delta rebooked 2nd leg so my arrival at final destination was only 2 hours later than original flight.
Love delta but the delays and long waits for updates was just too much this time.
Flight was 3 hours late so only had an OK experience
The boarding experience was good; $20 for wifi per flight is uncompetitive compared to Delta, Southwest, and others, and puts American lower on my list given similar pricing.
Great experience. Flight boarded easily. Departed early. Smooth flight. Great arrival in DC--almost no taxing! Almost direct to gate from runway. Crew was terrific. Same cookies and beverages in main cabin. I did not use the entertainment system on this flight.
Delays on all NY flights. There was no communication on why but they didn’t say it was weather. Other carriers were not delayed.
The flights were terribly delayed and then cancelled which forced us booking another night at the hotel. Very poor management from American Airlines
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
I flew out of Reagan National. My flight was delayed, delayed, delayed, and then canceled ...THREE TIMES over TWO DAYS. Staff were seemingly not empowered to provide information on why the flights were screwed up. A real nightmare.
They cancelled our flight without warning OR a refund. Never doing business with American Airlines again! This is the second AA booked trip in a row that we've had challenges with.
Crew was late. Baggage was late. 2hs inside the plane waiting fro de-icing and traffic. A 3:30hs flight ended up being almost 6hs inside the airplane.
Flight delayed on both ends - have a gate ready at DCA, don't make us sit for 30min after being late to take off as well.
The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.
Flight was on time It was a good flight overall
Check in at dtw was understaffed and chaotic. Flight itself was smooth. Airplane seats seemed newly upholstered and comfortable, flight attendants attentive.
The plane flew smoothly and the crew was polite and kind. We loved our flight!
Your crew is a representation of your Standards and Values. The crew from Seattle to LAX, was very disappointing. The crew was more interested in hanging out at the lobby area. Talking, laughing loudly and eating all the snacks. They did not do regular rounds to see if customers needed anything. This was a huge disappointment. I will no longer be flying with your airlines moving forward.
The senior flight attendant was engaging, funny and made everyone feel at ease. She is an asset to your team.
All was ok until my last flight, when I was stopped while boarding and they insisted they take my carry on bag and check it and charged me $99 to do so. This was my 4th flight and the carryon did not change, so I was shocked when they made me check it and proceeded to demand $99 to check it. I was furious. This airline advertises as cheap flights but they will attempt to charge extra for bags, seats, oxygen, whatever else they can find and no extras, you don’t even get water.
Terrible-extreme delay with very little communication, plane was overfull, luggage was returned on baggage claim in filthy condition.
Needs legroom for tall people. Needs to offer a glass of water.
Nothing I liked. Seats uncomfortable child behind kicking my seat entire flight. Delayed. Couldn't get free glass of water
It was smooth. It’ll always be annoying that nothing is included in the booking (seats and bags particularly).
