Flight was delayed 2.5 hours - a big deal on an overnight when you plan to sleep.
Flight was delayed 2.5 hours - a big deal on an overnight when you plan to sleep.
Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the room where it was being kept.
The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
More storage space and leg room, but all-in-all a wonderful experience.
Seats in economy were VERY tight for such a long flight. Food was pretty good, flight attendants were fine, it was just pretty uncomfortable.
It was terrible because the flight was delayed for 3 hours.
The food needs to be improved, up to the standard of the people and the accommodation.
San José (undefined)Costa Rica
Johannesburg (JNB)South Africa