Crew was great. Helpful, friendly, sense of humor. 👍🏽 Seat was really uncomfortable -- too concave ( why make them like that???) but worst, This is the first flight I've ever been on in my life where the seat did not have the option to recline!!! Whaaaat??? I was so sleepy but never was able to get comfortable enough to actually sleep. I forget which model of a plane it was exactly, but it was a 737 of some type.
We had tried to change our seats in the app multiple times before check-in but the flight was seemingly full. When we boarded, there were several empty seats available that my husband and I were offered to take by one crew member only to be told by two others that those rows were reserved for the crew members’ bags.
Staff was super friendly, everything was awesome! The flight was so smooth!
the departure time was changed several times. At the end we were late 2 hours and 15 min. It was a poor experience
Smooth boarding, smooth flight. Crew was good. I can't believe 5 hours went by so quickly!
Well, the flight hasn’t taken off yet… it will be 2 hours late by the time the t does…
I had never flown Alaska before. Years ago I flew constantly. Flying these days is not a glamorous experience. It’s not that easy to get inexpensive direct flights either. Not glamorous but reasonably priced and comfortable. I appreciated the inflight WiFi (for messaging only but that’s ok, I like to read on flights). I didn’t check the inflight entertainment, see above. I was lucky on the AUS => SFO flight—they needed volunteers to check bags at the gate. That bumped me up a level in status so they let me move to an empty exit row. The return flight I was assigned a seat in one. Very nice. As pleasant a trip as possible these days.
Ground crew at SFO checking didn’t print my boarding passes for my second leg … creating a full mess at LAX So the desk asked for my passports, and was able to check in my luggage up to the final stop, they never realized that our journey was made up 2 legs.
no entertainment which was ok with us. Great crew, great ascent, rockier landing, empty air lane so very comfortable. fun pilot
I feel that for the price that I paid, I should’ve received zone one boarding. Said I was zone two. And even though I paid for an upgraded seat, I was lucky to get a space for my carry-on baggage. So I think the value wasn’t there.
The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
Flight diverted but info was really poor, ev3n with airport staff. The cats desi was a km away ,
We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.
Credit to the check-in staff for offering no-charge to check our carryon. We had 2 checked suitcases already, and it was easier instead of at the gate.
Was a short flight, not good or bad. Extremely cramped and I'm only 6feet 1inches. 295lbs.
Your staff on the flight back to Calgary were very friendly and efficient .
Trip was uneventful which is good. Boarding took a long time due to many disabled/elderly requiring assistance which again is fine. Landing and take off were excellent. Food and entertainment were as expected, bring your own if you have preferences otherwise you get what you get.
Average at best. Typical of WestJet these days. Crew far from friendly.
The flight attendants could have been mote professional, talking about other people's life choices loudly and rudely. Delay to board which seems more and more standard with westjet.
The premium did not live up to expectations. The seats were tight and looked like there was no more room at the rear of the plane for seating then at the front of the plane. Instructions were not provided for entertainment. It was difficult to get the app. The app is not user-friendly. It requires too many inputs by the consumer to get to the correct page.
Problem with operation of on board entertainment computer. Failed about 1 /2 hour into the flight. Rebooting failed to restore.
Hated charging my devices. The location of the outlet was inconvenient. And no USB connection. So outdated.
Everything but the actual plan was good. I would expect a 5hr flight would have at least chargers for mobile devices. Especially considering since the airplane had no screens for entertainment either. Seats were tighter than usual too.
I hadn’t noticed that I was on the budget carrier so I suppose it’s my fault. But that’s a long flight to have no entertainment and few food options,. Only one drink service offered during the entire flight.
The mid flight snack could have been more substantial than tiny bag of pretzels.
I booked through Kayak for the first time. Unfortunately I was charged in US dollars. Only after booking did I see the tiny American flag on your website. There should have been a larger icon with a notice that I am in Kayak’s US site. I am Canadian, am flying in Canada and was disappointed that Kayak did not recognize this.
Flight took off little late and landed back at YVR after an hour without informing a reason to the passengers. Also, second time also got late but an hour to take off. Therefore, I had to change my plans during due to delay in landing to SFO roughly about 6 to 7 hours.
Air Can strike caused us to have to buy another ticket. Then at the end, it was wasted monye, because strike did not happen.
Our flight AC 567 was delayed by almost 6 hrs due to mechanical falure
Lines at gate boarding is messy. It spills into traffic which causes other travelers to snake around the boarding passengers. Need better traffic control.
