Broke the wheels of my luggage. Should be more gentle with other peoples belongings. Very upset about needing a new suitcase before Christmas.
orgiginal scheduled flight ( 2.5 hours connection) was cancelled, was given option to rebook between a 1-hour connection or a next day flight. Missed connection flight, and decided to book last minute with an other airline.
Crew members were helpful and responsive. However, the toilet in the only main cabin bathroom didn’t work properly.
The ground crew were helpful, although it was unclear when the ETA would be so we had to wait for quite some time before being notified of when we will board. Our seats were also changed, and there were also duplicated seat numbers which cost an issue when we boarded. When this issue came up, the flight crew was even Snarky towards us that we did not check our seat number when it was already reassigned. There were no apologies from the flight crew at all, and it was very disappointing.
Check in Agent at SFO was indifferent, didn’t say hello , didn’t place priority Tag . We were Travelling First Class. No foodas it’s a short flight. Still you could have offered some thing better than Biscuits/ Popcorn. They announced that luggage will arrive in 20 minutes after we reach the gate. First Piece came 35 + Minutes after I walked out of the Plane
Damaged my luggage. Insisted to check in my small luggage now it’s scratched and dented.
I flew from San Francisco to Honolulu on Alaska Airlines codeshare with Hawaiian Airlines, with a Hawaiian Airlines plane and crew. The flight was well organized, including boarding and deboarding. The crew was professional. Unfortunately, the charging ports at my seat and the seat next to me were broken. The Hawaiian airline terminal was a pleasant surprise compared to the rest of Honolulu airport.
No entertainment and one bag of pretzel/beverage at the beginning of a 5 plus hour flight.
The hosts were excellent !!! We had the BEST time. The pilot was great. Super great. Nicccce landing. Cheers. See YA’LL again sooooon.
My seat was broken and there was tape over the light/call buttons...but overall things were smooth
It was good. Just that the seats could not be reclined. The people behind were not ready to let the chairs be reclined
Checkin was painful and slow! Lady didn’t seem to know what was going on and couldn’t explain the delay. Seemed ahe couldnt see the computer scree and we couldn’t hear her talk through her mask.
Plane left & arrived early- 5 Crew great. Wi fi - paid for 2, only 1 worked - so so. Waste of $. Coolie was good
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
Waited for our plane from HNL so we didn't miss connection. AMAZING Service for that, then really clean plane. Nice airline attendants.
Excellent staff helping my 96 year old senior promptly with her oxygen needs
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
I’m still missing my bags. I’m soo frustrated
Baggage check in was very slow. No sign that the check in was TAP until the station opened. Understaffed and overworked team.
Great pilot, textbook landing in madeira. Everything else, from booking to checkin, plane quality, seat amenities, crew engagement, and overall experience were significantly below standard. I WOULD NOT FLY TAP IF THERE IS ANY OTHER OPTION.
Great overall experience with TAP - would not hesitate to recommend for your next trip to or from Portugal
Flight delayed by >1 hour. Long boarding involving riding a shuttle to the plane.
Correct meal and overall flight went well. 204€ for an extra luggage is simply exaggerated
Crew woke me up to see if I wanted food - NEVER want food on a 12 hour flight more than I want to sleep. Sleep was not easy, as a child screamed and threw fits 70%of the flight. That same child kicked my seat most of the flight. BUT, despite the child and a poor boarding effort, the rest was solid. The crew worked hard otherwise - just don’t wake me up IF I actually get to sleep.
Not much to like. Check-in and bag drop procedures are a crowded, disorganized and confusing mess. Agents were grumpy and unhelpful, somehow expecting passengers to automatically know and understand the airline's procedures. Boarding was chaotic and included a stand-up, sardine-packed bus ride to a stairway pushed up to the aircraft out on the tarmac. Passengers were left waiting in the bus for a lengthy period on both ends. Flight departure and arrival were delayed by passengers scrambling to find space for bags in the overhead storage. Many passengers not in compliance with carry-on rules. Everything you could hate about flying in this ride.
We had seats 1 D and 1E which is right to the front as there were no other seats available. It is right up at the galley and toilet. Whole flight was very noisy and busy and we didnt get a good flight or rest the entire flight. Its was a pretty costly Business class fare that felt like Economy class experience.
The entertainment was exception as were the accommodations. The food was inedible. They ran out of food by the time they got to me and I was only offered a mushroom pasta which I do not eat. The crew had his luggage over my compartment and open/closed it every 10 min preventing me from resting. Overall, a very bad experience.
I have flown with many airlines. My first time was several years ago. Now I remember why I avoided them for so long. Lufthanza is the only airline who has ever raised a size/weight issue with my modest standard size carry on. I had to repack three times to meet their carry-on weight criteria. (Apparently the rules of physics apply differently on Lufthansa flight than on other airlines.) In the meantime their staff was quite rude, repeating meaningless phrases like "Rules are Rules." And ignoring the additional fact that weight is also weight, whether it is in found in your carry on or in your suitcase. They eventually acknowledged that customer service and satisfaction is, for them, a low priority. Never choosing Lufthansa again.
The flight was so FULL That I had to keep BOTH my carry on AND my personal items ON my lap while I was sitting there for 10 hours Because the airline put ALL the other stuff into MY overhead cabin Most uncomfortable 10 hours of any flight I
I requested a wheelchair for they haven’t got it, they are old and don’t speech english
I have ordered Hindu or Indian vegetarian food, to my surprise they did not find any such request. All I ate during the flight was 2 pieces of bread. The airline hostess was completely rude and racist. She promised one apple and I asked he four hours of promise and she denied saying am not nice to her. Europeans seems to be having racism issues with Indians. I will officially launch complaint with Indian and USA governments They made to starve, I recently got open heart surgery and I am diabetic patient
Service was okay. Food was okay. I selected a window seat in the 36th row and someone took it upon themself to change it to an aisle seat in the very last row!!!
I am not sure I like the new Discover line of Lufthansa. I have been flying from us to Italy for the past 30 years and always favored Lufthansa ove other Companies because of cleanliness, service, food, beverage. When compared white other airlines Lufthansa was always considered one of the best. I can't say that anymore. I fly Lufthansa only because I consider the line MCO to FRA timely convenient for my schedule but always look for alternatives when before I was considering other routes only if the price was in question.
Crew and service was excellent. My seat was super small and cramped! No leg room
Good but entertainment system was not easy and very buggy
Flight was cancelled and I got rebooked with anther airline. Also had booked a direct flight and got a layover.
Very nice. Crew was excellent and our seats had great legroom which we paid extra for so I highly recommend this option when flying internationally.
One of the stewardess was really rude to a customer right near me. I ordered water and was given sparkling water which kind of surprised me as I've always been given still water but I didn't say anything. The lady after me ordered water as well and when she saw it was sparking water, she stopped the stewardess who then said very curtly "You could have told me sooner." Whoa...that was rude! Later this same customer had some liquid spilled on her as the same stewardess handed a drink to the person sitting next to her. I know it wasn't intentional, but it was rather strange. It was very hard to navigate how to get through the Frankfurt airport to our connecting flight. No one told us you'd have to go through security again so it was rather confusing as we didn't have a boarding pass. Luckily we were able to get necessary papers and get to our flight. Sadly, my luggage did not make it out of Frankfurt though.
Quick easy flight, checked my bag and was told to pick it up in LAX but my bag stayed in Frankfurt. I am tracking it with an air tag. I filed a complaint with Alaska Airlines at my last stop in SJC.
For context: 10 hour flight FRA-YVR. Newer A330 Neo plane. Crew were amazing - friendly and efficient. The plane is newer with great overhead space. My main issue is that the Premium Econ cabin is inferior compared with other airlines. Cute amenity kit (a plus). Food was fine, though I’d like to see more wine selection beyond 1 red and 1 white. But, seats aren’t as comfortable, and all Prem Econ and Econ passengers share only 4 washrooms. Washrooms in business are off limits. In addition, Condor charges for seat selection in Prem Econ. Ridiculous on a $1500 one-way ticket. Prem Econ configuration is 2, 4 and 2, and Condor put me and my partner into 2 middle seats in the group of 4 seats, meaning we’d have a single person to our left and to our right. Again, ridiculous. A kind airport agent was able to give us 2 seats in first (and exit) row of Prem Econ but these had no footrests. I wouldn’t rush back to Premium Economy on Condor.
The crew was friendly, but the comfort of the plane and the food definitely had room for improvement.
The cabin staff was very friendly and attentive. The plane was modern and fairly quiet in flight. The video screens are large and of high quality, and I liked that the documentary movie "Anselm" was available for watching.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
Because of luggage I had to upgrade to premium economy , which was worth it!
Every thing was fine. The food was lack luster especially after leaving from Italy.
Very good except for the screaming 5 year old that was allowed to yell and scream whenever he wanted too! The mom obviously had no concept of “inside voices”!
I will never fly thru Frankfurt again I read it was bad changing plane but in my case complete nightmare
