The staff was marvelous. The entertainment options were terrible, old or 2nd rate movies. I was unable to entertain myself for 18 hours-it made it seem even longer. Note: I thought about upgrading but your information about what was included was unclear. Are the seats bigger? Are there current moves? What kind of food do you get? Would the upgrade compare to Delta? Just saying the upgrade is better didn’t convince me and I regret not flying Delta.
It was a good flight. I would highly recommend it to family and friends.
The employees were professional and efficient. I consider myself a traveler but have trouble with the international fare served on airplanes. I admit Americans buy their food in the supermarket and we typically don’t eat the ligaments and cartilage. I know that is whiny but as I age, I dislike it more. At least things weren’t covered in cheese. The desserts are terrible! My neighbor didn’t eat her bread so I asked if I could have it. First time for everything but had been traveling a total of 27 hours and was hungry.
The night flight was only 2/3 full, which is always a plus. Room to stretch out for sleeping. Gracious stewardesses, attentive, and slim/attractive (which is rare these days). Good food, and curtesy wine.with meals. Comfortable seats and decent leg room (economy class)
Plane is new and I was upgraded to first class so all was great.
Only one Hindi movie from LAvto Taipei and same movie from Taipei to Singapore Really horrible and we call it entertainment???
Food was ok. Could have been better. Entertainment was limited, especially for kids.
The flight from Taipei to LAX was the first time we encountered rudeness from the crew. From the gate agents to the in flight crew. We had received such wonderful service going to Bali and on our Bali to Taipei flight that it shocked us when the gate agent was rude and then the rudeness continued on the flight to LAX.
Overall great experience. All four members of my family were seated together without paying extra to reserve seats. Everything was on time. Food was great and healthy. Media entertainment was good. Rock music could be added as a listening choice. No issue with baggages. Flight attendants were friendly and helpful. I would recommend EVA to friends and family.
I was expecting that movie selection and food would have been better. Everything else was great.
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.
Not many selections for entertainment. Bulk head seats are no longer available with out fee at the counter. That’s pretty lame.
I would have liked to know how to order a special meal (for medical purposes) before the flight.
The flight who provided services on my row had some not-nice attitude and not smiling at all.
Very good , the weather was terrible, but i admired the professionality and politeness and care from the crew, and the excellent contition of the plane
My flight to Los Angeles was canceled Had to book another flight and you charged me extra $500 Very bad experience
Comfort was left wanting due to such a long flight, made the wife and I wish we could upgrade the seats to Business class or First Class, but did not have that option. Food was good but had very limited options and I have a dietary restriction which was difficult for the staff to accommodate since everything provided came with cheese on it. (Cheese could potentially kill me) Did not have an option to inform the staff until we were already in the air about the restriction and was not provided another option before flight departed.
The seats were more narrow than at other lines. Food was mediocre (economy class)
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
The crew and their service was top notch, but the plane itself seemed to be on the older side and worn out. Also, the food could’ve been better. 9 out of 10.
Service excellent would chose Singapore airlines as my first choice
The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.
My groups frequent flyer star allianceUnited airline miles was not accepted. The Singapore premium economy bag had to be requested, it was very lacking- no toothbrush. I paid more than double than economy but could only use the bathrooms sharing with economy which was hardly available and had to wait in line. Is the 2X $ worth it just for a larger seat???? It is questionable. Seats were not that comfortable. My husband’s seat had white stains on it- had to wipe it down. Our headphones did not have covers on it. Food- way too much.
Excellent- a lot of food Disappointed with the premium economy pouch- did not have toothbrush and tooth paste or socks. Other airlines provide them
My daughter and I had a pleasant trip to Singapore. Reliable and on time.
A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.
Overall good experience, convenient Changi Airport, even the layover was long.
Food was hood for airline food with good poftion and variety in meals. Frequency of beverage service was very low and amount of soda with meals was inadequate.
bad… no veg food was provided eventhough i pre ordered special meal
Excellent service provided the flight crew. Food and drinks were very good.
Meal options for vegetarians can be provided… Nothing was offered for me for dinner.. crew just said no vegetarian option available and did even bother to provide any alternatives or something to eat.
Cathay has a great reputation, though it's baseline economy seating is nothing to write home about (and SE Asia flight passengers sometime lack 'routine stateside' etiquette). On the other hand, food was great, flight attendants were nice, and price was very good~
I was really impressed with the experience it was my first trip overseas. Nice staff
Not enough food for everyone. . Always run out of food when we ask
I was amazed at how clean Cathay Pacific planes were compared to our US domestic airlines. Everything was great all but the food service I was just okay with. Shorter flights with other airlines usually provided more meals and snacks that I have been on. Almost a 16 hour flight just two meals and no snacks with Cathay Pacific. Even ran out of what I wanted for one of them. Other than that top notch!
My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.
The crews were smiling all the time with soft tunes when they spoke; the food was excellent. Thank you!
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
Excellent staff helping my 96 year old senior promptly with her oxygen needs
Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.
Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.
The pairing of personal Bluetooth headset did not work, provided headset did not work, then the screen locked and therefore no in-flight entertainment was available.
Our flight was delayed several times. It left 9 hours after scheduling. We had to sleep in the airport.
This flight was 2.5 hours delayed due to crew issues. This meant that we arrived after 2 AM. Very very inconvenient and we were not really kept well informed.
United is today and old, the planes, the staff, the business processes. Yet they expect premium prices for a less than average flight experience. I should have remembered to stay away from them and will remember to stay away from them in the future since I'm traveling a lot again. In a nutshell, they suck eggs.
The entertainment wasn’t playing in the app or online.
