Good check in process Poor information on payments at Lima airport
On board crew was very good. Crew was friendly, snacks were good, especially the chips. Seats seemed a bit cramped. Boarding seemed unorganized, as we were instructed to get to the gate an hour early and then just stood around until boarding.
Latam wouldn’t tell me how much checked luggage would until I was at the airport and they charged me the highest price possible. Besides that, it was okay.
We were not allowed to carry a bottle of water onto the 8 hour flight.
Comfort in exit seat was excellent. FLight crew and flight were excellent. However exit seat tray table was broken so could not use it. Entertainment monitor did not work at all despite attempts to reset it.
LATAM’s crews are fine, but God help you if you need any customer service. Their app and website never work, with error after error. Trying to solve anything over the phone is painful, and lastly, the boarding pass LATAM gave me to board the flight with Delta was invalid and I had to purchase an emergency one-way ticket at the last minute to get home.
We traveled with two young children, and it was not possible for our family to be seated together. No one offered help or assistance to organize seating so we could sit with our kids. In the end, we managed to find two seats in Economy so I could at least sit with one of them, even though I had originally paid for Comfort+. In summary, I had to downgrade my seat just to be able to sit with one of my children, which was very disappointing
Good flight, boarding ok and crew very nice. Flight was not full so I was able to be very comfortable. Blanket and pillow provided with was good as it was very cold during the flight . Food was very good(small snack sandwich and an excellent piece of orange cake). Overall good flight, no complaints.
Wish the seats were a little more comfortable.. it was a 6 hrs nonstop trip. But the crew was courteous and w a smile
The assistance we received and the flight itself was wonderful. We will fly with LATAM airlines again, in the future.
First of all, could be Kyak's fault he we couldn't for days check in on line via Kayak or Jet Smart. We can't get the app either. Luckily on LATAM I managed to get the WiFi and contact Jet smart via what's app. This was horrendous and the person was unhelpful to start with. But we explained and she managed to check us in as if she didn't we wouldn't have got on the flight as would've been too late to check in. At the gate they were checking everyone's bag for size. My bag was 1 cm over and they tried to charge me $255 soles to carry it on but was 225 to put it in the hold. We had to pay to put both bags in the hold adding £100 to the cost of the flight. We had to carry the bags as the jet smart sight doesn't allow us to add bags which would've cost us £13 each so £26 on booking instead of £100. Staff at the gate were rude to us and other passengers. I'm sure they were on commission to get money off passengers for the bags. The lady flight attendant was pleasant but over ruled buy this jumped up young guy when I asked if my partner could sit beside me. The plane was 1/3 full. Then he was rude most of the flight. Avoid jet smart at all costs! Worrying thing is we have a return journey with these shower of.... We have been on their site the past two days trying to add bags but site won't do anything. I think this is on purpose to get more money out of passengers. As I said avoid at all costs.
Terrible website. Does not work most of the time I tired using it to check in. Had to have someone from another country help me check in. Their customer service is the worst.
The crew was polite, the Captain specially was cool! But the onboard service was nonexistent: No entertainment, no food, no reclining seats. I know it is a low cost, but the cost of the ticket was not so low for just the transport service.
Was a good flight, no delays and good customer service.
Customer service is horrible. Our flight was at 9pm and we were at check in counter by 7pm. The crew strolls in at 7.30 without even an apology. We were suppose to get our boarding passes online but the website was not working at expected and the staff kept arguing with us saying that is not possible.
There was no entertainment but everyone just used their phones.
The app told us that carry on luggage was included but we were made to pay for it again at the check in counter, making it a very expensive flight. Not happy
I was charged 168 soles for kids stroller. We have travelled across the world and have never charged for the stroller. Horrific airlines and the staff was extremely rude. They wouldn’t let us board unless we pay the extra baggage cost. Never ever flying this airline and I would recommend the same for the others.
Avoid this airline. They are unprofessional. The captain left several passengers on ground due to covid restrictions which were never communicated. As a chilean, I am ashamed that this low level airline comes from my country. Remember this horrible brand and avoid it... Jetsmart