Like - Staff was GREAT. Friendly, efficient, kind. Dislike - nothing at all I'll be flying Alaska again in a couple of weeks - long distance.
It would have been best to have a direct flight from Reno to Seattle.
Nice to have direct flights and the service on Alaska is always pleasant and makes the flight comfortable.
No food, did not use entertainment - you need additional options for questions like that.
You need another option on certain questions - ones that not applicable.
I'm not sure what you mean by entertainment. Was I supposed to have entertainment? Also, why are announcements deafeningly loud? And sudden? Maybe a little chime warning could come on first so you can be ready instead of suddenly blasting your ears. Costs nothing, adds class. And then one at the end so you know it's safe to uncover your ears. Some announcers are pretty random and you just don't know if they are going to add an extra announcement blast after you think it's finally over. It's basically an acoustic assault.
Have the plane with our connecting flight arrive on time so there was no need to rebook
Seats were tight, was happy flight was on time and there were no delays.
I missed my flight and they were. Wry helpful in getting me on another flight. Would fly with them again
Boarding was made fun by the gate attendant. He announced very clearly each board group and had some funny descriptions of each group. He played with the children, acting like he couldn't see them. Just a very welcome boarding process. Once on the plane, mother nature took over and we were locked in for about 45 minutes standing by for take off on the runway. Every plane has the same issue. Once in the air, the flight crew took very good care of us. Lots of communication with smiles.
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
The flight attendants were unhelpful. It was a packed flight, and usually a flight attendant would help find a spot in the bin for your carry on or shift things around. Neither made any effort to do so. Also, I had to then check my bag. I was told it would be on the carousel in YYZ, but it came up on the jetway. So lucky I saw others standing around for their bags. I would have walked straight past this and on to the carousel. They could have at least told me that they had given me wrong information. Very unsatisfactory.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
They canceled our flight and left us stranded to figure it out
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Plane still had screens for watching movies. Good selection too.
