I liked the crew member who gave flight instructions on "in case of a problem:. The seats are so small that only a young teenager could sit in middle seat.
Great experience flying Southwest. The crew was really kind and helpful, and very friendly with our toddler.
Very good. Sad to learn Southwest is going start to charge for bags
Our flight was diverted from being a non-stop to getting within 150 miles and requiring another plane. We heard 4 or 5 different versions from SW as to why we had to stop, then wait for a replacement plane. Five hour delay, weather did not come up as a single excuse.... communication was not clear and well explained. No one really took charge!
My flight to Chicago left and landed early. My return flight left two minutes late and arrived 2 minutes late. My seat selections were ideal! There were no snacks going to Chicago and no snacks on the return trip. There are no charging outlets on board.
WiFi on the flight was not working. Thus, entertainment options were limited.
Great flight staff. Ease of boarding. Overall, very uneventful and easy trip.
Plane late from DC to Austin 30 minutes. Crew made up much of the time enroute to San Diego.
Gate agents were informative and friendly… flight attendants were as well. Had a fun time chatting about their legacy AirTran experiences as a former fan of the airline that Southwest acquired.
Flight was awfully bumpy and landing was a bit jolting. I was in the restroom when snacks and drinks were served and was not asked if i wanted any. I had to ask for water finally.
We kept being told that the flight was full and that all overhead compartments were full and therefore had to check in our hand luggage. We were some of the last people to board and noticed that there was still sufficient space in the overhead compartments. We were obliged to check in hand luggage when there was space and so had to wait at luggage retrieval which took a while to then noticed damage to our luggage - not a great experience!
The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.
What, first class and not even a cup of coffee before landing at 5 am in First Class? Really?
I paid for what I got which was cheap, I brought my own entertainment. I knew what to expect, so I could be prepared. If you’re flying economy, check in early like me. I have no problems with my flight, was on time, staff were friendly, and overall good experience.
Customer service in first class does not exist on American Airlines
Flight was delayed due to a steering issue with plane. The delay caused me to miss the connecting flight. The delay caused me to spend an extra 21 hours in airports and flights to get to my destination. The plane issue obviously should have been found and fixed before we even boarded. Ridiculous.
Had to go get beer myself from attendants in the back of the aircraft
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
It was exactly what I expected, actually arriving sooner than scheduled.
Spacious business class lie flat sear. 2 hour delay leaving LHR led to a misconnection in Phoenix. I was place on a much later flight but that would mean a 6 hour lay over - more than half the time it took to fly the 5000+ plus miles from London, That second flight was only an hour! The staff in London said they could do nothing which led to uncertainty through the long haul flight. Thr agents in Phoenix were very responsive put me on a 5 PM flight to SAN but that flight was delayed so we took off around 6. There is little storage for personal items in the pod. There was no vegetarian meals left so flight attnedant did her best to cobble a meal from snacks. All in all I was disappointed in the AA experience.
