The Flight was delayed in 2,5 hours. 1 hour inside the airplane then we passangers were not allowed to receive food as the local regulariam determines (for delays bigger than 2 hours)
Four handbag storages were damaged and sealed, limiting the space to store our things in the plane.
It was fine. no food or entertainment , but was only a 40 minute flight.
Paper boarding passes needed, so you need to add the time at the kiosk or desk to get them at the airport
The sits were very hard and after an overnight flight my back was hurting. The food was very bad and poor quality, I was very hungry but I could not eat the food, I tried but the it was so bad , I don’t think my dog would have eaten it either. No kidding?!!! The Crew was lovely, the bathrooms were spacious and the entertainment was good. When I arrived in Madrid I was given the incorrect instructions by the woman who was at the desk for connecting flights information for LATAM airlines. Due to this I missed my flight and my luggage was lost. Consequently I had 3 passport checks and security checks in and out of Spain!!! The terminal T4 and terminal T4S are a different thing And they are very far apart. My flight was scheduled to exit at T4S and they send me to T4, I went to T4 they send me back to T4S and I had yo take a train and check in and out this time I was exhausted and wanted to cry. Eventually a crew member of LATAM felt compassion for me and saw my predicament, she said I had no time to go back to terminal T4 again so she rescheduled the flight. My baggage was lost and I had to go to try to find it at midnight. It was a real nightmare. Just thinking about it makes me angry. This Airport in Madrid is not easy to navigate, so please give people some real assistance and assurance. I SHOULD have not missed my flight There was plenty of time. It was miss information of people who don’t care, don’t read and don’t listen and unfortunately that is their job. Not happy at all
It was a long and boring flight with no entertainment and no meal only a drink and very bad bag of chips
The crew was super friendly and respectful, they made me feel well all the fly , thanks delta
No food optional ( they offer just pasta, no second option, the soda without carbonation, I asked for snacks and they said give a minute, I never got it) I believe they (crew) don't care about it (people)
The seats are getting smaller and smaller. Very uncomfortable trip. More than in other airlines
Check-in was a total disaster, almos a full hour in the line
The flight from CLE to JFK was fantasti! Pilots and cre were informative and accommodating.
The flight was very smooth, crew were fantastic but food was lacking.
The best thing about AA is that the onboard entertainment allows me to watch on my iPad. This was not working. USB ports were not working and the flight attendant said they often don’t work. The flight attendants, one in particular, were uncaring. I was very disappointed.
I liked the onboard entertainment that allowed me to watch on my iPad.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
No explanation of why there was no snack and drink service (unless requested) when there was service in the other direction.
The First class experience was really good!! Customer service was excellent.
Easy trip, left on time. Very impressed. Great pilot who talked to us
Service was excellent with the staff they all did an fantastic job well done 👏. But the entertainment with the wifi service was very bad couldn't login to read or watch a movie. An also I couldn't get any rest because there was some ppl making noise talking along with kids was misbehaving. Also I prefer person u there head phone while using there devices . But it was a very smooth flight. Thanks you all 😀😀
While the airline gas made a significant improvement in terms of service, the following could bolster the level of service event more: 1) distribute the headphones before takeoff 2) be more mindful when driving the cart during meal time by not smashing it to the armrests of the isleside seats 3) be more mindful not pushing the arm and/or shoulder of passengers that are seated while passing the isle when having wider hips
