Portland reservationist required me to check bag… tho always been ok as carryon before this experience. She didn’t ask my name or destination, seat number; only looked at boarding pass. She then sent my bag to wrong destination: Idaho Falls instead of Bzn, Mt. I spent 1 hr in Bzn trying to get this straightened out and locating where my bag might be? The Bozeman customer service was great and figured out the error that occurred in Seattle. They were wonderful, filed a claim and located my bag. They also offered me compensation for my problem which was helpful. Missed my meds last nite and following morning. Hope this will be resolved later today. 🙁
I was able to upgrade easily on the way home to first class. No problems with luggage. Efficient time management getting us to our destination on time
Absolutely fine. No problems. I have mobility issues and they were perfectly addressed.
Wonderful! The Alaska call center representative was really helpful. I accidently made a mistake of picking a flight option for another day. She was extremely helpful. My daughter had a nose bleed during the flight - the crew helped with an ice pack. I wish they had checked afterwards.
Arrive on time cause the TSA can be quite the project. Besides that your trip will be awesome.
Overall flight was very very good. It was on time, plane was clean, staff was great, free WiFi was wonderful, especially for my young boys and did not have to wait tiling at baggage claim. The free snacks could have been better for children under 10, They did not like the biscuits/cookies and the pretzels were stale.
We were delayed over an hour because of fog at the destination--not Alaska's fault, but it still made the experience a little frustrating on the day before Thanksgiving.
On time boarding, plenty of overhead baggage space even for Group F, on time departure / arrival.
The airline was great. What was annoying as hell were the inaccurate emails from KAYAK telling me the boarding gate changed and the date of my flight was 1 day later then the actual flight 😡
No food, did not use entertainment - you need additional options for questions like that.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The seats are uncomfortable, feels like a small seat pad on plywood.
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
I notice that every time I fly delta or any American carrier, the staff seem tired, overworked, and not at the service level I’m accustomed to in Asia. They frequently crash into my arm when coming down the aisle. Food is shoved at my face with no greeting or verbal cue. The food portions seemed much smaller than usual and didn’t see much wine or beverage options. This is comfort plus? The plane was old and tired. The bathroom was dripping with mineral stains after a long lack of cleaning. The power socket did not work, although the USB output did. I really wonder why I’m flying Delta, I think it’s time to switch to ANA.
The flight was great. The crew were a little terse about the size of my bag. It fit fine.
Screen didn’t play movies, do I was pretty boated the entire flight.
It was very cold because the air conditioner was on high power, and my son got sick.
Delta crushed it. Flight attendant in first was attentive and just never stopped. Honestly one of the best domestic flights I’ve been on.
