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If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.

Only one side of the heafphone jack work. Crew was friendly and helpful.

Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.

They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.

Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.

Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).

the fight attendants were great and i appreciated that they had season 1 of The Wire from HBO as a viewing option

AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.

Got on the plane and then needed to deboard the plane because they didn’t have any pilots?

The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.

Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.

Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.

There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.

I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.

Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.

Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.

Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting

The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good

It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.

Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.

Everything was good, flight was smooth and on time Like service

Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.

Aircraft was new. Food so so, especially vegetarian was very disappointing.

Very courteous staff. Abnoxious passenger in front of me who reclined her seat all the way without warning and without considering the person behind her. My flight ORD-WAW was so much more pleasant because of the courtesy of the passenger in front of me.

LOT told me on my first flight that I had missed boarding my second flight and told us to go to a service desk to reschedule. We then were told our flight was still boarding and that we had to run through the Warsaw airport to catch it which is just a long long runway airport. The workers at the airport were not helpful at all and you have to go through two passport checkpoints. I have asthma and was almost dead when I got on the plane and no one helped or gave us water or even acknowledged us. The flight was fine - the crew members are not friendly so it’s a very functional flight at best. Also my bag didn’t make it to my final destination.

Great service . Everyone is so polite and ready to help. I always was using Lufthansa but from now on I will use LOT. Thank you for your service.

Once again very friendly helpful staff A short flight but not only on time actually a bit early

I would like to be able to choose the seat before the flight without paying extra money. Family members should not to be separated from each other.

One of the best experiences ever. Thank you to the crew.

Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.

Our flights were severely delayed, then canceled and we had to fly out next day with no sleep accommodation help. This led to our baggage being lost and the service reps after baggage couldn’t be bothered to help. They kept sending us to different counters when we were at the right counter to begin with. The only saving grace was the angel woman supervisor with blond hair who helped us put in a missing baggage claim.

The boarding system was all bogus - employees at the boarding gate were not sound like proffesional or may be possibly rational

I got an email in the morning of the flight 1/7, from Kayak, that I was rebooked from UA 906 to LH 430. Nobody at Lufthansa ot United knew about this. I went to both counters. at the airport. Also, Cheap Flights, who I booked the ticket through, did not know. I ended up staying on the United flight. But this was very disturbing, since I got a very late notice that I was rebooked to an earlier flight, I hurried to the airport to find out after a lot of inquiring that this was a mistake. Not a good Kayak experience.

Eet late informed about delay of more rhan four houts

After living in Europe for five years and flying with Lufthansa and KLM airlines, I’ve realized that United Airlines is now a budget carrier. The flight attendant are not friendly. The seats are not comfortable. And everything comes at a cost. I will be flying with KLM and Skyteam like Delta to the US going forward no doubt. United Airlines is not what it once was:

My schedule flight was rebooking and changed to Chicago, then I did not used the flight from Dulles to Savannah

Happy and nice crew and the atmosphere is very easy and calm. I got a wonderful travel with UA this time

Terrible experience. Should be a short simple flight from San Francisco to Palm Springs. Disgusting insult that United Air doesn’t have a cabin crew ready to receive a plane that’s already an hour plus late in departure. Lots of misinformation along the way from cockpit and crew. Definitely unimpressed with both union and management.

Seat cushioning, and having at least 1 checked bag free, I dont understand why international flight would not include a checked bag.

If I book through Lufthansa, I expect to fly on Lufthansa, not discover. Food was bad, plane was delayed. Will not be flying Lufthansa again.

They did not provide free WiFi, It could be purchased for, I think, around $25, This seemed excessive.

Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional

Reliable, great value, but not outstanding in any aspect. This is similar to the experience you get in most international carriers like Etihad or Delta.

Flight got diverted because of an emergency and the crew were fantastic and probably saved that passenger’s life. While in emergency landing some measures could have been taken to prevent additional delays. In general not great experience with BA. I used to fly BA years ago all the time, very disappointed by the whole experience, seats were tight, bathrooms tight.

Business class area too small and chair and equipment not comfortable .

Lost my luggage in London Was double charged for luggage

Boarding could have been better organized. The one member of staff disappeared for a while so boarding by group relied on honesty.

I never made this flight but the staff helped to get me rebooked (see previous review)

No land services during boarding, specially while moving from terminal to another

Even the carry-ons were not allowed and upon getting down, we had the wait for the longest time for the baggage to put on the jet aisle. We had a short connection which British Airways kept changing and made out entire experience poor. I would never fly BA again.