Check-in at 4:30 am in the morning was very quick and efficient.
Every single flight with them either cancel or delay for stupid shift. They are full of excuses.
After checking in online i called United to make sure I have special food ordered ( kosher option). Representative I spoke with on the phone with assured me that special meal was ordered. On the plane, during meal service I was informed that there is no note about it and no kosher meal was ordered for me. Flight attendant said she will check if maybe was a mix up and meal is somewhere. But never came back with any update. So entire flight with no food...
Ground staff were excellent They helped to re book when our flight was canceled
First flight was delayed taking off and delayed getting to gate when we landed. Therefore made the connection time very stressful. barely made it to the connecting flight. We were forced to check our carry on luggage. Then you lost one of pieces of luggage when we got to Detroit.
I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket
Smoothly flight, pleasant flight attendants. I wish there were better food choices.
A three (3) hour flight should have meal service in First Class, not just potato chips!
Flight was on time, crew were excellent. For some reason our originally selected seats were changed. We had to re-choose our seats when we checked in online and options were limited. One of our two checked bags we placed on the wrong carousel. It was only be shear luck that I saw it. That cost us 20 minutes of wasted time. So much for the “priority” tags. They are meaningless, and have been ever since they were implemented. I wish you would do the save some money and stop using them.
Some of the issues with my UA flight to a connecting flight: United said the SF to Frankfurt flight was getting late making us miss 10:50 flight and could only put us on a flight that left at 4:15 PM from biz to coach. then they canceled the ticket on the connecting flight. I didn’t have a seat, etc., etc., and over an hour dealing with UNITED blaming Lufthansa and Lufthansa pointing to UNITED. The flight itself was fine (food sucked) and we landed in time that I could’ve made the 1050 flight. but the LH gate agent said I couldn’t get on because United issued the ticket and only they could change tix back. Gave up and wasted the next five hours plus of our vacation and ended up being totally wiped out by the time we reached the hotel.
No land services during boarding, specially while moving from terminal to another
My flight was late. We stayed in aircraft one hour 😩
Flight delay and can’t much help passenger do the change connecting flight.
Even the carry-ons were not allowed and upon getting down, we had the wait for the longest time for the baggage to put on the jet aisle. We had a short connection which British Airways kept changing and made out entire experience poor. I would never fly BA again.
5 days later I have not yet received my luggage so terrible and unacceptable
Easy and quick check in, clean and nice seats. Overall excellent experience.
The seats in airbus from LA to London are uncomfortable. They are too narrow. I am a slim person but felt cramped. The way the seats are laid out really hinders privacy. You are forced to look at the person next to you which is awkward, Also the entertainment on the same leg was limited. The crew was excellent and attentive and the food was decent. The seats on London to Delhi leg were way better. The crew again was very attentive and polite.
Great job notifying of 30 minute delay in departure. Fabulous job making up for the time and arriving as scheduled. Air travel is just no fun anymore with the extreme overcrowding, and someone needs to come up with an innovative plan for loading and unloading passengers (load all window seats first, middle seats second, aisle seats last?). Great job getting the luggage on the carousel in record time!
Although it was an overnight flight, the crew could’ve have made more refreshment passes.
All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .
