Food is terrible. Flight is outdated and seats are not comfy.
Check-in at 4:30 am in the morning was very quick and efficient.
Every single flight with them either cancel or delay for stupid shift. They are full of excuses.
After checking in online i called United to make sure I have special food ordered ( kosher option). Representative I spoke with on the phone with assured me that special meal was ordered. On the plane, during meal service I was informed that there is no note about it and no kosher meal was ordered for me. Flight attendant said she will check if maybe was a mix up and meal is somewhere. But never came back with any update. So entire flight with no food...
Ground staff were excellent They helped to re book when our flight was canceled
First flight was delayed taking off and delayed getting to gate when we landed. Therefore made the connection time very stressful. barely made it to the connecting flight. We were forced to check our carry on luggage. Then you lost one of pieces of luggage when we got to Detroit.
I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket
Smoothly flight, pleasant flight attendants. I wish there were better food choices.
A three (3) hour flight should have meal service in First Class, not just potato chips!
Flight was on time, crew were excellent. For some reason our originally selected seats were changed. We had to re-choose our seats when we checked in online and options were limited. One of our two checked bags we placed on the wrong carousel. It was only be shear luck that I saw it. That cost us 20 minutes of wasted time. So much for the “priority” tags. They are meaningless, and have been ever since they were implemented. I wish you would do the save some money and stop using them.
Very poor. Our special services attendant gave us incorrect information. I also was mishandled at landing. There was no wheelchair waiting. I fell deboarding the plane. Appalling!
I had a very unpleasant encounter with one man from customer service: he was extremely rude and miserable. And his condition was reflected on his decision to send me to the worst airport hotel and get an awful flight connection. My hotel shuttle had never arrived and I had to book another hotel. People served by other representatives got a much better treatment and deal.
The flight left a bit late, but arrived close to time expected…With the flight being close to full the crew did well serving drinks to all in a very timely fashion. The flight was a pleasure…
They didn't have any gluten-free snacks, oddly, which I require...or any flavored soda water or decaf tea options, which seems to be standard.
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.
Very confining seats side to side. Not wide enough for any comfort.
For coast to coast travel the A321 and even the NEO, even in first class will never be excellent. That would take a B787 or 777 to accomplish.
Service not nearly as good as Qatar airways flights used to be on service from PHL to DOH.
The one gate agent was very abrupt and rude. Not a good look for American for the day
They couldn't do through check-in for us. They took 2 hours to issue just one leg of the boarding pass. They had no idea to handle the case of passengers who travels to USA via Dublin airport. we had tough time time Dublin airport as boarding pass for the US flight was not pre-issued. Hope Aer Lingus will learn to handle such cases which they couldn't learn in in the past 50 years of the service.
There was a very drunk and disruptive passenger who was on the plane, right behind me. He was already drunk before boarding but was still let on the plane. He kept kicking and hitting the back of my chair the entire flight. It was an early morning flight and had zero rest on that leg
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
Both flights late. Almost missed connecting flight and flight staff not willing to help expedite us off the plane.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.
Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.
Amenity kits were never handed out. There was zero friendliness and assistance by crew. Food was uneatable. One drink was offered and no wine, with dinner or before or after. Cocktails and beverages were not encouraged and when I asked for water, none was given. Poorest, most cramped business class flight I’ve ever been on.
Everything went really well. Snacks could be better and there was no tea/coffee service after dinner. Crew was helpful and friendly.
Both flights were delayed and we missed our connection. Our second flight was delayed 3 times. I have always had great service and never any problems with my flights on Lufthansa. My last two flights were, unfortunately, awful. I fly quite often to Germany and have had better luck with United than Lufthansa.
Lufthansa charged me $280 to take skiiis when in the US the boot bag and skiis are one check-in bag. This was not advertised and a real shock at the airport. They only took the boot bag as a check-in item. The seats have been squeezed together like any economy airline and legroom is not as good as it used to be. Otherwise, the flight was fine and staff was helpful for making my connection.
On board Entertainment and crew services were absolutely trash! Neither me, nor any of my 40 family/friends members are flying Lufthansa again!
This is my second time to fly this year with Lufthansa and both times they dropped the ball. My ticket was very cheap and l would not be honest if l said that l had some high expectations for that price. Fly delay 6 hours. Screen in fey seats around me didn’t work. Food for dinner was ok but breakfast was so poor. We had connection in Frankfurt for Vienna. Because of delay they gave us fly with 30 min layover time. We got to Vienna but our baggage was late of course. Long story short it took us almost 24 hours to get to the final destination. Very bad experience
Professional crew and staff, very organized boarding and on time flights, baggage handling. Indian vegetarian meals were good, though could improve by offering Indian bread (naan/paratha/roti) as well. Very helpful pre flight emails with details of onboard experience 👍 Above average selection of movies. Consider offering more movies with subtitles and ratings indicators (e.g., IMDB scores).
Seats were extremely hard and uncomfortable. as well as very narrow even though I paid an extra $230 for upgraded preferred seats. Very disappointed in the downtrend of Lufthansa and United Airlines.
Excellent staff and flight experience. Would rather that I had upgraded to Premium Economy for extra space, but I will know to do it next time.
I have flown with many airlines. My first time was several years ago. Now I remember why I avoided them for so long. Lufthanza is the only airline who has ever raised a size/weight issue with my modest standard size carry on. I had to repack three times to meet their carry-on weight criteria. (Apparently the rules of physics apply differently on Lufthansa flight than on other airlines.) In the meantime their staff was quite rude, repeating meaningless phrases like "Rules are Rules." And ignoring the additional fact that weight is also weight, whether it is in found in your carry on or in your suitcase. They eventually acknowledged that customer service and satisfaction is, for them, a low priority. Never choosing Lufthansa again.
The flight was so FULL That I had to keep BOTH my carry on AND my personal items ON my lap while I was sitting there for 10 hours Because the airline put ALL the other stuff into MY overhead cabin Most uncomfortable 10 hours of any flight I
They took my carry on and checked it in. Staff in general at Heathrow are not friendly or helpful
The crew were professional and friendly. It was the most uncomfortable international flight I've ever flown. Crammed in passengers. No overhead space to put my bag. No leg room and unable to recline seat due to seats too close together so it upset passenger behind me! Upgrade price to get 2 inches of more space unreasonable.
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Food was average. Better headphones seats were average at best.
Good flight. Not a lot of legroom, but it was fine for a short flight.
Nice flight. Legroom was good. Food was good. Staff was friendly and helpful. Plane was modern and clean. Seats and headrests were comfortable. Entertainment system was good and modern, with a bright LCD screen and many appealing choices.
I have something to say about the flight I took from London to Gothenburg, after my flight from Austin to London. I fly a lot and have done so for decades. I first flew to Scandinavia in 1973. My former wife is Norwegian. The main thing was the experience at the Gothenburg airport. Three flights from Britain arrived around the same time. So there were huge lines at immigration since Brits are no longer a part of the EU. After over an hour in line, I finally gave my passport to the immigrations man. You’d have thought I was an Afghan. I just barely got into Sweden. I had to answer all kinds of blunt questions. I had to show all kinds of onward tickets, addresses of places I’d be staying and it was pretty daunting. Perhaps it has to do with the situation with Russia. British Air might have done something to prepare people that things have changed a lot and they’d better be ready to run the gauntlet when trying to get into the country here. Thanks for listening and taking this into consideration. Sincerely, a senior citizen of the USA
No land services during boarding, specially while moving from terminal to another
My flight was late. We stayed in aircraft one hour 😩
