The take off and landing were smooth as was the flight. The service was great. Bathroom was clean. Thank you
Our travels originated in Spokane to Portland, we left about 1/2 hour late, we had only 45 mins to catch the flight home. In mid flight the flight attend approached us saying that we are going to land after our plane home is going to start boarding. And not only my wife and I are on that plane, but 3 others. We ended up landing about 40 mins the plane started to board, they let us off the plane first, but when we got off the plane and started to go to the next gate, there was no one to guide us or aid us in how to get to the next gate! With that being said, the next gate was VERY, VERY far apart! We practically had to run to the next gate, which was at the end of the terminal. It was not like we took a different Airlines for both legs, but it was the same Airlines.
The plane was delayed for over an hour because of a family who didn't speak English, and didn't understand what was asked of them. While I understand the delay, I thought it was unfair to keep us all waiting for over an hour to get to our destination and a better approach should've been exercised.
Finally get a snack n drinks! Just like the good ole days!
The website said ear phones were provided in first class. They were not. But a lot of programs had captions
I didn’t make it because Alaska schedule my flight too tight, I had to run to the other side of the airport, and no one helped me get off the plane early or held the plane for me… so I missed it and it was Alaskas bad, not mine
The flight took off two hours late and involved a gate and plane change. It might have better if they had announced a problem from the beginning, not when we were boarding. Annoying, but better to be safe.
Talk about boarding with ALOHA. The attendants at the counter and the flight crew were so cheerful and happy, it was good to go home with that little bit of friendly aloha I seem to not get on other flights. I have not flown Hawaiian Airlines for quite some time, but this was better than most of my flights back to the islands. I loved the comfortable seats, the updated videos that were so culturally integrated with necessary information. For example, how many times do you have to watch a flight attendant give the same ol spiel on how to use your seat buckle. Instead their modern video of actual flight attendants on a beach talking about how you should you operate your buckle. Or how about the kane dancing hula in the loi'i patches and talking about where the exits are on the plane. It was fantastic and entertaining. I also liked the fact that I was offered a breakfast sandwich that was quite tasty. Nowadays you have to spend $10 on anything inflight and it just gets so ridiculous with prices it was nice not to have to pay for a snack. I also liked the fact that for a nice sugar rush, Honolulu Cookie Company cookies were given. How is that for advertising? Love, love, and loved it even more. As a local I sure felt the spirit of Aloha on this trip coming home and I would never say no to flying Hawaiian Airlines again.
My experience was great! The crew is great always happy and friendly :) thank you Alaska!!
We were delayed over an hour because of fog at the destination--not Alaska's fault, but it still made the experience a little frustrating on the day before Thanksgiving.
I was with one of the last zones to board. It was kind of annoying to finally get called to board and my whole section was already on the plane. Clearly they boarded with previous zones. So by the time I got on board, there were no spaces for my luggage above my head. I had to put my luggage 4+ rows behind me, which meant that I had to wait even longer to get off the plane, since I had to wait for those rows to clear the aisle before I could retrieve my luggage and exit the plane. This also held up the plane cleaners, as they couldn't service my row until I cleared it, so they were all standing there waiting for me, while I'm standing there waiting for the other passengers to clear the aisle. Anyways, I wasn't in a rush this time, so I just waited, but I could see that being a problem in the future. Now, I could have checked my luggage, of course, but coincidentally, a friend of mine on the same flight got their luggage damaged (wheel completely knocked off) and was told by the Baggage Attendant in the airport that Delta doesn't "cover wheel damage" on luggage. This was disappointing to hear. I'm glad I didn't check mine through. If it were my luggage, I'd be highly frustrated to hear that. It makes me not want to check my luggage in the future.
The dear was very limited in space. I could put my water bottle in seat basket. Also, there was no inflight entertainment in the delta app?
Typically I give delta excellent reviews. Our flight was delayed 2hrs, I was one of the fortunate ones who were able to get to my connecting flight. Also, annoying that on the connecting flight boarding personnel make me put away a small bag into my carryon. It small enough to put in back pocket seat, why hold me and the line up to just push it into my carryon.
Everything was great. Great service, excellent communication, and early arrival
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Bottom seat cushion is almost non existent. Very uncomfortable seat.
Coach seating is debilitating, neither my husband or I can walk the following day
It was NOT pleasant. Started from checking our luggage to the last time getting off the plane. The crew was not friendly, the food was horrible and the seats were too close to each other that I got a bruise on my knee.
Late departure due to large number of wheel chair patrons. Used to having a box of snacks to select from in comfort plus. The flight attendant just rattled off what was available and asked us to pick. Felt rushed and uncomfortable. Seat was great. Prefer having the screen on the seat in front of me instead of having to pull it up from the seat side. Lots of room for my carryon under the seat in front of me.
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
