The young man who was our flight attendant in first class was lazy and did not do his job well at all. Never offered drinks upon boarding - actually I take that back... said "are you okay with water" as if I do not want to get you anything else, only passed the snacks around once, got my drink order wrong and then never offered a second round of drinks. He was the worst I have ever seen on Delta and we fly a lot.
Flight left early and arrived early. the whole trip was excellent.
Newer plane, relatively easy boarding, not a full flight and was told that we could not be moved up because of weight and balance issues. Otherwise, a very good experience.
Everything was great. Great service, excellent communication, and early arrival
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Good and consistent Printer in lounge did not work for me :(
Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
It’s was good. There’s so much room for improvement though. Since the plane was small, there was no entertainment but for years now, the most jarring aspect of travel is the lack of tasty snacks.
Same as before being upgraded to business class made it perfect
The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.
AA can't control the weather. But the airplane was hot and stuffy while stuck on the runway with a broken entertainment system.
The flight was just perfect! We left a few minutes early, had a smooth flight and fortunately had landed before the terrible accident that took off from North Philadelphia airport shortly thereafter.
We got upgraded for this flight. But the particular bright spot was the flight attendant in our cabin. She was attentive but not intrusive. She interacted in a personal way with each passenger and gave a great service. Thank you!
Didnt realize i had bought a seat that couldnt recline. Not horrible as it was very short flight.
very bare bones flight no entertainment screen, download shows prior to boarding to watch on phone or tablet.
I never have a good experience with American and this was no different. The airplane was INCREDIBLY hot. Like unbearably so. Everyone was fanning themselves with pamphlets and sweating. When someone asked the flight attendant to turn down the temperature they were told there was nothing the crew could do. Once we pushed back from the gate we then had to wait an hour to take off and the communication from the crew was not good. People were getting up this whole time and a man was even in the bathroom when we took off. Once we landed at our destination we waited another 30 minutes at the gate to deplane with, again, no communication from the crew as to what was going on.
I had a horrible experience from the time I dropped off my bags until the time I landed. The staff taking the bags at the check-in counter prior to security, forced me to check my baby stroller, even though it weighed less than 20 pounds. their excuse was that the wheels were too big. I have never had an issue gate checking this exact same stroller in the past either on American or on any other airline. when I asked for the agent to show me the rule about the size of the wheels on strollers, they told me to look it up on the AA website. I did so, and did not find any indication that wheel size was a problem for gate checking strollers. The only limitation would be the weight of the stroller which mine was below. I was left with a one-year-old child and all of my carry-on luggage, diaper bag, and the like to walk around the airport without the assistance of a stroller and had the same issue when I exited the plane and had to go all the way to baggage claim without a stroller. In addition, while on the airplane, I was told I can only get one bag of cookies as a snack, even though I was with a child. Apparently my child and I were supposed to share a cookie. While this latter issue is a minor one, it is just another example of the absolutely horrible customer service that American Airlines provides. In addition, the 737 aircraft that I was on was extremely hot and the air vents above the seat were so far away from the aisle and middle seats that it was comical. I could barely reach the air vent to adjust it. I had to ask the person in the window seat to do it for me. The whole experience was just a nightmare.
Ok. Got us there safely and a bit early. Need food available on this long flight. Almost 3 hours.
Boarding was a disaster one person checking in 200 people took 25 min to check in zone 1&2.
Boarding could be improved, no need to wait after a previous group is completed
Delayed in Fort Lauderdale 3 hours , gave us $15 coupon for meals at 20:50, when most of the restuarant closed at 21:00.
Very good ! I would recommande it to my friend and family
I was not even asked if I want some water. Joke. Steward gave me a biscuit cover in chocolate and did not even look at me.
Ok Did not like that the second leg of flight was moved earlier making it a rush to make it
Overall it was great! Seats were comfortable. We were offered snack and drink on the way to Florida but only a drink coming back. Free messaging for aero plan members was a great feature to have on board so we can connect with loved ones … entertainment like movies and shows was also a good selection!
I arrived for my flight and was told I was now on standby as my assigned seat when I purchased my ticket was just deemed unusable 15 mins ago. My parents had to wait and hour and a half at the airport to see if I’d get in the plane. Finally when all passengers had boarded the plane I was finally told they did have another seat for me. When I boarded I saw someone else sitting in my originally assigned seat. It was in the emergency exit row and has extra leg room. I have sat in this row many times and am able to help in an emergency so no reason for me to have been kicked out of this seat. The new seat I was assigned had no padding and was extremely uncomfortable. Upon landing my back was very sore and I will probably need to see a massage therapist to help ease the tension. There was no tv or way to charge my phone on the plane. Worst flight I’ve taken in a while by far.
the service was fine but would have which that the audio for announcement is better.
The flight was delayed 2 times. The 2nd time with no knowledge of why.
They lost my luggage and despite all follow ups through emails and phone calls they don’t give me an update
Everything went really well. Snacks could be better and there was no tea/coffee service after dinner. Crew was helpful and friendly.
Both flights were delayed and we missed our connection. Our second flight was delayed 3 times. I have always had great service and never any problems with my flights on Lufthansa. My last two flights were, unfortunately, awful. I fly quite often to Germany and have had better luck with United than Lufthansa.
Lufthansa charged me $280 to take skiiis when in the US the boot bag and skiis are one check-in bag. This was not advertised and a real shock at the airport. They only took the boot bag as a check-in item. The seats have been squeezed together like any economy airline and legroom is not as good as it used to be. Otherwise, the flight was fine and staff was helpful for making my connection.
On board Entertainment and crew services were absolutely trash! Neither me, nor any of my 40 family/friends members are flying Lufthansa again!
Eet late informed about delay of more rhan four houts
After living in Europe for five years and flying with Lufthansa and KLM airlines, I’ve realized that United Airlines is now a budget carrier. The flight attendant are not friendly. The seats are not comfortable. And everything comes at a cost. I will be flying with KLM and Skyteam like Delta to the US going forward no doubt. United Airlines is not what it once was:
My schedule flight was rebooking and changed to Chicago, then I did not used the flight from Dulles to Savannah
This is my second time to fly this year with Lufthansa and both times they dropped the ball. My ticket was very cheap and l would not be honest if l said that l had some high expectations for that price. Fly delay 6 hours. Screen in fey seats around me didn’t work. Food for dinner was ok but breakfast was so poor. We had connection in Frankfurt for Vienna. Because of delay they gave us fly with 30 min layover time. We got to Vienna but our baggage was late of course. Long story short it took us almost 24 hours to get to the final destination. Very bad experience
Professional crew and staff, very organized boarding and on time flights, baggage handling. Indian vegetarian meals were good, though could improve by offering Indian bread (naan/paratha/roti) as well. Very helpful pre flight emails with details of onboard experience 👍 Above average selection of movies. Consider offering more movies with subtitles and ratings indicators (e.g., IMDB scores).
I was charged fees for check in bags at the airport by British Airways. It was supposed to be no charge but Kayak messed up my booking apparently and I had to pay for check in bags. I paid $175.
They took my carry on and checked it in. Staff in general at Heathrow are not friendly or helpful
The crew were professional and friendly. It was the most uncomfortable international flight I've ever flown. Crammed in passengers. No overhead space to put my bag. No leg room and unable to recline seat due to seats too close together so it upset passenger behind me! Upgrade price to get 2 inches of more space unreasonable.
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Food was average. Better headphones seats were average at best.
Nice flight. Legroom was good. Food was good. Staff was friendly and helpful. Plane was modern and clean. Seats and headrests were comfortable. Entertainment system was good and modern, with a bright LCD screen and many appealing choices.
I have something to say about the flight I took from London to Gothenburg, after my flight from Austin to London. I fly a lot and have done so for decades. I first flew to Scandinavia in 1973. My former wife is Norwegian. The main thing was the experience at the Gothenburg airport. Three flights from Britain arrived around the same time. So there were huge lines at immigration since Brits are no longer a part of the EU. After over an hour in line, I finally gave my passport to the immigrations man. You’d have thought I was an Afghan. I just barely got into Sweden. I had to answer all kinds of blunt questions. I had to show all kinds of onward tickets, addresses of places I’d be staying and it was pretty daunting. Perhaps it has to do with the situation with Russia. British Air might have done something to prepare people that things have changed a lot and they’d better be ready to run the gauntlet when trying to get into the country here. Thanks for listening and taking this into consideration. Sincerely, a senior citizen of the USA
No land services during boarding, specially while moving from terminal to another
My flight was late. We stayed in aircraft one hour 😩
