The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Chaotic boarding, but mostly my issues are with Toronto airport
We had things stolen from our luggage, we also were refused an upgrade on a flight that was not full.
When we left, it wasn't Great . People were drinking heavily, very disrespectful Extremely loud, the entire trip. I think the crew members, should have get their attention. Coming back was great.
I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.
Great flight and crew. Food isn't free and neither are headphones...
We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.
The flights were on time and the crew was friendly and helpful. The food was ok. The seats were quite cramped and if the seat in front was tipped back there was very very little room. The entertainment was only on your own device and there was no usb charging
Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone
Delay was not properly communicated. Service, plane, value of ticker were all great.
Excellent service and food in the Club Class. Warmly recommend. Much better than AC.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
Cramped seats. Audio jack for the in -flight entertainment was broken.
Flight was great albeit the long line before the int’l immigration given the timing of the year.
They canceled our flight and left us stranded to figure it out
We appreciated the friendly, efficient, and professional flight attendants. A wider selection of hot foods would be nice.
United airlines was top for my last trip in every way
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
Delayed due to no crew. On a major holiday travel day.
Other than being delayed 5.5 hours and having to get a hotel because I missed my connecting flight, it was an okay flight. No in-flight Wi-Fi or entertainment.
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
The flight from Buffalo to Chicago was on an older and smaller plane. Seating was tight. Looking closely at the interior of the aircraft there were definitely signs of aging and wear.
The flight encountered a delay exceeding 4 hours. The food voucher issued was valued at $12, insufficient to cover our meal expenses. Consequently, I was unable to take my medication, leading to a drop in blood sugar levels and exacerbating my anxiety.
Airplane was cold. Flight attendants were rude. Phone charger did not work. No food available.
3hour delay In the last 3 months i had 3 flights and 2 of these had a more than 2:40 hrs delayed
My initial flight to ORD was extended without reason. We circled the airport a few time and then drove on the ground for at least 20 minutes. These kinds of delays are annoying but somewhat expected… it would be nice if the crew would make an announcement to give updates on how long we could expect to be delayed.
Fantastic. I am low vision and was impressed with how helpful and accommodating the service tam was. It was super appreciated! I was pleasantly surprised about how delicious the food was. Like, “I wish I had more even though I’m no longer hungry” delicious. 100% enjoyable trip.
The flight was uneventful. What was a problem was I was delayed getting home one entire day because the flight from Sacramento was delayed. That made getting to my connecting flight impossible. I had to stay another night at the hotel and incur that expense as a result.
I overpaid for the trip. They would not consider giving me any compensation or a credit.
Service was excellent, but they ran out of food options by the time they got to my seat (row 36).
The idea of needing to go outside in the winter to board in icy cold temperatures is totally a non starter for me. Seats were very uncomfortable though the leg room not too terrible. Attendants were nice
The experience was good. Flight was on time. Liked how they offered to accept carryon baggage for free before as I was checking in online.
Flight was delayed by 45 min. No problems. Everyone took it in stride.
Crew was friendly and helpful; cabin seemed roomy even in economy class.
The flight attendants that assisted me were exceptionally nice, kind and helpful
Something wrong with the plane so had to deplane and waited over 2 hours to finally leave
AC needs to update their fleet. Too many mechanical issues, dated planes and too many delays
They charge 5 dollars for plastic headphones for a flight of 1 hour! Seats are awful. Service is terrible.
