Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
Much better than the.last. flight on SW on Thanksgiving day
We had a nice flight. Boarding was easy, our seats were comfortable and the on board service was pleasant.
Service was great, boarding and exiting went smoothly, and the flight was very pleasant.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a not a great airport.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a hell hole of an airport. It is the new LaGuardia. Everything Cobbled together. Security gates closed. Terri directional signage
I used to fly SWA all the time. I know the crew has their little acts that are often fun, and entertaining. On this flight one of the crew was just not nice. Very surprising.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Forget beverage, they didn't even have water for half the passangers?
All good. Great food and entertainment when there isn’t any on a one hour flight
Flight was delayed twice, I was forced to check my bag, and the only offered water or apple juice on the flight
The flight was delayed for an hour, while we sat in the plane.
The flight was delayed over two and a half hours thus causing me to miss my best friend’s funeral. All because the flight crew had to get more rest. That was the reason stated. I understand however very unfortunate. Glad everyone is well rested and resting in peace.
Flight was late to board, then overweight. I booked a non stop flight for a reason, ended up having to re-fuel in Texas, arrived three hours late.
Quick boarding, efficient and pleasant crew. Wish they worked the mic better in the terminal to be understood more clearly.
Our flight experience started at the check in kiosk. Jennifer Polete smf 498304 greeted us and assisted us with our tags and check in guidance. She was so pleasant, helpful and friendly. This was the start of my experience with American Airlines and it made such a wonderful impression. The staff on the airplane were also kind, courteous, and attentive. I would definitely fly American Airlines again
Plane left an hour late due to flight staffing problems. Only a 45 min flight, but it took 3 hours as a result, which left a lot of people disgruntled. No excuses. No recompense.
Paid for first class, but the flight attendant for first class did the minimum required. She really ever came to pick up the trash, and never asked if we needed anything. Every person had to ring for the flight attendants if they wanted any extra drinks. When I went back to use the restroom, she was just sitting on her phone.
When we checked in our luggage, we had to use the tray, but include this tray is extra weight. I think you should not use the tray.
Boarding was a nightmare. Almost everyone was on group 4 and there was no line people crowded the check in and made things more chaotic than they needed to be.
Hawaiian airlines canceled my flight the night before my a due to weather. This is fine, I know this happens. In the email alerting me to the cancellation they said they would reach out to reschedule. I got this email at dinner time the night before the trip. I didn’t hear back so I called and was on hold for hours, I tried their texting questions option and never heard back. I tried to chat with a representative online, the website says you can chat and have questions answered but there is no link to a chat option anywhere on the site. After hours trying to get someone to communicate with me about the details of the cancellation and my rescheduling options I have up, got the flight refunded and booked a much more expensive last minute flight. Nonexistent customer service, I’ll never fly Hawaiian again.
The flight crew made the trip pleasant considering they had to work in conditions similar to a sardine can.
Having enough fuel to get to our destination seems like it should be a given when you board a plane. Not in this case, delayed hours to refuel.
Friendly & on Time .Need to make sure the Hana Hou magazine is in front of each seat
The leg room, complementary WiFi and food and drinks. Friendly staff
Most of the crew was wonderful but I had one bad experience with a crew member. When realizing my seat did not have an outlet compatible with my phone charger that I would need for transportation upon landing I asked an older, blonde heavily madeup member (I am describing her as I did not get her name) if there were chargers elsewhere I could use she said no, that not even the flight attendants had access to any. This however being my second flight of the day with Hawaiian airlines on a similar plane knew that chargers were available in extra comfort seating. I asked another passenger if I could use their plug and they agreed. She twice berated me for this and when I asked her to please stop talking to me about it she yelled that she was writing me up and ran down the aisle and did not return. I found this behavior disturbing. The other passenger was not bothered and this didn’t appear to be a safety hazard to anyone but it seemed to enrage her that used a plug that was not next to me.
The food was good but for the landing we had to wait 30 mins for the other plane to depart to its destination
I would like diabetic options for food. Seating was a little tight. Everything else went smooth
Good service because of wheelchair. Tight seats. Some announcements were hard to hear or understand. No directions for working the seat video or meanings of the icons. Coming into the country and changing planes was terrible with long lines and few desks open at the end. I had to go through twice because they found my tiny knife with fingernail scissors and file, when they scanned my checked luggage, and in order to keep it. I had to go through that long line a second time. Going home the luggage was checked all the way through
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
Wish movie and music choices changed more often. Mostly same from a month or two ago when I last flew.
It was good. Just that the seats could not be reclined. The people behind were not ready to let the chairs be reclined
Had a hard time finding my assigned seat. No attendants to assist.
Plane left & arrived early- 5 Crew great. Wi fi - paid for 2, only 1 worked - so so. Waste of $. Coolie was good
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
It was fine. The flight attendant appeared to be in a bad mood but everything was fine.
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
